Aslan Realty Group

We have received this complaint and we are working with the complainant to come to a resolution We are upstanding business professionals and will handle this complaint swiftly and with the proper care If there is more information needed from our side please contact [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi [redacted] , I spoke with a colleague in your office on the phone and he told me to email you for written confirmation that the referenced complaint has not been resolvedUpon the first attempt after receiving the Revdex.com complaint Aslan Residential said "sorry, nothing we're going to do"Their offer then went to $500, then $1,and then $2,- all the while still telling us they did nothing wrongThis is roughly half of the required work to repair their faulty designI need to make sure our complaint is not marked as resolved and apologize for not having followed up previouslyDue to some extenuating family circumstances the last six weeks have been rather hecticPlease let us know what additional information you need from usRegards, [redacted]

Mr***, We are in receipt of your complaint, and apologize for any inconvenience you are experiencing with certain issues at CimarronAccording to our notes, you asked for some items to be repaired per a C.A.RRequest for Repair form It looks like we addressed some items and there were a few more items outstandingWe had an appointment scheduled with you on 12/2/to correct/repair these additional items; however, our field contact received a text from you cancelling the appointment We have not heard back from you until this complaintIn this day and age we understand the importance of a reputationWe would not want to jeopardize our good standing over issues we were fully committed to resolving We still remain committed to helping your situation as best as possible and would appreciate a chance to do soSomeone from our office will be reaching out to you and discuss options to resolving the issues at hand

The sale of Carriage Road to the Claimant (Buyer) transacted through a traditional manner that included real estate brokerage representation by both the Buyer and Seller and traditional escrow. The sale of the home was "Whecondition without
representations and warranties". Proper Seller disclosure forms were completed and the Buyer had an inspection period to assess the home and negotiate repairs or cancel the purchase. Included in the disclosures were statements regarding the lack of city permitting as it related to any repair work that was completed to the home. The Buyer and the Seller agreed upon a $7,credit in lieu of all repairs and the home did successfully close escrow.
As a customer service gesture, an additional $3,monetary settlement proposal was recently made in an effort to assist the Buyer with addressing additional repairs. I understand the Buyer is requesting repair work to be completed rather than accepting additional monies to address any issues as the Buyer sees fit. However, as the scope and the cost of the requested repair work is not determined and may be difficult to define, my firm is not willing to accept their settlement offer. However, my firm is willing to increase a settlement offer to $4,000. Please contact me directly if the $4,is acceptable or if any additional questions arise
Warmest regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted], I spoke with a colleague in your office on the phone and he told me to email you for written confirmation that the referenced complaint has not been resolved. Upon the first attempt after receiving the Revdex.com complaint Aslan Residential said "sorry, nothing we're going to do". Their offer then went to $500, then $1,500 and then $2,000 - all the while still telling us they did nothing wrong. This is roughly half of the required work to repair their faulty design. I need to make sure our complaint is not marked as resolved and apologize for not having followed up previously. Due to some extenuating family circumstances the last six weeks have been rather hectic. Please let us know what additional information you need from us. Regards,[redacted]

We have received this complaint and we are working with the complainant to come to a resolution.  We are upstanding business professionals and will handle this complaint swiftly and with the proper care.  If there is more information needed from our side please contact [redacted]...

[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hi [redacted] Can you please move our complaint against Aslan Realty to resolved? The company has worked with us to close this issue. Thank you,[redacted]512.589.1310

Mr. [redacted],
We are in receipt of your complaint, and apologize for any
inconvenience you are experiencing with certain issues at Cimarron. According to our notes, you asked for some
items to be repaired per a C.A.R. Request for Repair form.  It looks like we addressed some items...

and
there were a few more items outstanding. We had an appointment scheduled with
you on 12/2/2015 to correct/repair these additional items; however, our field
contact received a text from you cancelling the appointment.  We have not heard back from you until this
complaint. In this day and age we understand the importance of a reputation. We
would not want to jeopardize our good standing over issues we were fully
committed to resolving.  We still remain
committed to helping your situation as best as possible and would appreciate a
chance to do so. Someone from our office will be reaching out to you and
discuss options to resolving the issues at hand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
My name is [redacted]. I submitted a complaint on the Revdex.com website and I was able to resolve the matter with the business.Regards,
[redacted]