Aslan Electric, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11881030, and find that this resolution would be satisfactory to me

Sent: Tuesday, September 06, 2016 11:37 AM Subject: Response to Complaint - ID [redacted] This is in response to Revdex.com Complaint ID# [redacted] related to a billing/collection issue. The concern by the complainant regarding billing notices are inaccurate. Our billing protocols allow for initial billing on...

behalf of CHRISTUS St. Vincent as an extension of the business office. These notices are not from a “collection” agency. If there is no positive outcome from the initial collection activity then the account is referred to the “collection agency” for continued collections. I see that there are two accounts for this complainant and for one account there was a monthly payment being made which, appears no agreed upon payment terms to secure the account. On the other account there was no payment or payment plan established initially and the account flowed through to collection. After the initial notice of a balance due we attempt to link all related accounts for guarantor billing so that patients are not receiving multiple statements. As for the ability to verify balances via our automated systems, that functionality is available via our IVR systems, however we are working on improving our web based system to allow visibility to current account balance. We record 100% of calls and there was one call in July 2016 for this client that upon review we found was handled based upon guideline. It is our desire to provide the most effective and courteous customer service so we are also going to reach out to Mrs. [redacted] to review current account balances and work to establish a payment plan that will secure the account and prevent collection notices as long as the payment terms are adhered to. Thank you, It is my pleasure to serve you! Debbie N[redacted], MBA System Director – [redacted] 2707 North Loop West, Suite 400 Houston, Texas 77008 Office: 281-936-6381 l Mobile: [redacted] Fax: 281-936-6418 Email: Debbie.n[redacted]@christushealth.org

In review of the account in question we have identifid the billing error and have since corected that error. The account balance is now zero and the attached letter as well as an itemized statement was sent to Mr. [redacted] on March 30, 2016 reflecting that correction. There has been no adverse credit...

reporting againste this account and all collection efforts hasve ceased.  Pelase advise if there are furhter quesitons. Thank you,

In response to Revdex.com complaint #11881030 our office reflects that the concern was resolved on December 21, 2016. Initially upon contacting the office there was an agreement for settlement that was made and the payment was processed based upon that settlement agreement. There was a variance of $100 in...

what was communicated initially. On December 21st the total payment of $1129.71 was refunded per Mrs. Schmoker's request and she resumed her monthly payment plan for the remaining balance. In researching this concern we have as well addressed any issues identified regarding this account and are reflecting the account as corrected and resolved. Thank you,