Aspen Dental Of SW Pennsylvania PLLC

I did not accept Aspen Dental s resolution to this complaint because it was not the bank's fault, it was the Aspen Dental's employee who explained the agreement wrong to meAgain, I did not have my glasses and was having a hard time reading the agreement so she explained it to meShe did not explain what deferred interest meantI do remember her saying that I needed to pay off what I could or I would be charged interest after monthsMy interpretation of that was if I didn't pay it all off in months I would be charged a low interest rate on the balance of what I owedThat is what I thought deferred meantAspen Dental should be responsible for their employee's faults not the bankAs I said before, I trusted the employee to tell me what was on that agreement and when I came home I put the agreement in the file and didn't read it againThank You [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to thank MrH [redacted] for the generous token of apology Also I would like to be assured that the staff at Aspen Dental [redacted] , PA be trained by a professional, and be assured that they are ALL aware that their happy and content customers are who keep their doors openI am looking forward to our next visit to the clinic to see how things have changed Be assured, if we get the same treatment, or even witness the same, I will be in contact with your Bureau once again Regards, [redacted]

October 6, [redacted] ***RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms***:Thank you for sharing your concerns about the treatment you received and your request for a refundI am writing to you on behalf of the State College, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at State College, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the State College, PA Aspen Dental Office Manager, MeghanMeghan has advised me that she spoke with you today and that she is working with you to address your concerns so that you are comfortable in moving forward with treatmentIf at any point you wish to be refunded for treatment paid for, but not yet provided, please reach out to Meghan and she can assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc[redacted]

Thank you for sharing your concerns about your experienceI am writing in response to yourletter regarding your treatment at the P leasant Hills, PA Aspen Dental branded practice ownedand operated by DENTAL PCT certainly do apologize for any inconveniencehave received your complaint
filed with the Revdex.comhave performed an auditon your account, and it is currently reflecting a credit balance o f $This credit is anestimate based on claims still pending with your insuranceInformation was updated with yourdenial insurance, and the claims are currently being reprocessedAspen Dental is awaitingpayment from your dental insuranceUpon receipt o f final responses from your insurance carrierfor the open claims, any credit resulting from payment made by you will be refunded to youForyour review, I have enclosed your detailed account ledger.I appreciate you giving me the opportunity to respond to your inquiryA copy o f this letter has beenforwarded lo the Belter Business Bureau in response to your complaintam available for any furtherquestions at the below contact information.Sincerely,Janice M***Patient Satisfaction Specialist

February 10, 2017 Ms*** *** *** **
*** ** *** RE: Aspen Dental Account Number *** Revdex.com Complaint ID # *** Dear Ms***: Thank you for sharing your concerns about your payment
financing of the dental treatment you received. I am writing to you on behalf of the Hermitage, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at the Hermitage, PA Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Regional Manager, Sylvia T*** with whom you spoke to in January 2017. The *** *** Finance plan that you chose was the month interest deferred, which meant no interest if paid in full as agreed within months; however interest would accrue and be charged if not paid in full as indicated in the agreement. For your review, I am including copies of your signed documentation showing acknowledgement of the agreement. Aspen Dental was paid in full for your treatment by *** *** Finance. Please contact *** *** Finance to discuss/review the status of your account with them. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: *** *** ***
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April 25, 2016Mr*** *** *** *** *** ** ***RE: Aspen Dental Account Number ***Revdex.com ID # ***Dear Mr***:Thank you for sharing your concerns about your most recent visitI am writing to you on behalf of the ***, PA Aspen Dental branded
practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for your experience at the ***, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed, it along with your Aspen Dental accountI apologize for your experience and assure you that your comments have been referred to the Regional Manager for review, discussion and action with the ***PA Aspen Dental office personnel.As a token of my apology for your inconvenience, please accept the enclosed $MasterCard gift cardThis is not meant to be a solution to the problem, but merely my acknowledgement of your value as an Aspen Dental patient.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: *** *** ***Fax.: *** *** ***

