Ask Mate

When the customer called on the 11th of May 2015,the Safari was already frozen.She had called to fixthe issues on her Computer.After the initial Diagnostic, we found that the System firewall was disabled and the computer did not have any Security installed on itHence the Technician suggested getting the Computer cleaned and Firewall enabled on itFurther to stop the Safari from freezing advised to install the Ad blocker on it.The charges to helpthe customer with the fixingof the above issues were advised $and the mode of payment was Physical cheque,to be sent after the issues are fixedCustomer agreed to it, sothe Technician made a note of the Headoffice address to where the cheque needs to be sent to(Page 2)During the entire conversation, nowhere did the Techn/danforce the Customer to par more or f!1l!l lmmediatelv with the Debit or Credit Card, however,we agreed for her to pay throughthe chequeThe Customer Initially agreed to itand thereafter the technldan started toon her computer.All the time the Customer was aware that she is paying to ASKMATE LLCThe Technician also went ahead and saved the ASKMATE Se111iceAgreement onher desktop (Refer to page Z)Throughout the call,Nowhere the Technldan did mention that we ore aflllloted to Apple.We are running a legitimate company for the past 1yearIf we wanted to defraud the Customer,we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.Further,the Email Ids of our SUpport Team and the Biiiing Team was shared with the customer,in case of any confusion or Discrepancies(Refer to page7)Please refer to line 8,the customer says "Ifeel like Iht111e been compromised from thecompany because they at:tually got Into my computer and are selling me asetvlce they said I needed and I have no choke" The Computer was compromised even before the customer called our Toll free numberWe took the remote session only when customer agreed to itThe charges to fD< her computer were pre -informed to herOnline Technical support has never been free for any one.The customer was supposed to send the postdated cheque,immediately after the issue was fixed which she did not dosoHence the Customer Service people kept calling her.In case the customer does notwant to hear from us,we would request her to send the chequeof $as the earliest.For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was beingchargedWe therefore are not liable for any refunds or been penalized.Hence request to do the needful In the case.RegardsLegal Team

When the customer called on the 11th of May 2015,the Safari was already frozen.She had called to fixthe issues on her Computer.After the initial Diagnostic, we found that the System firewall was disabled and the computer did not have any Security installed on it. Hence the Technician...

suggested getting the Computer cleaned and Firewall enabled on it. Further to stop the Safari from freezing advised to install the Ad blocker on it.The charges to helpthe customer with the fixingof the above issues were advised $199.99 and the mode of payment was Physical cheque,to be sent after the issues are fixed. Customer agreed to it, sothe Technician made a note of the Headoffice address to where the cheque needs to be sent to. (Page 2)During the entire conversation, nowhere did the Techn/danforce the Customer to par more or f!1l!l lmmediatelv with the Debit or Credit Card, however,we agreed for her to pay throughthe cheque. The Customer Initially agreed to itand thereafter the technldan started toon her computer.All the time the Customer was aware that she is paying to ASKMATE LLC. The Technician also went ahead and saved the ASKMATE Se111iceAgreement onher desktop (Refer to page Z)Throughout the call,Nowhere the Technldan did mention that we ore aflllloted to Apple.We are running a legitimate company for the past 1year. If we wanted to defraud the Customer,we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.Further,the Email Ids of our SUpport Team and the Biiiing Team was shared with the customer,in case of any confusion or Discrepancies. (Refer to page7)Please refer to line 8,the customer says "Ifeel like Iht111e been compromised from thecompany because they at:tually got Into my computer and are selling me asetvlce they said I needed and I have no choke" The Computer was compromised even before the customer called our Toll free number. We took the remote session only when customer agreed to it. The charges to fD< her computer were pre -informed to her. Online Technical support has never been free for any one.The customer was supposed to send the postdated cheque,immediately after the issue was fixed which she did not doso. Hence the Customer Service people kept calling her.In case the customer does notwant to hear from us,we would request her to send the chequeof $199.99 as the earliest.For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was beingcharged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful In the case.RegardsLegal Team

Ask-Mate LLC is a scam company. My attorney is getting the information for the CEO, COO and others and a lawsuit will be pending. My advice to anyone reading this is to contact a lawyer. I have 2 addresses for the company:

19803 Charles Square
Wilmington, De 19810

and

3524 Silverside Road, Suite 35B
Wilmington, DE 19810

Known working phone numbers are:

1-800-801-5615
1-888-223-2916
1-855-661-8139

The number 1-888-223-2916 has been disconnected in the last 24 hrs.

