Asiana Airlines

Revdex.com:At this time, I have not been contacted by Asiana Airlines regarding complaint ID [redacted].Sincerely,[redacted]

Review: IN NOvember 2013, I travelled to Asia but got sick on my way back to the USA so I had to cancel the return flight. I called Asiana airline and I was informed that I will get a refund of the return flight in 21 working days which was supposed to be December **,2013. I called numerous times and I was told each time that my request will be escalated to the proper department and I just have to wait. It is already January ** 2014 and I am still being told that my request of refund will be escalated.

I need this company to honor their refund policy and give me back the refund and stop playing around.Desired Settlement: Refund the cost of my one way ticket asap. Thank you.

Review: Initially flew from Jakarta to Seoul on a red eye flight. Connected in Seoul for a flight to New York. Somewhere over the Pacific, the pilot realizes there is engine trouble and returns to Tokyo for maintenance. I've now flown 7 hours + 7 hours + connection time and the repair delay was another anticipated 5 hours before the new 12 hour flight to NYC. The chaotic scene at the Tokyo airport meant that even after three hours of trying to reschedule the flight via the Asiana staff, I had made no progress at all. No hotel, no new flight, nothing. The Asiana representative had me wait in the United lounge for her to return with an answer on new flight availability only to never return. Eventually, the staff in the lounge asked me *politely* to leave. My request was reasonable; asking me to be in transit for 40 straight hours was ridiculous. I either wanted to cancel the flight outright and be refunded or to be rescheduled the next day after being able to sleep in an actual bed. Again, my requests fell on deaf ears. It is difficult to explain the degree of frustration and complete lack of help without poring over each and every detail, especially after witnessing just how little anyone on the ground cared. Upon finally boarding the last leg to NYC, I, along with all the other business passengers, was given a voucher for $90 to be used on future Asiana flights. I refused the insult of a gesture and returned it to the on board flight [redacted]. The delay meant that Monday morning back in NYC was effectively lost due to fatigue. A 40 hour flight, carrier faulted delay of 12 hours and nonexistent customer service should not be met with such, particularly on a business ticket.Desired Settlement: The reality is that the service paid for-timely transport-was not provided. I reached my destination but only after a ridiculous delay and no accommodation. I purchased this ticket with 80,000 United miles and would like a credit of the portion of the ticket which was significantly delayed.

Business

Response:

Dear [redacted],

Thank you for your feedback via [redacted] complaint received on April *, 2014.

Upon receipt of your initial concern via Department of Transportation filed on March **, 2014, we have forwarded you an e-mail response through [redacted] directly on March **. On behalf of Asiana Airlines, we truly apologize for the discomfort you experienced due to the flight delay on **on February **. Please be advised, we do exert our greatest efforts to prevent flight alterations, however for the safety of our passengers, we take all precautionary measures which may result in flight delays and changes.

As a gesture of apology, we have already compensated you 4,500 miles into your United Airlines account on March [redacted]. If you have not yet received these miles, please forward your request to [redacted].

Thank you for your understanding.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,