October 4, 2016Ms*** *** *** *** *** *** ** ***RE: Aspen Dental Account Number*** Revdex.com ID # ***Dear Ms***:Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Indiana, PA Aspen Dental
branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC, I certainly do apologize for your experience at the Indiana, PA Aspen Dental office.I am in receipt o f your complaint filed with the Revdex.comI have reviewed it with the Aspen Dental Indiana, PA Office Manager TheresaYou received your dentures on December 31, Your next visit to the dental office was on September 01, The time frame for returning them for a refund has expired (days)The seven year warranty covers repair and replacement due to product and workmanship issuesYou recently spoke with Theresa and she offered to have you come in again to meet with the dentist and dental technician to determine if a new set needed to be made for youYou declined that offerI encourage you to return for treatmentIf necessary a new set of dentures will be provided to you at no costYou may reach Theresa at the dental office at *** *** *** *** **.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.*** *** *** ***
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September 2017*** ***
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*** ** ***RE: Aspen Dental Account Number ***Revdex.com ID Number *** ***Dear Mrs***:Thank you for sharing your concerns about your experienceT am writing in response to your letter regarding your treatment at the
MeadvillePA Aspen Dental branded practice owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLCI certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.comI have reviewed your account, and the Aspen Dental Regional Manager, Sylvia, has adjusted your balance to zero.Also, your husband's account is currently under reviewPlease contact the office manager, Chasity at ***, option for further informationFor your review, I have enclosed a copy of your detailed account ledger.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been foiwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Janice M***Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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April 18, 2017 Mrs*** *** *** ***
*** ** *** RE: Aspen Dental Account Number *** Revdex.com Case # *** Dear Mrs***: Thank you for sharing your concerns about the
non-receipt of your requested refundI am writing to you on behalf of the Johnstown, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at the Johnstown, PA Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. Per our conversation of today, Aspen Dental is stopping payment on the outstanding check that was mailed to you on April 03, 2017, that you have not received. A replacement check is being sent to you via UPS next day mail on Friday April 21, 2017. Delivery should be on Monday April 24, 2017. As we discussed, an adult over the age of must be present to sign for the delivery. I am very sorry for any inconvenience this matter has caused you I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would  like to thank Mr. H[redacted] for the generous token of apology.  Also I would like to be assured that the staff at Aspen Dental [redacted], PA be trained by a professional, and be assured that they are ALL aware that their happy and content customers are who keep their doors open. I am looking forward to our next visit to the clinic to see how things have changed.  Be assured, if we get the same treatment, or even witness the same, I will be in contact with your Bureau once again.
Regards,
[redacted]

[redacted]RE: Aspen Dental Account Number: [redacted] Revdex.com ID # [redacted]Dear [redacted]:Thank you for sharing your cone eras about the treatment you received. I am writing to you on behalf of the Johnstown, PA Aspen Dental branded practice,...

owned and operated by Aspen Dental of SW Pennsylvania PLLC. I certainly do apologize for your experience at the Johnstown, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. As a courtesy the $270 balance has been removed. Your account balance is now zero. I have attached a copy of your account ledger showing the adjustment and zero balance.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely.Kelly M[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

I did not accept Aspen Dental s resolution to this complaint because it was not the bank's fault, it was the Aspen Dental's employee who explained the agreement wrong to me. Again, I did not have my glasses and was having a hard time reading the agreement so she explained it to me. She did not explain what deferred interest meant. I do remember her saying that I needed to pay off what I could or I would be charged interest after 18 months. My interpretation of that was if I didn't pay it all off in 18 months I would be charged a low interest rate on the balance of what I owed. That is what I thought deferred meant. Aspen Dental should be responsible for their employee's faults not the bank. As I said before, I trusted the employee to tell me what was on that agreement and when I came home I put the agreement in the file and didn't read it again. Thank You. [redacted]

February 16, 2017   Ms. [redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com Complaint ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns...

about the billing of the treatment you received.  I am writing to you on behalf of the Pittsburgh, PA (Monroeville) Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC.  I certainly do apologize for your experience at the Pittsburgh, PA (Monroeville) Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Pittsburgh, PA (Monroeville) Aspen Dental Office Manager, Cindy.  On July 27, 2016 you agreed to treatment and chose to remit payment via [redacted] Financing in the amount of $1,655.00.  You subsequently decided to not go forward with treatment and on September 02, 2016, a refund of $1,525.00 was processed back to your [redacted] Finance account.  The difference of $130.00 was the cost of the Oral B Electric Brush that was provided to you.  Your Aspen Dental account reflects a zero balance due.  Any balance due to [redacted] as a result of the $130.00 charge must be resolved directly with [redacted].  For your review, enclosed please find copies of your signed Treatment Acceptance and Payment Arrangement form and your Aspen Dental account ledger showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 6, 2017[redacted]
[redacted]
[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com Complaint ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received and your request for a refund. I am writing to you on...

behalf of the State College, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at State College, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the State College, PA Aspen Dental Office Manager, Meghan. Meghan has advised me that she spoke with you today and that she is working with you to address your concerns so that you are comfortable in moving forward with treatment. If at any point you wish to be refunded for treatment paid for, but not yet provided, please reach out to Meghan and she can assist you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]
[redacted]
[redacted]

Here is my response to this complaint.____________________________________ November 27, 2017   [redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com ID #...

[redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Indiana, PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC.  I certainly do apologize for your experience at Indiana, PA Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Indiana, PA Aspen Dental Office Manager Theresa.  Theresa advised that she spoke with you on November 21, 2017, when you came in to have your fillings done and that you did not wish to move forward with additional treatment at that time.  She said you told her that you would discuss the matter with your wife and call back if you decided to proceed.  She said she also mentioned the option of you applying for financing to pay for any future treatment.  Specific identification is required and approval is based on the lender applied to.  I am enclosing with this letter copies of your Aspen Dental account ledger history showing all transactions to date.  I am also enclosing a copy of your signed treatment estimate for the services that you have received. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

Review: To whom it may concern:

I would like to bring your attention to an issue that both my husband & I were affected by at your [redacted], PA clinic. My husband has been a patient of this clinic for 1 year now,. When the business was in their previous location, there were never any issues with appointment times, scheduling, wait times. This last visit which was scheduled for 3:30 pm on Wednesday - 3/16/16 2 weeks prior to the appointment started off to be a very disappointing appointment to say the least. When we got the reminder call, the girl on the phone stated the date and then said 4:00 pm instead of 3:30 pm. We went directly from work to the clinic. When we walked in, there was no one at the main counter. There was a young woman sitting at a window with another patient. She turned around, looked at us, but never uttered a word to us. As in: "Please sign in, and have a seat, someone will be with you momentarily. Not one word was spoken by her. About 10-15 minutes later another young woman came out from the back, chewing food that she obviously didn't finish in the back. We were there about an hour by this time. The second woman sat down with her back to us and the first girl rolled over on her chair, and they both sat there whispering to one another, not once did either of them ask us anything. That lasted about 1/2 hour. In the mean time another woman came in, stood there, while the two behind the counter disappeared in to the back somewhere. The woman asked my husband & I if there was anyone working the desk. I replied: 'It depends on what you mean by working. If you mean sit, talk & giggle with your co-worker, you are correct. If you mean actually help a customer, well, you're out of luck!' The second girl apparently heard what I said and finally came over to the desk and asked her a question, told her to have a seat. About 10 minutes later the second woman said to my husband: 'Oh yeah, you have to fill this paper out and give it back to me when your done.' The first girl came out & told the second girl that she was to tell the woman that just walked in that when she called her house with her appointment reminder that she also told her there may be an hour or more wait. The woman said 'Oh [redacted]!! No one left me any such message and besides, how would you know you were going to be an hour behind two weeks in advance?!' By this time my husband was back in a room having his plate taken care of...so I thought. Right before my husband came out, the second girl brought a large pile of files over to the front desk, looked at me & slammed them down on the counter. Finally my husband came out from the back at 5:30 p,. 2 hours later, not to mention that he was in a worse mood than when he first went back. He said: 'If they weren't holding my teeth hostage, I would have gotten up & left!' There was some dentist that took his teeth, was gone for 15 minutes. Came back with them, turned around took them out of the room again & didn't return for another 20 minutes. We were so disgusted with the lack of professionalism and the lack of attention to customers, patients and families and also the lack of respect to people in general. If either my husband or myself need any type of dental work done in the future, you can rest assured that we will NOT be visiting any of your clinics again. The only thing we go there for is a 10 minute adjustment appointment that turned into a 2 1/2 hour joke of an appointment.Desired Settlement: I think you need to send your front desk receptionist to classes to see how being a professional receptionist is all about. They certainly do not have a clue. I also think it would be a great idea to actually get off your behinds, walk over to the person with a smile, and say: 'Good morning/afternoon/evening. My name is ___________, how can I help you today?' At least acknowledge the people, patients that come in the door as soon as they come up to the desk rather than let them stand there like statues as your employees stair back at them every few seconds like they are a bother. I have worked with the public for more years than I care to remember, and one thing in every case is: "The customer is always right." I think with a little acknowledgement and a kind word on how things are progressing from the 2 women behind the desk, the majority of people in the waiting area would not have been so angry. I know if that were the case, I would not be sitting here typing my complaint to you. Receptionist's need to place themselves in that patients shoes and see how they would like to be treated...my way, or theirs. Thank you for your time with this matter. I am hoping that my husbands next appointment there will be a fast, and easy one. If not, you will be hearing from me again, along with the Revdex.com & a few others.

Business

Response:

April 25, 2016Mr. [redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID # [redacted]Dear Mr. [redacted]:Thank you for sharing your concerns about your most recent visit. I am writing to you on behalf of the [redacted], PA Aspen Dental branded practice, owned and operated by ASPEN DENTAL OF SW PENNSYLVANIA PLLC. I certainly do apologize for your experience at the [redacted], PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed, it along with your Aspen Dental account. I apologize for your experience and assure you that your comments have been referred to the Regional Manager for review, discussion and action with the [redacted]. PA Aspen Dental office personnel.As a token of my apology for your inconvenience, please accept the enclosed $50.00 MasterCard gift card. This is not meant to be a solution to the problem, but merely my acknowledgement of your value as an Aspen Dental patient.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax.: [redacted]