Aspen Exteriors was not aware that the pole building roof has been leakingWe are making this repair a top priority and have been in contact with the customer to discuss the details of the project so that we can get the repair process movingMaterials have been ordered, and we will be in touch with the customer to schedule the repairs soonWhile we truly regret the delays this customer has experienced, we look forward to completing the work and leaving the customer fully satisfied
Aspen Exteriors Inc called for a final roof inspection 11/27/ H/o called us on 11/30/to say inspector wanted to meet Aspen rep with a ladder I called city and they scheduled for us to meet 12/5/ City called that morning to call inspection off as it had just snowed and to call back when snow is off the roof I spoke to inspector and he said we could brush snow off roof areas he wanted to look at but would like to have Aspen rep and h/o or h/o representative on site I spoke to Mr [redacted] on 12/12/to set up time we could brush snow off roof and he said he was leaving the country and to call and set up time with his son I left a message immediately with no call back Aspens warranty dept also tried to reach son numerous times with no call back Warranty reached Mr [redacted] 2/6/ over seas and he states he will be back in the States in 2-weeks and to call his son We left message again same day We have made numerous attempts to schedule with son with no return calls Aspen will continually try to reach son so we may bring this matter to a conclusion.Respectfully,Brian ***Aspen Exteriors Inc
We acknowledge receipt of Mr [redacted] ’s complaintWe have been in contact with the homeowner, as well as the city inspector, who has expressed that he needs to meet with usMr [redacted] notified us that he’d be out of the country & asked that we contact his sonOur office has since made several attempts to contact the younger Mr [redacted] , as we need to schedule a time for the city inspector to meet with a representative from Aspen Exteriors & a representative for Mr [redacted] Appropriate weather and a roof which is free of snow will be required in order for this meeting to take placeAs soon as this can be coordinated, Aspen is eager to make any corrections that are neededIn the mean time however, Mr [redacted] is still responsible for his outstanding balance, as outlined in his contract with Aspen Exteriors
Aspen Exteriors, Incfully intends to complete the work for this clientThe special-order siding materials have been ordered, and are expected to arrive within a few weeksScheduling for the siding will occur shortly thereafterWhen it comes to metal roofing, there are a very limited number of installers skilled in this sort of installationThe work needs to be performed in a professional manner, which sometimes requires that we wait for the availability of an installer who can guarantee such an installationThankfully, the metal roofing damage is only cosmetic in nature, and poses no immediate threat of leaking into the structureWith the short construction season here in the upper Midwest, this work will likely need to be put off until springMetal roofs become slippery and dangerous with even the slightest coating of dew or frost, so for this type of work, the season is even shorter than that for shingled roofingAspen Exteriors, Incis committed to ensuring a quality job is performed for every customer, even if that sometimes means a project must be delayed to ensure the results are of the highest quality
I am rejecting this response because: I disagree with Aspen Exteriors response about we didn’t answer their calls , the company officers just asked me and my sons to pay the final payment.we asked Mr [redacted] (company officer) to schedule an appointment requested by city inspector on 11/30/there was no snow the entire week but he declined,city lnspector came again on 01/16/and no body showed up.What I say,Aspen Exteriors needs to fix roof and install it perfectly, then they need to contact and schedule inspection with city inspector andnotify us of date and time of inspection, once roof passes inspection , I will release final payment to Aspen Exteriors .thank you
Aspen Exteriors Inchas responded to Mr [redacted] that we will agree to do a complete reroof and understand he acknowledges that all other items have been addressed and completed H/o will owe balance of $when reroof completed.Respectfully,Joseph [redacted] Aspen Exteriors Inc
Aspen Exteriors, Incis committed to providing our customers with a quality replacement of their storm damaged exterior components, which is why we provide our customers with a lifetime warranty on workmanshipWe will gladly provide an inspection of the roof installation to ensure that no errors were made during installationIt is common for shingles installed during the winter months to not lay flat until spring weather has set in and the warmth of the sun has had a chance to soften and seal the shinglesAgain, we provide a lifetime warranty to all customers on the workmanship, so there is nothing to worry aboutAs stated in our agreement, final payment is not subject to repairs, punch-list items, or warranty issuesOur billing department expects payment in full, at which time the customer will receive their lifetime warranty for the completed workAn inspection of the completed work will happen in the next days to verify that the installation was completed in accordance with local buildings codes and manufacturer's guidelines, but final payment is required before any warranty work will occur, if needed
Thank you for taking the time to respond and provide us with some photos illustrating your concernsAfter viewing your photos, I feel I better understand the basis of your complaintI think you may be accustomed to looking at traditional 3-tab shingles, as opposed to the laminated architectural shingles that Aspen has installed for youTraditional 3-tab shingles are designed to lay very flat on the roof, giving a very plain appearanceIn contrast, an architectural shingle is designed to simulate the look of a hand-split cedar shake roofEach shingle has several separate pieces laminated together, with different thicknesses, to provide a more dimensional appearance From the photos provided, I can tell you with certainty that the roof has been installed properlyAll of the bumps and shadows that you see when looking up at the roof are all part of the design and allure of this type of shingle Additionally, I did send our lead installer out to the property this week to inspect the roof for any installation errorsHe provided me with photos from various angles, including from atop the roofFrom his photos, it is clear that the rows of shingles are very straight, the shingles are, in fact, laying flat, and the shingles appear to have sealed down normallyI have attempted to upload some of these photos, but the Revdex.com site is not functioning properlyI can provide any or all of these photos upon request While we understand the confusion that led to this complaint, it is clear that there is nothing to repairSince no repair or waiting period is needed, Aspen expects payment in full immediately Thank you
