I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The customer wanted to research a couple of locations that he wanted to install a fireplace in his basement. We went over 2 locations that the fireplace could be installed while I was at the house. We reviewed a set of original blue prints from the builder of the house and settled...
on a location near the corner of an outside screened area. The chimney could be run through two closets and then the attic of the house. The customer was told he needed to pick out a fireplace model before a quote can be generated. I will gladly provide a quote, but the customer needs to return to the store to pick out what fireplace he wants to use
it does not resolve the issue stated in my complaint. See original complaint text
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
This complaint with the customer has been resolved We refunded his money and removed the product from his home
A check for $80.63 was mailed 10/19/15.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The customer wanted to research a couple of locations that he wanted to install a fireplace in his basement. We went over 2 locations that the fireplace could be installed while I was at the house. We reviewed a set of original blue prints from the builder of the house and settled...
on a location near the corner of an outside screened area. The chimney could be run through two closets and then the attic of the house. The customer was told he needed to pick out a fireplace model before a quote can be generated. I will gladly provide a quote, but the customer needs to return to the store to pick out what fireplace he wants to use