Asian Pearl

I am sorry for the confusion on this matterWe have tried to contact the customer on it and would like to make it up to themWe were not and would never try to fool any customer in anywayThen menu advertises an "assortment of sushi" for the "sushi deluxe", and does not indicate a choice of fish, which allows us to charge $for the pieces of sushi and the tuna rollLike with eel it costs $a piece for eel normally which is much more costly than the assortment for us and the customer, which is the reason for the $up-chargeThe particular instances the customer is speaking of are isolated instances of miscommunication and employee errorThe first time the employee, incorrectly charged the customer $and was educated on his mistake, the second time the customer was charged correctly, $And the final time we did not refuse altering the selection of fish but due to the language barrier of [redacted] and [redacted] the customer interpreted us incorrectly when we were trying to inform them they could not get it with out the up-chargeWe regret the confusion and would love another chance with the customer

I am sorry for the confusion on this matterWe have tried to contact the customer on it and would like to make it up to themWe were not and would never try to fool any customer in anywayThen menu advertises an "assortment of sushi" for the "sushi deluxe", and does not indicate a choice of fish,
which allows us to charge $for the pieces of sushi and the tuna rollLike with eel it costs $a piece for eel normally which is much more costly than the assortment for us and the customer, which is the reason for the $up-chargeThe particular instances the customer is speaking of are isolated instances of miscommunication and employee errorThe first time the employee, incorrectly charged the customer $and was educated on his mistake, the second time the customer was charged correctly, $And the final time we did not refuse altering the selection of fish but due to the language barrier of *** and *** the customer interpreted us incorrectly when we were trying to inform them they could not get it with out the up-chargeWe regret the confusion and would love another chance with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The establishment does admit that the menu is not clear and does NOT outline an "up charge"That was the basis for filing a complaintThe establishment charges was arbitrary and not fair to the consumer(me)The only acceptable resolution would be a new menu printed with a detailed description for any item(s) that may have an "up chargeUntil such time I feel the current practice is still arbitrary and unfair to the consumer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business response was not an accurate account of the events as they happened on two separate instancesThey allege that there was a language barrier of which there was notThe menu clearly states that for the indicated price you get piece sushi and one tuna rollperiodThere is no disclaimer that ordering piece of sushi and the one tuna roll that a up-charge will be included, it is arbitrary and misleading to include an up-charge when it is not reflected anywhere on the menuThe evidence that this is arbitrary is high lighted in the response from the business itselfThey state that the customer(me) was charged $the first time by mistake and the second time $It is totally evident this is an arbitrary and deceitful practice and not fair to the consumer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The establishment does admit that the menu is not clear and does NOT outline an "up charge"That was the basis for filing a complaintThe establishment charges was arbitrary and not fair to the consumer(me)The only acceptable resolution would be a new menu printed with a detailed description for any item(s) that may have an "up chargeUntil such time I feel the current practice is still arbitrary and unfair to the consumer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response was not an accurate account of the events as they happened on two separate instances. They allege that there was a language barrier of which there was not. The menu clearly states that for the indicated price you get 10 piece sushi and one tuna roll. period. There is no disclaimer that ordering 10 piece of sushi and the one tuna roll that a up-charge will be included, it is arbitrary and misleading to include an up-charge when it is not reflected anywhere on the menu. The evidence that this is arbitrary is high lighted in the response from the business itself. They state that the customer(me) was charged $2.00 the first time by mistake and the second time $5.00. It is totally evident this is an arbitrary and deceitful practice and not fair to the consumer. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I give my sincerest apologies on this matter and want to thank all the parties involved there continued kindness and understanding on this matter. We have tried to contact the customer and would like to make it up to them. We were not and would never try to fool any customer in anyway. Then menu advertises an "assortment of fresh fish" for the "sushi deluxe", and does not indicate a choice of fish, which allows us to charge $19.95 for the 10 pieces of sushi and the 1 tuna roll.The assortment is what allows us to keep the price down for example with the eel by the piece on our a la carte menu eel costs $3.50 a piece Ths is why when customers ask for all of certain types of fish we must do an up charge to cover the additional cost. I do understand where the menu can be misinterpreted or seen as misleading. It does not elaborate on the selection of fish and in addition our first employee incorrectly misrepresented our policy. We are working on getting new menus that are more detailed for the customers.The particular instances the customer is speaking of in the complaint are isolated instances not something of regular occurrence. This was miscommunication and employee error. The first time the employee, incorrectly charged the customer $2.00 and was educated on his mistake, the second time the customer was charged correctly, $5.00. And the final time we did not refuse altering the selection of fish but due to the language barrier of [redacted] and [redacted] the customer interpreted us incorrectly when we were trying to inform them they could not get it with out the up-charge. We regret the confusion and would love another chance with the customer. Thank you for your time and bringing this to our attention we always appreciate criticisms we are here for the customer not in spite of.

I am sorry for the confusion on this matter. We have tried to contact the customer on it and would like to make it up to them. We were not and would never try to fool any customer in anyway. Then menu advertises an "assortment of sushi" for the "sushi deluxe", and does not indicate a choice of...

fish, which allows us to charge $19.95 for the 10 pieces of sushi and the 1 tuna roll. Like with eel it costs $3.50 a piece for eel normally which is much more costly than the assortment for us and the customer, which is the reason for the $5 up-charge. The particular instances the customer is speaking of are isolated instances of miscommunication and employee error. The first time the employee, incorrectly charged the customer $2.00 and was educated on his mistake, the second time the customer was charged correctly, $5.00. And the final time we did not refuse altering the selection of fish but due to the language barrier of [redacted] and [redacted] the customer interpreted us incorrectly when we were trying to inform them they could not get it with out the up-charge. We regret the confusion and would love another chance with the customer.