Askins Polaris

Jessop Jeweler provides in-store previews for a jewelry company called [redacted] Customer came into Jessop Jeweler to view a [redacted] diamond selling for $6,While viewing the [redacted] diamond, he asked to view a finer diamondHe was shown a $13, Jessop Jeweler diamond Customer indicated he preferred the [redacted] diamondHe then viewed mountings matching his photos of his chosen style, however, he was in a hurry to leave the storeWe rushed the customer’s [redacted] diamond purchase transaction and he left the store taking a diamond and stating he would call later about the mountingCustomer bought his mounting elsewhere During a later semi-annual inventory count, we discovered the customer’s [redacted] diamond stored in our inventory instead of the finer Jessop Jeweler diamond Customer was immediately contacted We regret our error of allowing the incorrect diamond to leave our store, creating bad feelings for everyone involvedThis situation was extraordinary because Jessop Jeweler did not supply a ring mounting, set the diamond, or appraise the finished ring; each of these steps would have identified the mistaken diamond After several weeks of consideration, the customer indicated he wanted Jessop Jeweler to give him the finer diamondWe have consistently contacted the customer with offerings to resolve this issue in a way fair to all concerned Customer indicates he has found a comparable diamond to ours that is much cheaper by viewing grading documents on the internetGrading documents do not show all aspects of a diamond and may mislead the appearance and therefore the value of a diamondThe customer’s internet example diamond is not an accurate comparison or value to the Jessop Jeweler diamond Again, we are very sorry about this situationSeveral resolution solutions have been proposedThe customer continues to insist on keeping the finer Jessop Jeweler diamondDuring several attempts to negotiate a resolution, the customer has been offered these three options: A Exchange diamonds - Jessop Jeweler’s diamond for the diamond customer purchased from [redacted] We will pay all related jewelry costs in the tradeAcknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience B Acknowledging our error and to settle bad feelings, customer has been given the offer to purchase the $13,Jessop Jeweler diamond discounted to $10,We will purchase the customer’s [redacted] diamond for a higher than wholesale amount of $6,000, thus limiting the customer’s out-of-pocket payment difference to $4,In addition, we will pay the additional sales tax due of $ C Customer returns Jessop Jeweler's diamond to Jessop's and returns his [redacted] diamond to [redacted] Customer would then apply his credit with [redacted] for an equal or finer diamond of his choice This exchange with [redacted] may be done through the [redacted] jeweler of customer's choiceAcknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This offer is not acceptable.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with James Jessop's characterization of our original business transaction and would like to clarify: I do not have a recollection of being presented a second diamond the day of the saleMy memory of the day had me going down to Jessop's to view the stone and confirm it was the one I wantedI looked at a stone, and asked to evaluate it through a loop as well as an AGS ASET ToolI liked the stone I was looking at and agreed to pay the price of $6,At this point James took the stone into the back to package up, and I gave a staff member my credit cards (to split the payment)I signed the receipts at which time James brought a Jessop bag with the stone (in a holder and box), along with receipts, and a certification documentAfter buying the stone I left to go have it set by the jeweler I purchased the setting from Our accounts differ in a couple of very important areas: 1) I do not recall being shown two stones on the day of the purchase2) I want it clear that the “taking” of a stone from James’s store was after viewing it, agreeing to a price, and then James taking the stone to package upI did not grab a stone off a counter top and put it in my pocket3) I have no way of knowing which stone I was looking at when we discussed the price and agreed to payI do not know how the error happened; however, I do know I went to Jessop’s because they seemed to have a good reputationIn good faith I viewed and purchased a loose diamond for my fiancéeUnfortunately James made a mistake and it was not discovered until months after I had the stone set and presented it to my fiancéeTo this day James has failed to explain how the “error” occurred and at which point he switched the stone with one in his own inventoryAs a result, I am left believing that I was provided the stone I was shown when I agreed to make paymentThe options James Jessop offered to resolve the matter are not acceptable. I have completely lost faith in Jessop’s and would not consider trading in the stone we currently have for anything other than a full refundI have repeatedly made an offer verified to be mutually equitable by numerous independent jewelersThe offer is not one I feel legally obligated to make, but rather a showing of good faith as I depart on the next major chapter of my lifeI have even offered to allow him to undo the transaction and refund my money in whole to correct the mistake (fully taking the sentimental loss myself); however, James has denied that option as wellMy patience has run out on this issueJames Jessop has failed to be a responsible business owner and take account for his mistakesHe sold me a diamond and is now trying to renege on that sale because he later found out that it did not suit himHe has denied multiple fair offers to resolve the issue and has also declined to refund the purchaseHe has threatened legal action, and is trying to force me to accept a stone I never agreed to purchaseThis is something I take very seriously and want to resolve, but I will not be forced to accept a transaction on such negative and threatening terms
Regards,
*** ***

Jessop Jeweler provides in-store previews for a jewelry company called [redacted].      Customer came into Jessop Jeweler to view a [redacted] diamond selling for $6,710. While viewing the [redacted] diamond, he asked to view a finer diamond. He was shown a $13,900...

