Aspen Dental Owned and Operated By Lakireddy Dental LLC

Thank you for sharing your concerns about the billing for the treatment provided to your daughters I am writing to you on behalf of the Lancaster, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC I certainly do apologize for your experience at the Lancaster, OH Aspen Dental office I am in receipt of your complaint filed with the Revdex.com I have reviewed it along with your Aspen Dental account with the Lancaster, OH Aspen Dental Office Manager, Lindsey Lindsey has advised me that she is willing to work with you to resolve this issue and that she has attempted to contact you via phone to address your concerns Please reach out to Lindsey at the Lancaster, OH Aspen Dental office at ###-###-#### (option 2) and she will be happy to speak with you I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information Sincerely,

Dear Ms [redacted] Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Newark, OH Aspen Dental branded practice, owned and operated by LakireddyDental LLCI certainly do apologize for your experience at the Newark, OH Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it alongwith your Aspen Dental account with the Regional Manager [redacted] *** [redacted] advised me that herecently spoke with your and that you agreed to be seen by the dentist and lab technician to attemptto resolve the issues you are havingI see that you have an appointment are scheduled for May 10,Thank you for allowing the Aspen Dental clinical team another opportunity to satisfy you.If you have any additional concerns, please contact [redacted] directly and he will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H [redacted]

Mr [redacted] ,As a courtesy, a credit adjustmentof $has been applied to the balance resulting from the unpaid denture This was done even though no payment was received from your dental insurance carrier The remaining balance due is $1, That amount represents your unpaid payment portion of $and the $estimated insurance payment that was not received There will be no additional credit adjustments provided at this timeIf you wish to discuss this matter further and work towards a resolution, Please reach out to Lindsay as indicated in my prior responseThanks,Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-#### Ext ***Fax: ###-###-####E-Mail: rh***@aspendental.com

Dear Ms***
Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Newark, OH Aspen Dental branded practice, owned and operated by LakireddyDental LLCI certainly do apologize for your experience at the Newark, OH Aspen Dental
office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it alongwith your Aspen Dental account with the Regional Manager *** *** advised me that herecently spoke with your and that you agreed to be seen by the dentist and lab technician to attemptto resolve the issues you are havingI see that you have an appointment are scheduled for May 10,Thank you for allowing the Aspen Dental clinical team another opportunity to satisfy you.If you have any additional concerns, please contact *** directly and he will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact informationSincerely,Ron H*** ***

Thank you for sharing your concerns about the billing of the treatment you received I am writing to you on behalf of the Pickerington, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC I certainly do apologize for your experience at the Pickerington, OH Aspen
Dental office. I am in receipt of your complaint filed with the Revdex.com I have reviewed it along with your Aspen Dental account At present there is no credit balance due on your Aspen Dental account There is in fact, a balance showing due to Aspen Dental of $1, This balance is a result of nonpayment for claims filed in by your secondary dental insurance carrier *** Medical Resources Of all claims filed to UMR, Aspen Dental has received to date a total payment amount of $ The Aspen Dental Regional Manager, Neil G*** has attempted to reach you via the ###-###-#### contact number we have on file for you to discuss this matter Please reach out to Neil by calling the Pickerington, OH Aspen Dental office at ###-###-#### (option 2) and if he is not in, leave a message and he will call you back. I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: ###-###-####, Extension Fax: ###-###-#### E-mail: ***@aspendental.com

the fact that this has been going on and the amount of dissasfaction I have with this the money I paid should be given back to me so I can go elsewhere

Mr. [redacted],As a courtesy, a credit adjustmentof $495.00 has been applied to the balance resulting from the unpaid denture.  This was done even though no payment was received from your dental insurance carrier.  The remaining balance due is $1,279.00.  That amount represents your unpaid payment portion of $950.00 and the $329.00 estimated insurance payment that was not received.  There will be no additional credit adjustments provided at this time. If you wish to discuss this matter further and work towards a resolution, Please reach out to Lindsay as indicated in my prior response. Thanks,Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-#### Ext [redacted]Fax: ###-###-####E-Mail:  rh[redacted]@aspendental.com

Consumer contacted Revdex.com stating issue has been resolved to her satisfaction.

Thank you for sharing your concerns about the billing for the treatment provided to your daughters.  I am writing to you on behalf of the Lancaster, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  I certainly do apologize for your experience at the Lancaster,...