The name of the CEO (I was given 2 names): William Sweden and Jerry Malem.

The Revdex.com has given them an F rating: and they are not Revdex.com accredited. You can call the Revdex.com at (302) 221-5255: that is the Delaware office number.

I promise you this, Ask-Mate: you will be going down for the scam you are doing. And if you are truly based in Delaware, you will be facing Federal Rackeeteering charges as well.

Review: This company froze my computer then asked me to put in my password and ten they took over the screen and told me that my computer has been hacked and that people can get into my information and all banking etc. They told me they are hired by apple to do this sort of thing and wanted me to send them a chq for there services of cleaning my mac.I told the billing manager that I needed to post date my check further to their company. I do not believe this is a light company that is hired by apple. After the technician went through my computer I researched this company online and found numerous complaints that suggested do not send them any money that a person can actually use adware and have the same protection. This company gave a choice of 299 or 199 USD for payment. I feel like I have been compromised from the company because they actually got into my computer and are selling me a service they said I needed and I have no choice. When I told the billing manager that I needed to further post date the check is said he would cancel everything they have done in my computer even though he accepted a post dated date earlier on in the phone call. I said that is not good customer service and he said goodbye. I feel this company is doing something terrible they put the fear in me that all my financial information would be exposed and that I should stop shopping online immediately at the beginning of the call. Really bad , what a terrible world this is sometimes. I don't want to hear from the company again.Desired Settlement: I don't want to hear from them .I don't think they should be able to actually do what they did ... freeze my computer and put an icon of safari up that says please call for help, then scare me.They should be shut down, there are other options this occurred so they would make a sale.

Business

Response:

When the customer called on the 11th of May 2015,the Safari was already frozen.She had called to fixthe issues on her Computer.After the initial Diagnostic, we found that the System firewall was disabled and the computer did not have any Security installed on it. Hence the Technician suggested getting the Computer cleaned and Firewall enabled on it. Further to stop the Safari from freezing advised to install the Ad blocker on it.The charges to helpthe customer with the fixingof the above issues were advised $199.99 and the mode of payment was Physical cheque,to be sent after the issues are fixed. Customer agreed to it, sothe Technician made a note of the Headoffice address to where the cheque needs to be sent to. (Page 2)During the entire conversation, nowhere did the Techn/danforce the Customer to par more or f!1l!l lmmediatelv with the Debit or Credit Card, however,we agreed for her to pay throughthe cheque. The Customer Initially agreed to itand thereafter the technldan started toon her computer.All the time the Customer was aware that she is paying to ASKMATE LLC. The Technician also went ahead and saved the ASKMATE Se111iceAgreement onher desktop (Refer to page Z)Throughout the call,Nowhere the Technldan did mention that we ore aflllloted to Apple.We are running a legitimate company for the past 1year. If we wanted to defraud the Customer,we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.Further,the Email Ids of our SUpport Team and the Biiiing Team was shared with the customer,in case of any confusion or Discrepancies. (Refer to page7)Please refer to line 8,the customer says "Ifeel like Iht111e been compromised from thecompany because they at:tually got Into my computer and are selling me asetvlce they said I needed and I have no choke" The Computer was compromised even before the customer called our Toll free number. We took the remote session only when customer agreed to it. The charges to fD< her computer were pre -informed to her. Online Technical support has never been free for any one.The customer was supposed to send the postdated cheque,immediately after the issue was fixed which she did not doso. Hence the Customer Service people kept calling her.In case the customer does notwant to hear from us,we would request her to send the chequeof $199.99 as the earliest.For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was beingcharged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful In the case.RegardsLegal Team

