In response to Revdex.com complaint #our office reflects that the concern was resolved on December 21, Initially upon contacting the office there was an agreement for settlement that was made and the payment was processed based upon that settlement agreementThere was a variance of $in what was communicated initiallyOn December 21st the total payment of $was refunded per MrsSchmoker's request and she resumed her monthly payment plan for the remaining balanceIn researching this concern we have as well addressed any issues identified regarding this account and are reflecting the account as corrected and resolvedThank you,
In review of the account in question we have identifid the billing error and have since corected that errorThe account balance is now zero and the attached letter as well as an itemized statement was sent to Mr [redacted] on March 30, reflecting that correctionThere has been no adverse credit reporting againste this account and all collection efforts hasve ceased Pelase advise if there are furhter quesitonsThank you,
Sent: Tuesday, September 06, 11:AM Subject: Response to Complaint - ID [redacted] This is in response to Revdex.com Complaint ID# [redacted] related to a billing/collection issueThe concern by the complainant regarding billing notices are inaccurateOur billing protocols allow for initial billing on behalf of CHRISTUS StVincent as an extension of the business officeThese notices are not from a “collection” agencyIf there is no positive outcome from the initial collection activity then the account is referred to the “collection agency” for continued collectionsI see that there are two accounts for this complainant and for one account there was a monthly payment being made which, appears no agreed upon payment terms to secure the accountOn the other account there was no payment or payment plan established initially and the account flowed through to collectionAfter the initial notice of a balance due we attempt to link all related accounts for guarantor billing so that patients are not receiving multiple statementsAs for the ability to verify balances via our automated systems, that functionality is available via our IVR systems, however we are working on improving our web based system to allow visibility to current account balanceWe record 100% of calls and there was one call in July for this client that upon review we found was handled based upon guidelineIt is our desire to provide the most effective and courteous customer service so we are also going to reach out to Mrs [redacted] to review current account balances and work to establish a payment plan that will secure the account and prevent collection notices as long as the payment terms are adhered toThank you, It is my pleasure to serve you! Debbie N***, MBA System Director – [redacted] North Loop West, Suite Houston, Texas Office: 281-936-l Mobile: [redacted] Fax: 281-936-Email: Debbie.n***@christushealth.org
In response to Revdex.com complaint #our office reflects that the concern was resolved on December 21, Initially upon contacting the office there was an agreement for settlement that was made and the payment was processed based upon that settlement agreementThere was a variance of $in what was communicated initiallyOn December 21st the total payment of $was refunded per MrsSchmoker's request and she resumed her monthly payment plan for the remaining balanceIn researching this concern we have as well addressed any issues identified regarding this account and are reflecting the account as corrected and resolvedThank you,
In review of the account in question we have identifid the billing error and have since corected that errorThe account balance is now zero and the attached letter as well as an itemized statement was sent to Mr [redacted] on March 30, reflecting that correctionThere has been no adverse credit reporting againste this account and all collection efforts hasve ceased Pelase advise if there are furhter quesitonsThank you,
Sent: Tuesday, September 06, 11:AM Subject: Response to Complaint - ID [redacted] This is in response to Revdex.com Complaint ID# [redacted] related to a billing/collection issueThe concern by the complainant regarding billing notices are inaccurateOur billing protocols allow for initial billing on behalf of CHRISTUS StVincent as an extension of the business officeThese notices are not from a “collection” agencyIf there is no positive outcome from the initial collection activity then the account is referred to the “collection agency” for continued collectionsI see that there are two accounts for this complainant and for one account there was a monthly payment being made which, appears no agreed upon payment terms to secure the accountOn the other account there was no payment or payment plan established initially and the account flowed through to collectionAfter the initial notice of a balance due we attempt to link all related accounts for guarantor billing so that patients are not receiving multiple statementsAs for the ability to verify balances via our automated systems, that functionality is available via our IVR systems, however we are working on improving our web based system to allow visibility to current account balanceWe record 100% of calls and there was one call in July for this client that upon review we found was handled based upon guidelineIt is our desire to provide the most effective and courteous customer service so we are also going to reach out to Mrs [redacted] to review current account balances and work to establish a payment plan that will secure the account and prevent collection notices as long as the payment terms are adhered toThank you, It is my pleasure to serve you! Debbie N***, MBA System Director – [redacted] North Loop West, Suite Houston, Texas Office: 281-936-l Mobile: [redacted] Fax: 281-936-Email: Debbie.n***@christushealth.org