Initial Business Response /* (1000, 5, 2014/10/22) */
Without knowing which app has been installed, it's difficult to provide specific adviceHowever, we publish all kinds of information about installing/removing Ask search apps in our Help Center, which can be found at http://help.ask.com
or by clicking "Help" in the footer of any page on the Ask.com siteFrom there, it's easy to get in contact with my support team, any of whom can work with *** or her mother to identify what the snag is, and help get the app uninstalled
Initial Consumer Rebuttal /* (3000, 7, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its is the ask.com updater program and I sent an e-mail on October 19, regarding assistance removing the program from my computer and have yet to receive a response for ask.com
Final Business Response /* (4000, 9, 2014/10/24) */
We responded to Ms *** on Oct20, 2014, although the vague information provided only permitted us to provide general informationThis new information about the Updater app suggests that a third-party process was attempted to uninstall the toolbar, removing some components but not allAfter that, indeed the buiuninstaller can't functionAt this point, the easiest way to remove the Updater will be to go to Windows Task Manager, then to the Processes tab, and end the process called TBnotifier.exeThen the updater can be uninstalled normally from the Programs control panelIf that doesn't work for some reason, searching for "Ask.com" in Windows Registry Editor and deleting all registry keys matching that term will also effectively uninstall the updater
Initial Business Response /* (1000, 5, 2014/07/11) */
A number of other browser amakers also include and offer the Ask homepage and new tab settings along with their own productsIf not opted out of, those browser settings will also change when the other product is installedThis is
easily remedied by uninstalling the athat was installed
Since Ms*** offers no insights as to what browser she is using or the specific address of the Ask page she's seeing, I unfortunately can't offer any insights in return as to what awas installed, and thus how to specifically fix this situationBut I would invite her to visit http://help.ask.com where I have published numerous articles explaining how to resolve this, and she is welcome to get in touch with my team from that point with any additional questions
Initial Consumer Rebuttal /* (3000, 7, 2014/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, but I would like further helpThis is the address of the "ask" page that has taken over my homepageI am currently using Google Chrome and Internet ExplorerThis occurs when I use both browsershttp://***
This address had taken over my homepage after I visited this site: http://www.the-highway.com/supper1_***.html
If this information enables you to help me directly with the situation, I would appreciate it
Final Business Response /* (4000, 9, 2014/07/15) */
The homepage address you provided indicates you (or someone) installed iMesh on your computerThis is not our product, but it does also offer the Ask homepageThis article will tell you exactly what you need to know:
http://***
Initial Business Response /* (1000, 5, 2015/04/13) */
The nature of Ms***'s original inquiry wasn't clear; specifically, she asked how to make our product stop asking to be updated even though it wasn't installedSince our product can't ask to be updated if it isn't installed, this was
a self-defeating question, but after several back-and-forth exchanges we were able to determine that it was Java that was asking to be updated on Ms***'s computer, not the Ask search appAsk doesn't provide support for Java products, so at that point Ms*** was advised to contact Java for further help
Due to various privacy agreements with our partners, we are unauthorized to provide a list of these partnersHowever, any time an Ask search app is bundled with a product, the bundling is made readily apparent in that partner's installerThere are no secrets
Initial Business Response /* (1000, 5, 2014/09/10) */
A number of companies that offer free browser add-ons/extensions bundle and offer Ask search tools with their productsDuring the installation of those products, there's always an opportunity to click "no thanks" on the Ask search tools;
if that isn't done, many of these other extension makers will assume the answer is "yes" and make the changesIt's not unethical; it's a business model, and we certainly understand that if a person doesn't observe the opportunity to decline the search tools, it can create the impression that Ask simply helped itself to a person's computerHowever, that's not the caseIn addition, Ask has always offered simple, useful help in changing browser settings back to whatever a person wants them to be, and all of this information is available at http://help.ask.comMy team is also always available to answer any questions and help with specific issuesIf *** can get in touch with us via help.ask.com and tell us specifically what browser add-on(s) he installed, we can provide very specific instructions on how to get his settings reverted
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OkayI accept that it is a business model to bundle unexpected software or tools with desired downloads or aapps for browsersHowever, it is a legitimate complaint that Ask.com does not make it more apparent that their awill effectively take-over the preferred browser and search engine, changing dozens of settings, etcAdditionally, it is unethical that the disable or uninstall process is not made more accessible or user-friendly to the user of their productTheir response neither accepts responsibility for the central issue of the complaint, nor does it show any intention for remedying the problem in the futureTech-support is a partial remedy, but in today's computer-centric model, a company should acknowledge a complaint and seek to remedy unfriendly user issues that arise from marketing models
Initial Business Response /* (1000, 5, 2015/03/13) */
The only way for our default homepage to be set on a person's computer is through the installation of a third-party browser add-on that also bundles and offers our homepage as an option. Not declining it will indeed cause a person's...
homepage to be changed over to Ask.com.