Review: Browsing google images, when clicked on one, computer froze and a warning that computer had been 'phished' came up, with links and telephone number for help. I followed links, not knowing what else to do, panicked my daughter's computer had been compromised, was told may have been hacked/foreign ip's(?)- firewalls down-browser disabled,etc- and ended up with a company called Askmate's ' [redacted]' technician in my computer to fix problem and pay fee of 199.99 for permanent support w/online contract. Feeling nervous, uncomfortable and possibly scammed, contacted Apple support who checked out computer and told could find no evidence anything had been done, advised I could have just shut down computer to exit 'phished' screen warning, may have been tricked into un-necessary services and contract. I am technically illiterate and feel 'What just happened?' and was my ignorance used to trick me, services/contract/payment un-necessary? Apple says computer fine... Askmate says because they cleaned up problem. Was I the victim of a 'phishing' expedition or was all this legit? Any other complaints against this company/service? Is contract binding, since Apple saw no evidence that they did anything, and they say that is because they fixed 'problem' before I called Apple and Apple will defend itself and service. Incident happened between 9:13PM and midnight April 10, 2015. Apple support contacted 9AM April 11,2015 because I felt uneasy about whole transaction. Apple was supportive and courteous. When called Askmate to question/complain/cancel, felt bullied. All the people I spoke with at Askmate had heavy foreign accents/Indian? People in India? US address? All this made me very suspicious. Have I been had? When called to question the whole business & cancel contract/complain, was told to send them 99.99 for one time 'fix' instead of permanent 199.99. Feel confused and conflicted about owing them anything. Was a service performed? Is online contract binding? Do I pay? Do I owe?Desired Settlement: As I said above, I feel scammed, a term that offended Askmate who accused Apple of putting words in my mouth and of course defending Apple support services. Is Askmate and this whole incident legal? ' Scam' was my word. Is Askmate legit? Did Askmate deliver any services? Do I owe them anything? Would like online contract cancelled, no payment required. Please advise if I should send them check.

Business

Response:

Customer had called the us to say that she is getting an Error message while she was working on her daughter's computer. Technician asked if she had downloaded anything nor clicked on any unknown link. Customer confirmed that she had been browsing some images when she got this error message and now she is worried,as this is her daughter's computer ..Our Technician assured that we fill fix the issue and ensure that the Firewall on her Computer is never off again. Customer agreed to it. The technician showed her cause of the problems that she was facing on her browser. Customer was getting unnecessary advertisements that were blocking her browser... Customer felt sorry for damaging her daughter's computer.Our technician assured that we can fix everything and offered her 2 types of service. One, a 1 time fix for$99.99 and Second, 6 months of unlimited technical support for $199.99, along with all securities fixed. Technician also advised her to browse only when the security lock on the browser in ON.Customer wanted to know if she needs to give her Credit I debit card number or Name of the Bank over the phone.Technician very clearly explained that since her is an unsecure network, she does not need to provide over the phone but needs to send the cheque only when the issue isfixed••• Customer agreed to pay$199.99 by cheque no. =3048.Once the Technician completed the work, he advised customer to open check her Yahoo email ID, where she must have received the copy of the Service contract. Customer agreed to open the email Id for the technician, who went ahead & saved the Service contract on the computer's desktop.Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929, Website: www.askmatellc.comIt was next day that the customer called again to say that she had called Apple and its technician had gone through her Computer and found nothing wrong with it. And that she was tricked into paying the$199.99. Further, she said that she is not sending the cheque & wanted to cancel the Contract.In response to the Customer's complaint:-,>:>- It's very clear that after our Technicians worked on the customers computer, the Apple technician would find everything working fine.The Apple Technician said that there is no evidence that anything was done or not? The customer is now using a secure browser is evident enough that our Technician has successfully installed blockers on the browser.Customer wanted to know if the Company was Legitimate or not.If the Company was not Legitimate, would not have been under any obligation to send a Invoice for the Payment to any Customer, nor would have been obliged to safe the Service agreement on the Customer's computer for future reference.Further, had we been a scam, our Technician would have forced the Customer to pay more or immediately with the Debit or Credit Card, however, we advised her to pay through the cheque . The Customer initially agreed to it and then went ahead tofill her details herself on the payment page and also filled thecheque no. And digitally signed the ASKMATE LLC Service AgreementWe are running a legitimate company for the past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or Paypal,were the Money exchange is immediate.Our Technician had completed the work that was promised to the Customer, therefore, we are not liable for any refunds or been penalized. As all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect her to honor her side of the Contract. Hence request to do the needful in the case.

