ASP Diesel Injection Services

Revdex.com Complaint activity report Case # [redacted] , [redacted] C From: ASP Diesel Injection Services, Inc In May a driver from J's Pipeline Incbrought a fuel injection pump to be checkedLater that day my Technician looked at the pump and noticed that the drive shaft was cracked I did call the office and told them the shaft was cracked and in order to replace the shaft, the pump needed to be turned down (I am sure they knew the shaft was cracked and that is the reason they brought the pump to the shop)I spoke to a male who answered the phone (I forgot his name) and he told me "go ahead turn down the pump and give an estimate." In my business I do not open or turn down a pump without the customer's approvalSince I got the customers phone approval, I went ahead & turned down the pumpI called him the next day and I gave him the estimate and he responded not to bother fixing it, it was too expensiveFew minutes later, a female called very angrily and told me why I did turn down the pumpShe said to put the pump together and send it backI told her that in the fuel injection business, once the pump is turned down, if the costumer does not want to fix it, it is send back in parts and the customer is still responsible to pay for the labor of turning the pump down to give the estimateI explained to her that she needed to send her driver to pick up the turned down pump in parts and paid for the laborShe refused to pay for my labor and I explained to her that I will not release the pump unless she covered the labor

I have done only what I was requested to performAnd that was to calculate an estimate on a diesel fuel pumpThis service on this particular type of pump is $As in any business, customers must pay for services renderedIf a customer does not pay for said services, their items are held until a payment is madeI am asking only for payment of my services which is $In another message I tried to offer solutions to their demands, but as these would incur more labor I would expect to be paid for my timeAlso as mentioned previously, it is my practice as well as most other shops in the diesel injection industry, to return estimated pumps disassembled when customers do not want them repairedThis way customers can inspect the parts of the pumpSince they keep on arguing that I will not return all their parts of their pump, then I highly recommend that they receive the pump disassembledI will make an inventory list of all the parts, which I will require that someone from their company with authority sign the list when they take back possession of the pumpThis is to protect me from any future allegationsI have no need for or desire to retain any parts from the pumpIf they take possession of an assembled pump, they will have the opportunity to make allegations of missing internal partsI am not saying that the will make allegations for sure, but I am not going to allow for the opportunity to do soThey can then inspect all the parts or have any other shop inspect or repair their pumpI want to also address the comments that they have made about having contacted other customers with similar problemsThis can be a very slanderous statement if proof of these customers are not producedI find it vary hard to believe that anyone has said any statements as they claim, as I have never had any issue even remotely similar to this in all my years of doing businessI really wish to resolve the complaint quickly, so that I may continue running my business