Jessop Jeweler diamond.      Customer indicated he preferred the [redacted] diamond. He then viewed mountings matching his photos of his chosen style, however, he was in a hurry to leave the store. We rushed the customer’s [redacted] diamond purchase transaction and he left the store taking a diamond and stating he would call later about the mounting. Customer bought his mounting elsewhere.     During a later semi-annual inventory count, we discovered the customer’s [redacted] diamond stored in our inventory instead of the finer Jessop Jeweler diamond.      Customer was immediately contacted.     We regret our error of allowing the incorrect diamond to leave our store, creating bad feelings for everyone involved. This situation was extraordinary because Jessop Jeweler did not supply a ring mounting, set the diamond, or appraise the finished ring; each of these steps would have identified the mistaken diamond.      After several weeks of consideration, the customer indicated he wanted Jessop Jeweler to give him the finer diamond. We have consistently contacted the customer with offerings to resolve this issue in a way fair to all concerned.     Customer indicates he has found a comparable diamond to ours that is much cheaper by viewing grading documents on the internet. Grading documents do not show all aspects of a diamond and may mislead the appearance and therefore the value of a diamond. The customer’s internet example diamond is not an accurate comparison or value to the Jessop Jeweler diamond.    Again, we are very sorry about this situation. Several resolution solutions have been proposed. The customer continues to insist on keeping the finer Jessop Jeweler diamond. During several attempts to negotiate a resolution, the customer has been offered these three options:     A.  Exchange diamonds - Jessop Jeweler’s diamond for the diamond customer purchased from [redacted]. We will pay all related jewelry costs in the trade. Acknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience.     B.  Acknowledging our error and to settle bad feelings, customer has been given the offer to purchase the $13,900 Jessop Jeweler diamond discounted to $10,030. We will purchase the customer’s [redacted] diamond for a higher than wholesale amount of $6,000, thus limiting the customer’s out-of-pocket payment difference to $4,030. In addition, we will pay the additional sales tax due of $322.40.      C.  Customer returns Jessop Jeweler's diamond to Jessop's and returns his [redacted] diamond to [redacted]. Customer would then apply his credit with [redacted] for an equal or finer diamond of his choice.  This exchange with [redacted] may be done through the [redacted] jeweler of customer's choice. Acknowledging our error and to settle bad feelings, we will compensate the customer for his inconvenience.

It is sad that the customer feels it is necessary to introduce information we all know to be false, information differing from what has been discussed and disclosed during 2 1/2 month of conversation, emails, and mail.Jessop's AGS ASET Tool has not been out of storage for over a year. The customer has never seen a diamond on the Jessop Jeweler AGS ASET Tool.Two diamonds were shown to the customer on his trip to Jessop Jeweler, first the [redacted] 1.30 carat diamond, and when he wanted to see a finer diamond, the Jessop's 1.35 carat. In our months of conversations and correspondence, the customer has acknowledged two diamonds and never before has the customer indicated he did not recall seeing two diamonds.There are several possible scenarios as to how the diamonds became mixed. We do not know how the switch happened but the issue remains, the diamonds were switched and the situation must be resolved.Jessop Jeweler has consistently stated the facts of the situation. Jessop's has repeatedly explained to the customer why his offered settlement is incorrect and unfair, resulting from naïve conclusions. He persists in maintaining he ought to receive a diamond of twice the value for the amount he paid for a lesser gem. The customer has been offered three fair options by Jessop Jeweler to resolve the situation, offers which the customer has never responded to or even addressed.In the interest of resolving this unfortunate situation, Jessop Jeweler will accept the customer's request to refund his purchase. The customer's full payment of $6,710 will be returned and the customer will return Jessop Jeweler's 1.35 carat diamond. The [redacted] 1.30 carat diamond will become Jessop Jeweler's property. The customer will return all documents relating to the [redacted] 1.30 carat diamond to Jessop Jeweler in the same new condition they were delivered to the customer.As a condition of this settlement, the customer and his fiancé will sign a written guarantee of non-disclosure. No information regarding the settlement, the conditions leading to the settlement or discussion of the situation in any form or manner will be allowed. This will include never using the names Jessop Jeweler, Jessop's, Jim or James Jessop, and every form of Jessop in any action or communication spoken, written or electronic (including, but not limited to reviews and blogs). This non-disclosure agreement will be enforced by the understanding and acceptance by all parties that if there is disclosure of any information regarding this settlement, the disclosing party will compensate the non-disclosing party with the cash payment of $2,400.Jessop Jeweler turned to the courts on this issue to open resolution conversations with the customer. Jessop Jeweler has offered a refund as requested by the customer. If the customer does not accept the condition of this offer, we look forward to Revdex.com mediation to aid this conversation to a fair resolution.