Aspeedynet.net

The gentleman who owns this company was very friendly and helpful when he answered the phone and made my initial appointmentHis tech seemed extremely well qualified and efficient during the install that I bookedI had a very good opinion of the company in the beginning
Unfortunately, there have been ongoing problems with the internet since it was installed, such as regular lag spikes, upload and download speeds that vary tremendously, just stopping altogether for up to a minute or so then "going" again, or quitting altogether for several minutes to several hours or perhaps a day or soThis is interspersed with unpredictable periods of time when the internet functions without problems
I have tried several times to ask for the tech to come back to the house to see if perhaps there is a problem with the equipment, but typically all I get is that they will call the PUD and open a ticketI am promised a call back and never get oneThere have been a couple of rare occasions that I have been promised a visit from the techHowever this is not with a set appointmentThe visit is when he will be in my neighborhood for another install, and it will be, for example "next Monday, or Tuesday, or Wednesday," and I'll be assured that the owner is putting it on the calendar "right now." I wait and he doesn't show upI call the office and the owner doesn't answer, nor does he return my callMost recently, I did in fact wait around my house over the past three days, Monday, Tuesday and WednesdayI called the owner twice on Wednesday, both times he did not call me backI reminded him on his answering machine of his promised arrangement to send the tech, and that I had been and still was waitingI was not paid the courtesy of a phone call
I feel like either they don't believe me that there is a problem, or that as a customer, I am an annoyanceI cannot understand a company not wanting their customer to have the good service that they pay forThis company certainly doesn't hesitate to take my payment automatically like clockwork from my debit card every month As for the possibility that I haven't convinced them that there is actually a problem with the internet, I would wonder how anyone could think someone would want to spend time calling their internet provider and making up stories?
Honestly, I have limited choices in internet providers where I live or I would certainly have changed by nowI am very tired of being treated so discourteously by this company and am actively looking for a different provider at this timeExtremely disappointed