OH Aspen Dental office.  I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account with the Lancaster, OH Aspen Dental Office Manager, Lindsey.  Lindsey has advised me that she is willing to work with you to resolve this issue and that she has attempted to contact you via phone to address your concerns.  Please reach out to Lindsey at the Lancaster, OH Aspen Dental office at ###-###-#### (option 2)  and she will be happy to speak with you.    I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.  Sincerely,

Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Columbus, OH (Hilliard) Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  I certainly do apologize for your experience at the Columbus, OH (Hilliard Aspen...

Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  The $79.00 fee you were charged on October 28, 2016, was not for the x-rays.  It was for a problem focused exam.  That type of exam is not covered under the Aspen Dental “Free New Patient Exam and X-ray” promotion.  Given your dissatisfaction with the service you received, I have removed the charge and am refunding the $79.00 payment back to your Visa card account ending in # [redacted].  Please allow 3-5 days for receipt and posting. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.  Sincerely,  Ron  H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.  RE: Aspen Dental Account Number 6874674      Revdex.com Complaint ID # 11826811 Dear Ms. Underwood: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Columbus, OH (Hilliard) Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  I certainly do apologize for your experience at the Columbus, OH (Hilliard Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  The $79.00 fee you were charged on October 28, 2016, was not for the x-rays.  It was for a problem focused exam.  That type of exam is not covered under the Aspen Dental “Free New Patient Exam and X-ray” promotion.  Given your dissatisfaction with the service you received, I have removed the charge and am refunding the $79.00 payment back to your Visa card account ending in # 2403.  Please allow 3-5 days for receipt and posting. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.  Sincerely,  Ron  Hobbs Ron Hobbs Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329 Fax: (315) 295-2589 E-mail: [email protected]

Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.   I am writing to you on behalf of the Columbus, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  I certainly do apologize for your experience at Columbus,...

OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Columbus, OH Aspen Dental Regional Manager, Lindsay M[redacted].  Lindsay has advised me that she spoke with you regarding this matter in August 2017.  There are two issues affecting your ability to complete treatment.  The first is you have not remitted the full amount of your initially estimated patient portion.  According to your treatment estimate, you still owe $950.00.  Secondly, your dental insurance company did not remit the $329.00 estimated payment for the denture you currently have; therefore you also did not receive the $495.00 provider discount for that service as it was dependent on receipt of the denture payment.  Lindsay states that she has very recently reached out to you and left a message for you to call her to discuss possible resolutions to this situation.  Please respond to Lindsay as soon as possible and she will gladly speak with you further.   I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension [redacted]Fax: ###-###-#### E-mail: rh[redacted]@aspendental.com

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Thank you for sharing your concerns about your experience. I am writing in response to yourletter regarding your treatment at the Columbus, OH (Hilliard) Aspen Dental branded practiceowned and operated by Lakireddy Dental LLC. I certainly do apologize for any inconvenience.I have received your...

complaint filed with the Revdex.com. I have reviewed youraccount with the Aspen Dental Office Manager, Andrew. A refund in the amount of $1,325.10was issued to [redacted] on 11/22/17 for treatment not rendered. I have thoroughly reviewed youraccount, and found that your patient responsibility for completed treatment is $1,542.80. Foryour review, I have enclosed a copy of your account ledger.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has beenforwarded to the Revdex.com in response to your complaint. I am available for any furtherquestions at the below contact information.Sincerely,Janice McCarthy

Dear Ms. [redacted]Thank you for sharing your concerns about the treatment you received. I am writing to you onbehalf of the Newark, OH Aspen Dental branded practice, owned and operated by LakireddyDental LLC. I certainly do apologize for your experience at the Newark, OH Aspen Dental office.I am in...

receipt of your complaint filed with the Revdex.com. I have reviewed it alongwith your Aspen Dental account with the Regional Manager [redacted]. [redacted] advised me that herecently spoke with your and that you agreed to be seen by the dentist and lab technician to attemptto resolve the issues you are having. I see that you have an appointment are scheduled for May 10,2016. Thank you for allowing the Aspen Dental clinical team another opportunity to satisfy you.If you have any additional concerns, please contact [redacted] directly and he will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter hasbeen forwarded to the Revdex.com in response to your complaint. I am available forany further questions at the below contact information.Sincerely,Ron H[redacted]