Aspen Media Inc

Thank You for your recent inquiryWe have done a service complaint with the publisher for Mr ***s order for ***In the meantime we've gone ahead and issued a full refund of (check # ***
Thank You
Aspen
Media

HELLO, THANK YOU FOR YOUR RECENT INQUIRY. WE RECEIVED PAYMENT FROM MS [redacted] ON FEB 2ND 2015 AND HER ORDER WAS PROCESSED THAT WEEK. UPON CHECKING WITH THE PUBLISHER ON THE STATUS OF THE ORDER WE WERE INFORMED THAT AN ERROR HAD OCCURRED WHEN ENTERED SO WE ARE SENDING A FULL REFUND IN THE AMOUNT OF...

49.00. THE CHECK NUMBER IS [redacted] AND SHE SHOULD RECEIVE IT WITHIN A WEEK.WE APOLOGIZE FOR ANY INCONVENIENCE.  THANK YOUASPEN MEDIA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My only other suggestion is that the company improve its online presence. I would have liked to have resolved the matter directly with the company; however, I could not find a working phone number for it online. That being said, thank you for your effort in resolving this matter.
Regards,
[redacted]

Hello,We received Ms [redacted] payment on 01/22/15 for a 3 year subscription to [redacted] magazine. Her order was downloaded that same week. Since the magazine is only published 6 times a year it does take a little longer than a magazine that is published monthly. These can take 8 to 12...

weeks to start. We have tried contacting Ms [redacted] but we've been told she is not available or not home. We have cancelled the order and issued a refund by check for the amount she paid. We apologize for any inconvenience. Thank YouAspen Media

HELLO, THANK YOU FOR YOUR RECENT INQUIRY. WE RECEIVED PAYMENT FROM MS [redacted] ON FEB 2ND 2015 AND HER ORDER WAS PROCESSED THAT WEEK. UPON CHECKING WITH THE PUBLISHER ON THE STATUS OF THE ORDER WE WERE INFORMED THAT AN ERROR HAD OCCURRED WHEN ENTERED SO WE ARE SENDING A FULL REFUND IN THE AMOUNT OF...

49.00. THE CHECK NUMBER IS [redacted] AND SHE SHOULD RECEIVE IT WITHIN A WEEK.WE APOLOGIZE FOR ANY INCONVENIENCE.  THANK YOUASPEN MEDIA

Hello,We received Ms [redacted] payment on 01/22/15 for a 3 year subscription to [redacted] magazine. Her order was downloaded that same week. Since the magazine is only published 6 times a year it does take a little longer than a magazine that is published monthly. These can take 8 to 12...

weeks to start. We have tried contacting Ms [redacted] but we've been told she is not available or not home. We have cancelled the order and issued a refund by check for the amount she paid. We apologize for any inconvenience. Thank YouAspen Media

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank You for your recent inquiry.
We have done a service complaint with the publisher for Mr [redacted]s order for [redacted]. In the meantime we've gone ahead and issued a full refund of 49.68
(check # [redacted]
 
Thank You
Aspen...

Media

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My only other suggestion is that the company improve its online presence. I would have liked to have resolved the matter directly with the company; however, I could not find a working phone number for it online. That being said, thank you for your effort in resolving this matter.

Regards,