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Asian Printing Reviews (1)

Review: I placed an order for wedding invitations on 1/26/14 and was promised to have a template emailed to me within 2 days. I called and was told I had to email them my information for the template. I emailed them my information. After days of calling and asking when I am I going to receive an email back from them regarding my template I was repeatedly told it would be the next day and not to worry they would take care of my order. On 2/6/14, I was emailed a template that was under someone else's name, it had the wrong design, font, bad grammar, etc. I asked my mother to speak in Vietnamese to the owner of the store (who also speaks Vietnamese) to let her know that I wanted the exact template that she has available in her book which is also written on the receipt I was provided. She spoke to her and emailed her in Vietnamese because I do not speak Vietnamese. After 2 weeks of not receiving a template and my order just being postponed, I called the store on 2/9/14. I asked if I could have a refund because I waited two weeks, did not receive even a template and can not wait longer. I was told yes and even received an email from the store backing this up. On 2/10, I received a call from the owner and she said she can make my invitations with in a week. I told her I no longer needed her services because of the amount of time I have been waiting so I would like a refund. She became agitated and told me she would not give me a refund. I told her that her receipt does not state I am not entitled to a refund, I called the day before asking for a refund and was granted one, and that I received an email from her business email stating that I can receive one. I told her that she would have to give me one or I will get a lawyer and at this time she became very irate and said since I said that she will definitely not return my money and she has been in business for 22 years. So now, she has my 50% deposit of $162 and has still neglected to make my invitations and I have not heard from her since her angry phone calDesired Settlement: Right now, the owner of this business has my money and has provided nothing in return. She stopped calling, emailing etc after her angry call on 2/9/14. I did not go to her store just to give her money. Her receipt states nothing of "no refunds allowed" and her did not keep her promise of when to provide her services. I asked for an email to prove that I can get a refund and that was provided to me. I would like a refund since I was not given my invitations in a promised, timely manner.

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Description: Image & Graphics Printing, Party Supplies

Address: 15101 Moran St, Westminster, California, United States, 92683-6506

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