Asian Gourmet

Whom It May Concern:I am writing on behalf of my client, Asian Gourmet, in regard to the above referenced complaintMs[redacted] is a frequent customer of Asian Gourmet.On July 14, 2016, Ms [redacted] called in an order to Asian Gourmet and asked that it be delivered and hasstated that she asked that the bill be paid to the delivery person in cashIf this Is the case, then unfortunately,the employee handling the phone order did not make a proper note of thisDue to the fact Ms [redacted] is afrequent customer, her debit card was on file with the restaurant.The food was prepared and the debit card on file was charged the amount owedThen, the employeeresponsible for delivering the food went to the designated address with the food and the debit receiptThedelivery person was not aware that Ms [redacted] had intended to pay in cash and that the debit card had beenmistakenly used.Ms [redacted] refused to pay in cash or to sign the debit receipt and tried to explain to the delivery personthat a mistake had been madeThe delivery person gave her the food and left with no cash and an unsigneddebit card receiptWhen that delivery person returned to the restaurant, they failed to make sure that themanager understood exactly what had happened.If either the manager or the shareholderfor this business, Mr [redacted] had been aware of themistake, they would have immediately corrected the mistake, offered apologies to Ms [redacted] and rectifiedthe situationMr [redacted] has tried to contact Ms [redacted] but has not been able to reach herThey will doeverything they can to make a proper apologyhope this darifies the situation and shows that the manager and owner at Asian Gourmet wouldnever intentionally make such a mistake and if they were aware such a mistake had been made would havetaken responsibility, made apologies and tried their best to keep their customer happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Whom It May Concern:I am writing on behalf of my client, Asian Gourmet, in regard to the above referenced complaintMs.*** is a frequent customer of Asian Gourmet.On July 14, 2016, Ms*** called in an order to Asian Gourmet and asked that it be delivered and hasstated that she asked that
the bill be paid to the delivery person in cashIf this Is the case, then unfortunately,the employee handling the phone order did not make a proper note of thisDue to the fact Ms*** is afrequent customer, her debit card was on file with the restaurant.The food was prepared and the debit card on file was charged the amount owedThen, the employeeresponsible for delivering the food went to the designated address with the food and the debit receiptThedelivery person was not aware that Ms*** had intended to pay in cash and that the debit card had beenmistakenly used.Ms*** refused to pay in cash or to sign the debit receipt and tried to explain to the delivery personthat a mistake had been madeThe delivery person gave her the food and left with no cash and an unsigneddebit card receiptWhen that delivery person returned to the restaurant, they failed to make sure that themanager understood exactly what had happened.If either the manager or the shareholderfor this business, Mr*** *** *** had been aware of themistake, they would have immediately corrected the mistake, offered apologies to Ms*** and rectifiedthe situationMr* *** *** has tried to contact Ms*** but has not been able to reach herThey will doeverything they can to make a proper apologyhope this darifies the situation and shows that the manager and owner at Asian Gourmet wouldnever intentionally make such a mistake and if they were aware such a mistake had been made would havetaken responsibility, made apologies and tried their best to keep their customer happy