Aspen Exteriors was not aware that the pole building roof has been leakingWe are making this repair a top priority and have been in contact with the customer to discuss the details of the project so that we can get the repair process movingMaterials have been ordered, and we will be in touch with the customer to schedule the repairs soonWhile we truly regret the delays this customer has experienced, we look forward to completing the work and leaving the customer fully satisfied
Aspen Exteriors Inc called for a final roof inspection 11/27/ H/o called us on 11/30/to say inspector wanted to meet Aspen rep with a ladder I called city and they scheduled for us to meet 12/5/ City called that morning to call inspection off as it had just snowed and to call back when snow is off the roof I spoke to inspector and he said we could brush snow off roof areas he wanted to look at but would like to have Aspen rep and h/o or h/o representative on site I spoke to Mr [redacted] on 12/12/to set up time we could brush snow off roof and he said he was leaving the country and to call and set up time with his son I left a message immediately with no call back Aspens warranty dept also tried to reach son numerous times with no call back Warranty reached Mr [redacted] 2/6/ over seas and he states he will be back in the States in 2-weeks and to call his son We left message again same day We have made numerous attempts to schedule with son with no return calls Aspen will continually try to reach son so we may bring this matter to a conclusion.Respectfully,Brian ***Aspen Exteriors Inc
We acknowledge receipt of Mr [redacted] ’s complaintWe have been in contact with the homeowner, as well as the city inspector, who has expressed that he needs to meet with usMr [redacted] notified us that he’d be out of the country & asked that we contact his sonOur office has since made several attempts to contact the younger Mr [redacted] , as we need to schedule a time for the city inspector to meet with a representative from Aspen Exteriors & a representative for Mr [redacted] Appropriate weather and a roof which is free of snow will be required in order for this meeting to take placeAs soon as this can be coordinated, Aspen is eager to make any corrections that are neededIn the mean time however, Mr [redacted] is still responsible for his outstanding balance, as outlined in his contract with Aspen Exteriors
Aspen Exteriors, Incfully intends to complete the work for this clientThe special-order siding materials have been ordered, and are expected to arrive within a few weeksScheduling for the siding will occur shortly thereafterWhen it comes to metal roofing, there are a very limited number of installers skilled in this sort of installationThe work needs to be performed in a professional manner, which sometimes requires that we wait for the availability of an installer who can guarantee such an installationThankfully, the metal roofing damage is only cosmetic in nature, and poses no immediate threat of leaking into the structureWith the short construction season here in the upper Midwest, this work will likely need to be put off until springMetal roofs become slippery and dangerous with even the slightest coating of dew or frost, so for this type of work, the season is even shorter than that for shingled roofingAspen Exteriors, Incis committed to ensuring a quality job is performed for every customer, even if that sometimes means a project must be delayed to ensure the results are of the highest quality
I am rejecting this response because: I disagree with Aspen Exteriors response about we didn’t answer their calls , the company officers just asked me and my sons to pay the final payment.we asked Mr [redacted] (company officer) to schedule an appointment requested by city inspector on 11/30/there was no snow the entire week but he declined,city lnspector came again on 01/16/and no body showed up.What I say,Aspen Exteriors needs to fix roof and install it perfectly, then they need to contact and schedule inspection with city inspector andnotify us of date and time of inspection, once roof passes inspection , I will release final payment to Aspen Exteriors .thank you
Aspen Exteriors Inchas responded to Mr [redacted] that we will agree to do a complete reroof and understand he acknowledges that all other items have been addressed and completed H/o will owe balance of $when reroof completed.Respectfully,Joseph [redacted] Aspen Exteriors Inc
Aspen Exteriors, Incis committed to providing our customers with a quality replacement of their storm damaged exterior components, which is why we provide our customers with a lifetime warranty on workmanshipWe will gladly provide an inspection of the roof installation to ensure that no errors were made during installationIt is common for shingles installed during the winter months to not lay flat until spring weather has set in and the warmth of the sun has had a chance to soften and seal the shinglesAgain, we provide a lifetime warranty to all customers on the workmanship, so there is nothing to worry aboutAs stated in our agreement, final payment is not subject to repairs, punch-list items, or warranty issuesOur billing department expects payment in full, at which time the customer will receive their lifetime warranty for the completed workAn inspection of the completed work will happen in the next days to verify that the installation was completed in accordance with local buildings codes and manufacturer's guidelines, but final payment is required before any warranty work will occur, if needed
Thank you for taking the time to respond and provide us with some photos illustrating your concernsAfter viewing your photos, I feel I better understand the basis of your complaintI think you may be accustomed to looking at traditional 3-tab shingles, as opposed to the laminated architectural shingles that Aspen has installed for youTraditional 3-tab shingles are designed to lay very flat on the roof, giving a very plain appearanceIn contrast, an architectural shingle is designed to simulate the look of a hand-split cedar shake roofEach shingle has several separate pieces laminated together, with different thicknesses, to provide a more dimensional appearance From the photos provided, I can tell you with certainty that the roof has been installed properlyAll of the bumps and shadows that you see when looking up at the roof are all part of the design and allure of this type of shingle Additionally, I did send our lead installer out to the property this week to inspect the roof for any installation errorsHe provided me with photos from various angles, including from atop the roofFrom his photos, it is clear that the rows of shingles are very straight, the shingles are, in fact, laying flat, and the shingles appear to have sealed down normallyI have attempted to upload some of these photos, but the Revdex.com site is not functioning properlyI can provide any or all of these photos upon request While we understand the confusion that led to this complaint, it is clear that there is nothing to repairSince no repair or waiting period is needed, Aspen expects payment in full immediately Thank you