Askenazy Investment Corporation

Customer [redacted] was issued a yellow notice(10-day) on 7/2/and a pink notice (48-hr) on 7/9/ Due dates for both is 7/12/ No payment has been received on 7/12/hence the services were shut off on 7/15/ Last payment received from customer was on 5/20/ There were no payments in June or July before it was turned off A deposit is required and a reconnect fee is assessed once services are turned off, as required per City Ordinance.The customer also contends that City staff has cancelled his autopay but records show that the customer has performed the cancellation not the City The customer also scheduled a payment past the date due on 7/18/ The deposit and the Reconnect fee were duly assessed Thank you

It appears that a Landlord verification has not been received as of this dateThe application is pending until all the requirements are met. If application is approved, discount is effective upon approval date

I am rejecting this response because: Upon completing an application, I was informed because my daughter is on my rental agreement that I had to submit her income; she rented the apartment for me before I moved here; my daughter has never lived here so I produced a piece of mail with her address on it; I took it to the customer service window and was told I needed a note from the property manager which I produced; the application was mailed back to me saying I needed a letter from my landlord; the letter was dated 2/9/2016; because I did as the customer service person asked, I deserve my discount pro rated to the day it was receivedThey had no policy todeal with such a situation and I had to guess as I went along if there policy was clear I would have had the discount when I turned it in originally in June

I am rejecting this response because:I will send landlord verification even thiough
I was told at The City of Lodi customer service window that a note from the property manager would be sufficient; if I had been told this at the beginning of this process, I would have had this discount long ago; the only option I was offered was an income report from my daughter a housewife who lives with her husband and has never lived here, only having rented this apartment for me before I moved here so I have been left to guessThis response is arrogantUpon jumping through this last hoop I would only think it reasonable that they post date my application; the length of time it took them to respond only further illustrates how unreasonable their request isWhat is wrong; there is growing discontent with this utility company and if this is how they treat low income, disabled seniors, I understand and wonder how they get away with this level of unprofessionalism

I believe this has resolved, the customer is now on a discounted rate. As stated before, the discount is effective the date that all requirements are met

I am rejecting this response because:These are complete and udder lies. Please leave my complaint on file in hopes it will deter people from moving to Lodi because of their ridiculous utility department.

Customer [redacted] was issued a yellow notice(10-day) on 7/2/15 and a pink notice (48-hr) on 7/9/15.  Due dates for both is 7/12/15.  No payment has been received on 7/12/15 hence the services were shut off on 7/15/15.  Last payment received from customer was on 5/20/15. ...

There were no payments in June or July before it was turned off.  A deposit is required and a reconnect fee is assessed once services are turned off, as required per City Ordinance.The customer also contends that City staff has cancelled his autopay but records show that the customer has performed the cancellation not the City.  The customer also scheduled a payment past the date due on 7/18/15.  The deposit and the Reconnect fee were duly assessed.  Thank you.