This is remedied by either changing the default homepage in browser settings, or by removing the third-party add-on that was installed, then changing the homepage back to whatever it was before, and then reinstalling the add-on being careful this time to say "no thanks" to the homepage change.
[redacted] doesn't indicate what browser or operating system he uses, so unfortunately I can't provide specific steps. However, detailed help for all browsers and operating systems is available in our online Help Center at http://help.ask.com, and from there [redacted] is also welcome to email us for specific help. There are "Contact us" links on every page of the Help Center that lead directly to an email contact form.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are full of [redacted]! There is NO info of this kind on their web site or anywhere else for the public to access. They are trying to blame another entity for their dirty, filthy business dealings.
Besides, why do I have to JUMP THRU HOOPS TO REMOVE SOFTWARE.
THERE IS NO EXCUSE FOR THIS KIND OF UNDERHANDED BEHAVIOR,,,,EVER!!!
Final Business Response /* (4000, 15, 2015/03/30) */
I stand behind my previous replies. If [redacted] Parnelia desires our help, he's more than welcome to get in touch with us via http://help.ask.com where one of my team will gladly advise him on how to change his settings, or he can reference the Knowledge Base articles that will easily show him how to make these changes in his browser settings. Either way, he will need to make these changes to his browser settings, as we have no way to remotely alter his computer.
Final Consumer Response /* (4200, 17, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of Ask.com's Browser, I had to remove my desktop items on USB, then reformat the hard drive and reload the OS on my Dell Laptop, then rewrite my desktop items back on the computer. Lo and behold the sound drive came back and I am now using my computer just fine, without ASK.COM BROWSER. Period. DRAW YOUR OWN CONCLUSIONS. THIS NOTE AND ALL MY NOTES SHOULD BE PLACED IN THEIR FILE. THAT'S ALL. ENOUGH SAID.
Initial Business Response /* (1000, 5, 2014/10/22) */
Without knowing which app has been installed, it's difficult to provide specific adviceHowever, we publish all kinds of information about installing/removing Ask search apps in our Help Center, which can be found at http://help.ask.com
or by clicking "Help" in the footer of any page on the Ask.com siteFrom there, it's easy to get in contact with my support team, any of whom can work with *** or her mother to identify what the snag is, and help get the app uninstalled
Initial Consumer Rebuttal /* (3000, 7, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its is the ask.com updater program and I sent an e-mail on October 19, regarding assistance removing the program from my computer and have yet to receive a response for ask.com
Final Business Response /* (4000, 9, 2014/10/24) */
We responded to Ms *** on Oct20, 2014, although the vague information provided only permitted us to provide general informationThis new information about the Updater app suggests that a third-party process was attempted to uninstall the toolbar, removing some components but not allAfter that, indeed the buiuninstaller can't functionAt this point, the easiest way to remove the Updater will be to go to Windows Task Manager, then to the Processes tab, and end the process called TBnotifier.exeThen the updater can be uninstalled normally from the Programs control panelIf that doesn't work for some reason, searching for "Ask.com" in Windows Registry Editor and deleting all registry keys matching that term will also effectively uninstall the updater
Initial Business Response /* (1000, 5, 2014/07/11) */
A number of other browser amakers also include and offer the Ask homepage and new tab settings along with their own productsIf not opted out of, those browser settings will also change when the other product is installedThis is
easily remedied by uninstalling the athat was installed
Since Ms*** offers no insights as to what browser she is using or the specific address of the Ask page she's seeing, I unfortunately can't offer any insights in return as to what awas installed, and thus how to specifically fix this situationBut I would invite her to visit http://help.ask.com where I have published numerous articles explaining how to resolve this, and she is welcome to get in touch with my team from that point with any additional questions
Initial Consumer Rebuttal /* (3000, 7, 2014/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, but I would like further helpThis is the address of the "ask" page that has taken over my homepageI am currently using Google Chrome and Internet ExplorerThis occurs when I use both browsershttp://***
This address had taken over my homepage after I visited this site: http://www.the-highway.com/supper1_***.html
If this information enables you to help me directly with the situation, I would appreciate it
Final Business Response /* (4000, 9, 2014/07/15) */
The homepage address you provided indicates you (or someone) installed iMesh on your computerThis is not our product, but it does also offer the Ask homepageThis article will tell you exactly what you need to know:
http://***
Initial Business Response /* (1000, 5, 2015/04/13) */
The nature of Ms***'s original inquiry wasn't clear; specifically, she asked how to make our product stop asking to be updated even though it wasn't installedSince our product can't ask to be updated if it isn't installed, this was
a self-defeating question, but after several back-and-forth exchanges we were able to determine that it was Java that was asking to be updated on Ms***'s computer, not the Ask search appAsk doesn't provide support for Java products, so at that point Ms*** was advised to contact Java for further help
Due to various privacy agreements with our partners, we are unauthorized to provide a list of these partnersHowever, any time an Ask search app is bundled with a product, the bundling is made readily apparent in that partner's installerThere are no secrets
Initial Business Response /* (1000, 5, 2014/09/10) */
A number of companies that offer free browser add-ons/extensions bundle and offer Ask search tools with their productsDuring the installation of those products, there's always an opportunity to click "no thanks" on the Ask search tools;
if that isn't done, many of these other extension makers will assume the answer is "yes" and make the changesIt's not unethical; it's a business model, and we certainly understand that if a person doesn't observe the opportunity to decline the search tools, it can create the impression that Ask simply helped itself to a person's computerHowever, that's not the caseIn addition, Ask has always offered simple, useful help in changing browser settings back to whatever a person wants them to be, and all of this information is available at http://help.ask.comMy team is also always available to answer any questions and help with specific issuesIf *** can get in touch with us via help.ask.com and tell us specifically what browser add-on(s) he installed, we can provide very specific instructions on how to get his settings reverted
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OkayI accept that it is a business model to bundle unexpected software or tools with desired downloads or aapps for browsersHowever, it is a legitimate complaint that Ask.com does not make it more apparent that their awill effectively take-over the preferred browser and search engine, changing dozens of settings, etcAdditionally, it is unethical that the disable or uninstall process is not made more accessible or user-friendly to the user of their productTheir response neither accepts responsibility for the central issue of the complaint, nor does it show any intention for remedying the problem in the futureTech-support is a partial remedy, but in today's computer-centric model, a company should acknowledge a complaint and seek to remedy unfriendly user issues that arise from marketing models
Initial Business Response /* (1000, 5, 2015/03/13) */
The only way for our default homepage to be set on a person's computer is through the installation of a third-party browser add-on that also bundles and offers our homepage as an option. Not declining it will indeed cause a person's...
homepage to be changed over to Ask.com.
This is remedied by either changing the default homepage in browser settings, or by removing the third-party add-on that was installed, then changing the homepage back to whatever it was before, and then reinstalling the add-on being careful this time to say "no thanks" to the homepage change.
[redacted] doesn't indicate what browser or operating system he uses, so unfortunately I can't provide specific steps. However, detailed help for all browsers and operating systems is available in our online Help Center at http://help.ask.com, and from there [redacted] is also welcome to email us for specific help. There are "Contact us" links on every page of the Help Center that lead directly to an email contact form.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are full of [redacted]! There is NO info of this kind on their web site or anywhere else for the public to access. They are trying to blame another entity for their dirty, filthy business dealings.
Besides, why do I have to JUMP THRU HOOPS TO REMOVE SOFTWARE.
THERE IS NO EXCUSE FOR THIS KIND OF UNDERHANDED BEHAVIOR,,,,EVER!!!
Final Business Response /* (4000, 15, 2015/03/30) */
I stand behind my previous replies. If [redacted] Parnelia desires our help, he's more than welcome to get in touch with us via http://help.ask.com where one of my team will gladly advise him on how to change his settings, or he can reference the Knowledge Base articles that will easily show him how to make these changes in his browser settings. Either way, he will need to make these changes to his browser settings, as we have no way to remotely alter his computer.
Final Consumer Response /* (4200, 17, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of Ask.com's Browser, I had to remove my desktop items on USB, then reformat the hard drive and reload the OS on my Dell Laptop, then rewrite my desktop items back on the computer. Lo and behold the sound drive came back and I am now using my computer just fine, without ASK.COM BROWSER. Period. DRAW YOUR OWN CONCLUSIONS. THIS NOTE AND ALL MY NOTES SHOULD BE PLACED IN THEIR FILE. THAT'S ALL. ENOUGH SAID.