Review: My computer froze up and it gave a number to call which I did and they said that they could fix it for $ 499.99. I asked if this company was Apple and they told me that they were hired by apple to fix this problem. After all was said and done I called Apple and was told that at NO time was this company hired to do so and that this company causes the problem and then wants money to correct it. I called the company back and told them I was not sending them a check and that this is a scam and the man started yelling at me and threatened to ruin my credit if I did not pay within 10 days. They do NOT have my bank info or Social Security Number. I feel this company could really do harm to many people with there tactics.Desired Settlement: Void any money they say that I owe them

Review: This company Ask Mate LLC is fake. I had a virus on my computer and an automatic message popped up to call for support. It looked like a certified Microsoft company. I spoke to their technician who supposedly "fixed" my computer for a $150 charge. When I started noticing suspicious practices (they werent able to answer basic questions, their login ID seemed suspicious, I googled around and started reading they were a fraudetc), their supposed "billing" lead got very angry with me and threatened that he would bring the virus back to my computer if I took any action. I felt extremely harassed and threatened by him. PLEASE TAKE NOT OF THIS SCAM COMPANY IMMEDIATELY.Desired Settlement: SHUT DOWN THIS COMPANY

Review: I encountered a safari browser message on 5/9/15 where I was asked to call [redacted] as my computer was compromised. Initially I was greeted by a man with a thick Indian accent who stated he was working with Apple tech support. He then proceeded to ask me what the message read out as. He then told me that he needed to get access to my computer via remote access. I asked repeatedly who he was and he relayed to me that he was an Apple support representative. He accessed my computer and told me that it was compromised with foreign breaches. He told me he would have to transfer the call to someone else who could solve the issue because it was beyond his control. The next person told me the cost would be $249.99. When I argued with how as a group they are trying sell a product without giving me any information about who they are I got transferred to a third person who reiterated that they were ASKMATE LLC, a company that is affiliated with Apple. They said that because Apple's techs could not solve the problem I had been sent over to them. They made a deal to go ahead and do a one time clean and solve the problem for $99.99. Given that I could not do any work on safari despite rebooting the computer I reluctantly agreed. They made me sign an electronic contract and made me write a check and show them in facetime to make sure 'I wrote it right'. I was transferred again and once again I asked about details concerning their business. I was told again that ASKMATE is a company that is affiliated with APPLE and since 'Michelle Obama's' breach the government was requiring that tech companies act on behalf of major computer carriers to help network breaches. They proceeded to 'work' on my computer for 20 - 30 minutes. I then called APPLE on 5/11 who confirmed they have no affiliations with ASKMATE LLC and that this was likely a scam. I am now recieving emails from the payments department asking for payment of my check. I have not sent my check in as of yet.

The company misrepresented itself by stating that they were affiliated with apple and that the initial person I spoke to was an Apple tech support person. I have since confirmed with Apple that this is not the case. I further went on the ASKMATE website on 5/11/15 and called their contact number. I specifically asked if their company was affiliated with Apple to which after a pause the response was that they were affiliated with Apple tech support.Desired Settlement: The contract that I verbally entered and the signed document of agreement of sending in a check should be void given their misrepresentation as Apple affiliates.

Business

Response:

