ASP Pool & Spa Co. of Glynn County

Company's response below:*** *** ** *** ***
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*** ***Our records show proper chemical adjustments each visit for the chemical readings. When the first heat exchanger
started leaking we let the customer know about some issues with installation. Which is the reason they had the original pool builder come out. We recommend replacing the heater instead of trying to repair they chose to repair. When the heater started leaking again we never saw the damage the customer used the pool builder to replace. If they thought there was issue with service we should have been notified at that time and I would have been glad to work towards a resolution. With the equipment being removed we have to go off our pool reports and they show the pool being treated correctly. On the weekends and weekdays calling our office number is preferred so we can track an keep up with phone calls. Anytime Cindy left a message she was always called back and the pool was serviced Marcus ASP

Company's response below:*** *** ** *** ***
*** *** *** *** *** ** *** **
*** *** *** ***
*** ***Our records show proper chemical adjustments each visit for the chemical readings. When the first heat exchanger
started leaking we let the customer know about some issues with installation. Which is the reason they had the original pool builder come out. We recommend replacing the heater instead of trying to repair they chose to repair. When the heater started leaking again we never saw the damage the customer used the pool builder to replace. If they thought there was issue with service we should have been notified at that time and I would have been glad to work towards a resolution. With the equipment being removed we have to go off our pool reports and they show the pool being treated correctly. On the weekends and weekdays calling our office number is preferred so we can track an keep up with phone calls. Anytime Cindy left a message she was always called back and the pool was serviced Marcus ASP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The chemicals were not being maintained at proper levels This was not only confirmed by the pool builder who took separate weekly samples, but also by the manufacturer of the heater who was provided photos of the inside of the failed heater and the chemical readings Of course, ASP is going to deny any wrong doing, they do not want to pay for any of the damages I made several attempts to negotiate some amicable resolution and they were unwilling to accept any responsibility or offer to cover ANY of the cost of the heater replacement Aside from the heater failure, the pool service was not acceptable and their responses when we had issues with rental guests complaining were not satisfactory.
Regards,
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The chemicals were not being maintained at proper levels This was not only confirmed by the pool builder who took separate weekly samples, but also by the manufacturer of the heater who was provided photos of the inside of the failed heater and the chemical readings Of course, ASP is going to deny any wrong doing, they do not want to pay for any of the damages I made several attempts to negotiate some amicable resolution and they were unwilling to accept any responsibility or offer to cover ANY of the cost of the heater replacement Aside from the heater failure, the pool service was not acceptable and their responses when we had issues with rental guests complaining were not satisfactory.
Regards,
*** ***