Aspen Dental West St. Paul

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They told me
today, June 12, 2017, that the outstanding balance had been resolved and that they actually owed me moneyI was told the refund process would begin todayAs long as they follow through with the refund, this complaint has been resolved to my satisfaction.Thank you

We have resolved the balance on the patients accountWe have left a voicemail for the patient regarding her account

I am rejecting this response because: Aspen did not provide the services they advertisedThey advertised dentures at a certain cost, then made excuses for why those dentures were not availableTheir treatment of me was horribleThey shove dentures in your mouth without so much as a warning, and left junk on my face. I had to wait months before they finally got things right, even though I made clear with each visit how I wanted them cutThey even sent a check for $as a refund, only to immediately decide I wasn't even entitled to that So their "offer" to keep money I shouldn't have had to pay in the first place is not acceptable.I want a refund of at least half the total bill, since that would more accurately reflect the amount I believed I would pay based on their advertising

See Attached

Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you onbehalf of the West St Paul, MN Aspen Dental branded practice, owned and operated by DentalConsultants, LLC. I certainly do apologize for your experience at West St. Paul, MN Aspen...

Dentaloffice.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it andyour Aspen Dental account with the West St. Paul, MN Aspen Dental Office Manager Ericka. The$48.00 amount showing as a balance due has been removed from your account. Also, Erickaadvises me that she has attempted to contact you to discuss your concerns, but she has not receiveda return call. Please reach out to Ericka at the West St Paul, MN Aspen Dental office at (651) [redacted] (option 2) and she will be happy to get you in to see the dentist and to discuss any concernsthat you have with your treatment. There will be no refund for services rendered at this time.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter hasbeen forwarded to the Revdex.com in response to your complaint. I am available forany further questions at the below contact information.Sincerely,Ron [redacted]