Customer had called In on 9th of May 2015, with an issue with her Safari Browser.The Technician introduced himself as Technical Support. Customer reconfirmed,if we were from ATT or Apple? To which she was informed that "weare not Apple however, wesupport all Software issues on Apple Devices like Mac Book & Mac Book pro ".To which Customer said "OK I understand.As the customer had issues with the Browser, she was advised to get a permanent fix and was given adetail list of work that will be done on her computer. To this the Customer was already aware of the gravity of the issue and so she said "with oil due respects,I need to go,,,so just tell me how to fix itThe Technician advised for a cleanup & tune up & then to install a Secured Firewall and 1year of technical support for $249.99.Customer said "That's a lot of monev" and wanted to know about other options. Technician then offered her a discount of $50.00.She still wanted to know,1) what will happen if she shuts down the Computer?2) What will happen ff he takes to the local Technician? In answer to her queries, the Technician advised her that,1) Shutting down the computer will not resolve the issue.It will come back whenever she starts the computer.2) The local technician may or may not be able to resolve the issue,as our Technician are tenured& experienced and more efficient and well trained in dealing these kind of issues on dally basis.Customer still kept saying it's too much money" and she said "I am not giving you $200"She kept saying"Do you have a better deal or can you break It down so I do not have that much money."Finally she agreed to pay $99.99 for a "one time fix".Customer wanted to know what is she getting for$99.99. Technician explained that it's only a 1 Time fix. No securedfirewall software will be Installed. Her issues will only befixedfor once. Customer was OK with It and understood that the payment will be made by cheque and in favor of ASKMATE LLC.The Technician did no force the Customer to pay more or to pay immediatelv with the Debit or Credit Cord, however,we agreed for her to pay through the cheque. The customer initially agreed to It and then went ahead to fill her details herself on the payment page and also Jllled the cheque no. And Digitally signed the ASKMATEUCSetvice Agreement.( Refer to page 4-5)All the time the Customer was aware that she is paying to ASKMATE LLC. The Customer also went ahead and reconfirmed the charge by clicking on the signature link from her email Id. (Refer to page 5-6). The Technician also went ahead and saved the ASKMATE Service Agreement on her desktop (Refer to page 7)Address: 3524 Silverside Road Suite 358 Wilmington,DE 19810-4929,Website: www.askmatellc.comThroughout the call,Nowhere the Technldan did mention that we are affilliated to Apple.We are running a legitimate company from past 1 year. If we wanted to defraud the Customer, we would have forced her to pay with Debit or Credit card or by Western union or PayPal,were the Money exchange is immediate.From the Customer's complaint, we understand that (Une 11-12) ,"Given that I could not do any work on Sa/ad despite rebooting the computer I reluctantly agreed u. Customer had no good intention to pay for the Services. She was looking for free services. Customer lied to us and made us believe that she will be sending the cheque,once the Issue Is resolved. For your reference we are sending you all the relevant documents in form of snapshots by highlighting the points to review where you could figure out that the customer was well aware of what she was being charged. We therefore are not liable for any refunds or been penalized.Hence request to do the needful in the case.

Review: My wife was on her Mac computer doing homework when the computer froze. Suddenly a phone number appeared to correct the problem. She contacted the number and it was an Ask Mate representative that indicated that they would be willing to remote in to her computer and resolve the issue. In the process of doing that, they indicated that t hey could clear the adware or malware, update her mac and install software to protect it in the future for 199.00 dollars. My wife agreed, want to have a functioning computer back. The company did everything they offered. I believe they engaged in unethical and probably fraudulent practice in order to get her business. Because she signed an agreement, she feels like she has to pay and will do so with a money order. When we contacted and Apple representative, they indicated there is free software available to solve the problem.

PS I don't know if this is a bait and switch. I do believe she was "baited" into believing she had a serious issue and they were the ones to solve it.Desired Settlement: We feel like the company engaged in a fraudulent practice. If we erase all of the software installed on the computer, we believe we should be entitled to a refund.

