Aspen Laser Systems LLC

This doctor purchased an Aspen Laser System directly from a Distributor and not from Aspen Laser Company directly.The Company made numerous requests to this Distributor to clarify the change from the 7mm handpeice cable / foot control switch to a "surgical kit"; as this doctor is a Chiropractor, and surgery is not listed under the Scope of Practice of Chiropractors in the State of ***We have never been informed how and why this doctor will use a surgical kit, as we are responsible for safe and proper use of all products sold from our companyThe 7mm handpiece cable / footswitch actually costs more than a surgical kitIt apears there is a misunderstanding with this doctor what a surgical kit is composed of and what it can do for surgical proceduresOur Company still needs to know how a Chiropractor will use a surgical kit with our diode laser in a chiropractic practice (procedure)and who will be using the surgical kitThe Company is committed to standing behind it's products 100%

This doctor purchased an Aspen Laser System directly from a Distributor and not from Aspen Laser Company directly.The Company made numerous requests to this Distributor to clarify the change from the 7mm handpeice cable / foot control switch to a "surgical kit"; as this doctor is a Chiropractor, and...

surgery is not listed under the Scope of Practice of Chiropractors in the State of [redacted]. We have never been informed how and why this doctor will use a surgical kit, as we are responsible for safe and proper use of all products sold from our company. The 7mm handpiece cable / footswitch actually costs more than a surgical kit. It apears there is a misunderstanding with this doctor what a surgical kit is composed of and what it can do for surgical procedures. Our Company still needs to know how a Chiropractor will use a surgical kit with our diode laser in a chiropractic practice (procedure)and who will be using the surgical kit. The Company is committed to standing behind it's products 100%.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]