Aspen National Collections

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,Upon receipt of Ms [redacted] 's rebuttal we took the invoice she provided us and sent it to our client Ms [redacted] is correct The balance our client placed with our agency was incorrect Our client reviewed the invoice and their records and determined the amount owed to them was only $ [redacted] cancelled the account with our agency Ms [redacted] will need to contact our client in order to resolve the remaining balance of $since the account is no longer in our agency Our client apologizes for the inconvenience and they are appreciative that Ms [redacted] sent over the invoice which allowed us to clear up this issue.Regards, [redacted] Aspen National Collections

June 11, RevDex.com Pennsylvania NE Ste Albuquerque, NM 87110- Ref: [redacted] – Complaint ID # [redacted] To Whom It May Concern, We received a copy of the complaint your organization received from [redacted] I have reviewed the complaint and her file Our client placed her account with our agency on 4-8-in the amount of $ Our agency received an email from Ms [redacted] on 5-20- Ms [redacted] told us she had been making payments to our client and that she only owed $ We contacted our client to determine if payments had been made directly to them Our client informed us that they had received two payments from Ms [redacted] They received a payment in the amount of $and another in the amount of $for a total amount of $After posting the two payments Ms [redacted] has a remaining balance of $in collections Aspen National does charge interest on the outstanding balance The current amount of interest on the account is cents Our agency will waive the interest on the account if Ms [redacted] will pay the principal amount she currently owes of $ We are not sure how Ms [redacted] arrived at the $amount she states she owes If she can provide us with a copy of the $payment, which is the difference in our client’s records, we will research the issue with our client and get the adjustment made If she is unable to provide this information then we ask that she please pay the remaining balance of $ Our agency will waive the cents in interest and her account will be considered paid in full once that amount is paid If the Revdex.com has any additional questions or issues regarding the complaint please do not hesitate to contact me Regards, [redacted] Vice President

November
18,...

2014                                      ...⇄
RevDex.com


2625 Pennsylvania NE Ste
2050




Albuquerque, NM 87110-3658


 
 Ref:  [redacted] – Complaint ID #[redacted]
 To
Whom It May Concern,
We
received a copy of the complaint your organization received from [redacted].  I have reviewed the complaint and her
file.  Our agency has been in contact
with Ms. [redacted] on 2 separate occasions since her account was placed with our
agency on September 9th of this year.  The first time we spoke with her in September
she told us she could not pay for 6 or 7 months until her taxes were
returned.  We informed her that would be
fine as long as payments were made in the interim until she could pay off the balance
in the spring.  She asked us to send her
a balance confirmation letter which we did send.  We attempted to follow up with her regarding
the payments numerous times but we were unable to reach her.  We finally spoke with her again on November
11th.  She informed our
collector that she could not make any payments. 
The individual she spoke with did not agree on how she was not
addressing the past due debt. We reviewed the call and the communication
between Ms. [redacted] and our collector did not go well, but we do not agree that
she was harassed or degraded.  That being
said we do not take any complaints about our employees lightly.  The individual involved has been pulled aside
and reviewed the call in question.  The
incident has been placed in his file and he has been counseled on how to
address similar calls and situations in the future. 
In
the meantime we would still like to work with Ms. [redacted] to get this issue
resolved.  We will attempt to work with
her to put her on some sort of payments that she can afford.  She stated that she is employed and that she
is working 40 hours per week so she does have income.  The account is unable to be transferred to
another company as she requested. 
However, the individual that she spoke with will be restricted and will
not have the ability to ever work this account again.  Please ask Ms. [redacted] to contact the
Collection Manager, ** [redacted].  He can be
reached at [redacted].  He is aware
of the complaint and the issues surrounding it and he will do everything within
his power to help her get this account resolved. 
If
the Revdex.com has any additional questions or issues regarding the
complaint please do not hesitate to contact me. 
Regards, 
[redacted]. [redacted]
[redacted]. [redacted]Vice
President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

...

                                        ...⇄ June
11, 2015                                      ...⇄
RevDex.com


2625 Pennsylvania NE Ste
2050




Albuquerque, NM 87110-3658
 
Ref:  [redacted] – Complaint ID #[redacted]
 
To
Whom It May Concern,
We
received a copy of the complaint your organization received from [redacted]
[redacted].  I have reviewed the complaint
and her file.  Our client placed her
account with our agency on 4-8-15 in the amount of $50.00.  Our agency received an email from Ms. [redacted] on
5-20-15.  Ms. [redacted] told us she had been
making payments to our client and that she only owed $10.00.  We contacted our client to determine if
payments had been made directly to them. 
Our client informed us that they had received two payments from Ms.
[redacted].  They received a payment in the
amount of $20.00 and another in the amount of $18.08 for a total amount of
$38.08. After posting the two payments Ms. [redacted] has a remaining balance of
$11.92 in collections.  Aspen National
does charge interest on the outstanding balance.  The current amount of interest on the account
is 38 cents.  Our agency will waive the
interest on the account if Ms. [redacted] will pay the principal amount she
currently owes of $11.92.  
We
are not sure how Ms. [redacted] arrived at the $10.00 amount she states she
owes.  If she can provide us with a copy
of the $1.92 payment, which is the difference in our client’s records, we will
research the issue with our client and get the adjustment made.  If she is unable to provide this information
then we ask that she please pay the remaining balance of $11.92.  Our agency will waive the 38 cents in
interest and her account will be considered paid in full once that amount is
paid.
If
the Revdex.com has any additional questions or issues regarding the
complaint please do not hesitate to contact me. 
Regards, 
[redacted]Vice
President

Complaint: [redacted]
I am rejecting this response because:
I owed the [redacted] doctor 75.00. I paid 26.92 on 2/19/2015, leaving 48.08 balance.Then on 4/21/2015 I paid 20.00 leaving 28.08 balance.on 5/20/2015 I paid 18.08 leaving 10.00 balance.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To whom it may concern,Upon receipt of Ms. [redacted]'s rebuttal we took the invoice she provided us and sent it to our client.  Ms. [redacted] is correct.  The balance our client placed with our agency was incorrect.  Our client reviewed the invoice and their records and determined the amount owed to them was only $8.82.  [redacted] cancelled the account with our agency.  Ms. [redacted] will need to contact our client in order to resolve the remaining balance of $8.82 since the account is no longer in our agency.  Our client apologizes for the inconvenience and they are appreciative that Ms. [redacted] sent over the invoice which allowed us to clear up this issue.Regards,[redacted]Aspen National Collections