Review: On April 2, my father saw a pop-up message on his computer screen saying there was a security issue. There was a 1-800 number, so he called it and apparently reached Apple customer service. They then transferred him to Ask Mate LLC. The Ask Mate representative took control of my father's computer and installed some sort of software supposedly to resolve the security issue. After they had already taken control of the computer and installed software, they asked my father for $180. They asked for his bank account and routing numbers. He declined to provide those but agreed to mail a check. When I got home from work he told me what had happened and I realized he may have been scammed. I have researched Ask Mate online and they appear to be a technically legitimate business, but they have engaged in a bait-and-switch tactic to get people signed up for their service. They scare the customer into thinking there is a terrible computer problem and then take control of the machine, and only notify the customer of the cost after services are rendered. My father is elderly and did not realize what he was signing up for, and he was afraid to argue with them after they had control of the computer and installed software, so he agreed to send a check hoping they wouldn’t follow up. On April 10 we received a phone call asking for the $180 check. I told them we wanted to cancel the service because my father didn’t understand what he was signing up for. I explained the whole situation and said we no longer wanted the service and that I believed that any contract they had with my father was invalid because he didn’t understand what he was agreeing to and was coerced to agree to pay for the service. The person I spoke to said he could not cancel the service because this was just the Billing department, but that I needed to talk with someone on the “Legal Team” and that I should call back on April 11 (today) between 9am and 9pm eastern to speak with “[redacted]”. I called back this morning (April 11) and asked for [redacted]. I first spoke with someone named “[redacted]”. We had several false starts because I could hear him speaking but he could apparently not hear me. Finally we got connected and I explained the situation to [redacted] and asked to speak to [redacted]. It was difficult because there was a lot of background noise at whatever call center [redacted] was working at and an apparently unstable phone line. [redacted] said “I will cancel your service” but then wanted to argue with me more. I said that all I needed to know was that he was canceling my service, but then he said “I never said that.” Then he said he had to transfer me to a Supervisor. I waited on hold and was then connected to someone named “[redacted]”. I explained the situation again to [redacted]. The line went dead but I thought they were just trying to get me to hang up, so I waited on the line. After a few minutes I heard hold music, then the line went dead and I got a busy signal so I hung up and had to start all over again. When I spoke to [redacted] again he explained that he was just a Tech Support person, not a Supervisor, and therefore not able to cancel my service. He said someone could call me back in two hours about canceling. I said I did not want a call back and that I wanted to talk with [redacted] or someone from the Legal Team immediately who could cancel the subscription right away. He said that [redacted] was not in on Saturdays. I told him that I had been specifically instructed to call back today to talk to [redacted] between 9am and 9pm. He told me they would get [redacted] on the line for me even though he was probably at home relaxing. I waited on hold and was eventually connected to someone who said he was [redacted]. I explained the situation yet again and he said he would not cancel my service because they had a contract with my father. I explained that my father was elderly and didn’t understand what he was signing up for. [redacted] said we still had to pay the $180 because services had already been rendered. I said that services had not been rendered because what my father signed up for was a 6-month service starting on April 2. [redacted] said that this was not what the $180 was for and that in fact my father had been given a “complimentary” 6-month service because “obviously he was an old person.” I was astonished that [redacted] admitted that they knew he was an elderly person and I asked him numerous times to repeat and confirm that, which he did. So according to [redacted], the company representative was well aware that my father was elderly (it was “obvious”) when they dealt with him. I suspect most of their “customers” (i.e., in my opinion, victims) are elderly.

On the phone I also pointed out to [redacted] that their website had a 30-day refund policy. He said the policy is only applicable if there are technical problems that can’t be resolved. I said that’s not what the website says, but he said I needed to read it again. Here is the website: http://www.askmatellc.com/refund-policy/ and here is the line in question: “Ask Mate offers REFUNDS to all its customers who has [sic] taken services and wants [sic] to terminate the same within 30 DAYS.” I also told [redacted] that the contract with my father was invalid because an elderly person who isn’t aware of what they’re agreeing to cannot legally give legally binding consent to pay for services, and furthermore that their business practice was predatory and that I would need to contact the police if they wouldn’t cancel. [redacted] continued to refuse and told me that they had the computer screen capture, a recording of my dad’s phone call, and some kind of contract that he apparently signed. He said I would be hearing from Ask Mate’s attorney.

I looked around online for complaints from other customers. These three posts describe scenarios similar to what my father experienced:

h[redacted]Desired Settlement: Based on my experience and what others reported online, I believe this company is predatory and dishonest. I believe the run-around I received on the phone, disconnected calls, refusal to honor the refund policy, etc. are all tactics to wear down the customer and intimidate them into paying. I am not going to pay, but I am concerned that they will continue harassing us with Billing phone calls and/or that they will take my father to Collections (he did give them his date of birth for some reason; I am thankful he did not supply his bank account number when asked). What I personally want is just to never hear from them again! And for the sake of others I would like Ask Mate to be prohibited from engaging in the practices I described, if the Revdex.com agrees their practices are unethical and/or illegal. They should be made to honor their refund policy, and they should immediately cancel service upon being notified that the customer was not in a position to agree to a contract for paid service (e.g. if they were elderly, or a child, and/or incapacitated). I also think they should be required to notify customers of possible charges BEFORE taking control of the customer’s computer and installing software.

