[redacted] was informed that we would review the engine warranty with him at a mile check and complimentary oil change since his vehicle was picked up outside of business hours and we would not have been able to review the details of his warranty with him [redacted] has not returned for the mile check and complimentary oil changeI personally communicated with [redacted] on July 14th, before this complaint had come to my attention, to let him know that a copy of his warranty and a reimbursement check would be sent out this week
We have made contact with Mr [redacted] and worked out a resolution
[redacted] was informed that we would review the engine warranty with him at a mile check and complimentary oil change since his vehicle was picked up outside of business hours and we would not have been able to review the details of his warranty with him [redacted] has not returned for the mile check and complimentary oil changeI personally communicated with [redacted] on July 14th, before this complaint had come to my attention, to let him know that a copy of his warranty and a reimbursement check would be sent out this week