---------- Forwarded message ----------From: # [redacted] Date: Mon, Apr 14, at 11:AMSubject: Re: TestTo: [redacted] < [redacted] >Hello [redacted] After looking over the case I found out the following; At the time of sale we offered the PHFA route and took a credit application for [redacted] , which she signed Our office put though the [redacted] application as a back up, this was turned down, but was accepted by another vendor Our other vendor offered us interest free options which we relayed to the customer Our aim was to give the customer finance options for her to choose fromI feel there was a communication problem with the salesman and her, who has since apologized directly We did all communications with the customer the last weeks in February If you need any other info please let me know Regards [redacted] ceo
--------- Forwarded message ----------From: Daniel A [redacted] < [redacted] @aspenwindows.com>Date: Wed, Dec 9, 2015 at 11:29 AMSubject: Aspen Home Improvement / [redacted] / Case [redacted] To: [redacted] @mybbb.orgHello [redacted] ,My apologies for not getting back in touch with you yesterday like I said I would.I have tried calling the customer over the past two days and have had no response.On 10/2/2015, the customer signed a Contract and a Notice of Cancellation with Aspen Home Improvements for some new windows. These are two separate forms, copies both of which were left with the homeowner the day she signed.The Notice of Cancellation gives the client 3 business days to cancel. The customer tried to cancel after this time frame had passed.We would prefer to continue and finish this Project, but the customer is not cooperating with us and will not allow us on the premises.We have time and material already vested into this Project, more than the down payment of $678.00. If the customer still chooses to not allow us to finish our side of the Contract, we will need to hand the Project over to our Legal Dept. This is our standard practice.Thank you,Daniel A [redacted] Daniel A [redacted] Aspen Home Improvements [redacted] @aspenwindows.comO - ###-###-####M - ###-###-####
Att, ***It was not Aspen home improvement calling as we don't have a call center as such.I must assume it was one of the marketing companies we contract to and must apologize for any inconvenience causedWe will talk to them and make sure you are not only taken off there calling lists but make sure you are not called again.Sorry for the inconvenienceDACEOAspen
---------- Forwarded message ----------From: # [redacted] Date: Mon, Apr 14, at 11:AMSubject: Re: TestTo: [redacted] < [redacted] >Hello [redacted] After looking over the case I found out the following; At the time of sale we offered the PHFA route and took a credit application for [redacted] , which she signed Our office put though the [redacted] application as a back up, this was turned down, but was accepted by another vendor Our other vendor offered us interest free options which we relayed to the customer Our aim was to give the customer finance options for her to choose fromI feel there was a communication problem with the salesman and her, who has since apologized directly We did all communications with the customer the last weeks in February If you need any other info please let me know Regards [redacted] ceo
--------- Forwarded message ----------From: Daniel A [redacted] < [redacted] @aspenwindows.com>Date: Wed, Dec 9, 2015 at 11:29 AMSubject: Aspen Home Improvement / [redacted] / Case [redacted] To: [redacted] @mybbb.orgHello [redacted] ,My apologies for not getting back in touch with you yesterday like I said I would.I have tried calling the customer over the past two days and have had no response.On 10/2/2015, the customer signed a Contract and a Notice of Cancellation with Aspen Home Improvements for some new windows. These are two separate forms, copies both of which were left with the homeowner the day she signed.The Notice of Cancellation gives the client 3 business days to cancel. The customer tried to cancel after this time frame had passed.We would prefer to continue and finish this Project, but the customer is not cooperating with us and will not allow us on the premises.We have time and material already vested into this Project, more than the down payment of $678.00. If the customer still chooses to not allow us to finish our side of the Contract, we will need to hand the Project over to our Legal Dept. This is our standard practice.Thank you,Daniel A [redacted] Daniel A [redacted] Aspen Home Improvements [redacted] @aspenwindows.comO - ###-###-####M - ###-###-####
Att, ***It was not Aspen home improvement calling as we don't have a call center as such.I must assume it was one of the marketing companies we contract to and must apologize for any inconvenience causedWe will talk to them and make sure you are not only taken off there calling lists but make sure you are not called again.Sorry for the inconvenienceDACEOAspen