Business

Response:

Customer had called the us to say that he is getting an Error message while he was working on his Mac and it's not allowing him to do anything. He tried to shut down the computer, but the error message would come back on again... As the customer had a 1-800 number to call back so he called the number to seek technical assistance on his mac. Customer was informed that "we are not Apple; however we do provide Technical support to all software related issues on Apple devices".Customer understood it.Technician assured that issue would be fixed in no time.. And a security would be installed that will protect his computer. Customer had agreed to it.He was advised that as we do not take the Credit card/Debit card information over the phone, he needs to pay by cheque after the issue would be fixed. Customer agreed to it. The billing Teams advised the Customer the address to where he needs to send the cheque to and the amount was for $180.00.Customer took down all the information and when the Supervisor asked for the cheque number, he saidthat he doesn't have a cheq ue book, his wife has it and she is sleeping..The supervisor,then asked, if he knows the name of his bank?. Customer said that he has recently moved to this location with his family and he has lots of ba nk and doesn't remember the name of his bank. And said that he is in hurry now. Customer also wanted to know" If there is any other way to do it? Supervisor then confirmed that, in that case he can write a mailconfirming that he will pay after theissue is fixed..The supervisor helped the customer by typing the email id of our payment team and once the content of the email was confirmed, the email was sent.Once the issues were resolved, the customer wanted to know our contact number for future reference. Technicia n confirmed that its already been saved on your desktop...Also when technicia n asked to check his browser, if all is working fine or not, customer confirmed all is ok ..In response to the Customer's complaint:-,> They engage in bait-and -switch tactic to get the people signed up for their services.Address: [redacted]It's a technically free world; still you cannot force anyone into sign anything anytime. The Customer was aware of the issues on his computer; the Technician fixed the issue only after he agreed to pay for the services})- Notify the customer of the cost after the services were rendered.Software Technical support is not free anywhere, Technician would not work for free. They would take time to fix the issue only and only after the customer has agreed to pay..> My father is elderly and did not understand what he was signing up for.We very much respect the Customer's age and we understand that if a customer can work & can clearly explain the problems on a computer then, he can very well understand the service charges that were explained to him. Further, after the technician completed the work, he did agree that his browser issues are fixed.At the time of cancelling the service, when Andy Smith was contacted, he did clearly mention that the services were already rendered and hence the customer should be sending the cheque over.We are running a legitimate company for the past 1year. We have been dealing with a lot of elderly customers every day. It's very easy to charge these customers with their Credit I Debit card, which unfortunately our esteemed Organization does not permit us to do. We ask our customers to send the cheque, once the issue is fixed.Going through Ms. [redacted]'s complaint, It seems that the Customer & his daughter had no intention to pay after the issues were fixed. [redacted] her self-agreed that ASKMATE LLC is a legitimate company, so she should be happy that we are asking for payment for the Services already rendered to her father's computer.Further, we did not ask for her father bank account number or routing number.Our Technician had completed the work that was promised to the Customer; therefore, we expect our payment to be released as soon as possibleAs all the issues were Resolved and an Online Service Agreement was signed by the customer, we would expect him to honor his side of the Contract.

Consumer

Response:

Review: While on the internet yesterday, safari froze and gave me an error message about attempted phishing with a help phone number to call. Stupidly, I called the number and without realizing what I had done, gave someone access to my computer using logmein123.com. I tries to research whether this was a scam while the "tech" was so called helping me but kept closing the window about the scam every time I pulled it up. They claim that my system had been hacked and showed my "documentation" of an address from NYC and DC . My firewall had been turned off. I had a message earlier in the day about someone trying to log into my iTunes account. I realized it was a scam but was unsure how to get the person off my computer so I followed through. They downloaded security software which I already own and turned on my firewall which I already know how to do. They lead me to believe that the problem that I had was more series than I had the ability to fix. Now I am more concerned that they are the ones that may have all of my information. I did not pay them put did sign a blind agreement which I will not pay. However, I am not certain how legitimate it actually is.Desired Settlement: To not be bothered by the company and not be held to the service agreement they coerced me into signing. They did not perform any miraculous fixing of my computer and in fact this is a total scam. They intimidated me into thinking I need their services and into giving them access to my computer. There are many warnings about their method of business; however, I was unaware of the scam until it was too late. They should be put out of business before they scam anyone else.