Aspen NW Property Management

Complaint: [redacted] I am rejecting this response because: This is just an attempt to get me to remove my Revdex.com complaint, which will not be happening I have enough e-mails from them detailing their confirmation of my complaints, as well as their own assurance that the previous tenants security deposit as well as my own $would be deposited into my personal account over the past several weeks Not a single cent of this has been depositedInstead, they sent me an email as well as a letter in the mail that my account was closedThey thought they could get away with this, but are now upset because I have exposed them I would happy to go to court, to get my money back, charge them with fraud, and also charge them for my time and expenses It will also expose the deplorable conditions in which they left my home My realtor has already taken numerous photos of my home and the complete lack of repairsAfter reading all of the Revdex.com complaints, this company has a history of cheating both the homeowners and the renters, They have essentially no response to my complaint because they know what they did is wrong and against the law Sincerely, [redacted] ***

We at Aspen NW informed the client, to clean the home and to start getting it ready to rent we would need funds on account to proceed,The owner sent us about $to get started on cleaning out the home and the like,She was working closely with Our front desk personnel in picking out carpet and paint, in the mean time we had the home cleaned out of all abandoned furniture and debris.The owner is now demanding that we refund money that she clearly was aware ofAfter the work was done and paid for the owner decided that the return on the home would not be worth continuing and we were instructed to stop process.We have returned the balance as requested to the Owner.Thank you

Please refer to the letter written by our attorney, It addresses the issues at hand.The one question that was stated by the Revdex.com rep was how to contact the prior company that held the security deposit= they are no longer in business

Complaint: [redacted] I am rejecting this response because: It says nothing They said this six months agoFour months ago they said, after consulting with their attorney, they would deposit the renters cleaning deposit into my account, since I'm the one that had to pay for the cleaning and repairs, but they never did After ignoring this for a couple more months they counter with another stall This is what they do, this is their business model Sincerely, [redacted]

Logged into Revdex.com with case # to make a formal replyStates There is nothing for you to do on this complaint right now So I will answer each question as best I can In order If the home was so bad that the tenant had to move to avoid Illness, injury or death, this did not occur overnight and if this was true he was willingly placing his family in harms wayHis lease was up and could have moved at any time to protect his family's well being$10,in repair to the home done by tenant, this is capital improvement to the home which Im sure the owner is great-full for, as stated above If it was that bad then you should have moved sooner Not enough information to comment Please produce copies Rent money is not designated for doing repair to the home as the tenant sees fit, again you were on a month to month and could have moved at any time freely Not enough information to comment Again you were on a month to month and could have moved at any time freely Due to actions of the tenant it was best to have documentation, not just a verbalThis is just his opinionIf a payment was lost he could stop pay and redo with little effortNot enough information to comment " forced us to live in horrific conditions during lease," No one forced him to do anything ,, again if this was true he was willingly placing his family in harms wayHis lease was up and could have moved at any time to protect his family's well beingHis Opinion In Process Eric HS [redacted] Aspen NW General Manager 253-584- On Wed, May 23, at 2:PM, [redacted] *** < [redacted] > wrote: Good afternoon Eric, Here is a detailed list of the issues that need to be addressed by Friday: CID # [redacted] : After being forced to move out last month to avoid illness, injury or death, Aspen NW Property Management has now sent us a fake "Security Deposit Statement" containing a list of items that they are trying to charge me for, while also listing a previous roommate who moved out years agoYes you read that correctly, charge us forI have over $10,in receipts, for repairs we were forced to make on the homeWe remodeled the bathroom entirely, and paid for the fence currently sitting on the propertyThe water heater was replaced right away, but then contact literally stoppedTo-date, [redacted] nor any individual from 1ST Option or Aspen has ever set foot in this home for an inspectionEight (8) years in totalAfter creating numerous repairs orders, emails and even calling Aspen directly, on June 16, 2017, we were forced to call Aspen againWe mentioned our many year's old repairs requests made both through email and Aspen's Tenant Portal, at which time Mark M [redacted] stated: "what repair requests"This is something we've grown accustomed to over the years with AspenI walked Mark through the open repairs orders stemming back to 07/15/(order #1532-1)He seemed to laugh it off stating "isn't that the guy who wouldn't help you remove the bush"The level of unprofessionalism and incompetence that Aspen displays is unfathomable, to say the least, but that is another story entirelyMark has since removed said repair order from the Maintenance area of our portal, replacing its date with the day of this latest phone call, but all has been documented prior and is available upon request, as is any and all communication with Aspen employeesAspen has been informed of each and every issue with this home as it happened, via email or repair orderAll documentedIt is for this reason I began visiting Aspen personally, at which time I requested to speak to Eric S***, who would not make eye contact nor give an update on the certified letter that was apparently sent out to ***, until I became adamantThen they sent out Lyle C [redacted] who stated I could contact him by email for follow upNeither Eric S [redacted] nor Lyle C [redacted] have ever responded to any of my numerous emails or phone callsWe were also told both by Lyle C [redacted] and Mark M [redacted] that we could not use our rent money to make the repairsIn this entire time the most anyone has ever done for us is send two contractors to bid on the roof and rodent infestationI personally spoke to both contractors as they work, and am aware of their findingsPest control stated they would not even go near the home until it was safe enough toIt should be noted that in the last email we received from Aspen on 7.18.17, Mark M [redacted] states "Aspen NW is not doing any lease renewal until all repairs that need to be done to make the home habitable are completedWe will not engage further in regards to this." Openly admitting the home is not habitable, yet continuing to accept our money each monthMark then implies I should not come to their office anymore, and reminds me of how lucky we are to be living in an uninhabitable home for the amount we payIn true Aspen fashion, too guilty to speak to me directly, Denise B [redacted] sends a text to my phone on July 18th stating the owner has scheduled repair bids for the week of July 18thNo one ever came, as usualThis is not all we've been through with themThey have "lost" our money order (rent), then tried to charge us a late feeThey have hung up on us when we called about the repairs, lost money order and late feeThey drove by the home many times, just watching it deteriorate with us insideThey forced us to pay for trees falling on the next door neighbor's fenceThey told us we could not take the money we spent on repairs, out of the monthly rent costsEtcThey have NEVER told me about the prior management company not turning over my deposit I have instructed you to show some proof of that, but you cannot, so you hand-off to your AttorneyAlthough it was they who managed the property, ignored years’ worth of repair orders, forced us to live in horrific conditions during lease, hung up on us when we confronted them, never responded to emails or phone calls, "lost" our rent once, did not provide us with a carbon monoxide detector (WashRevCode Ann§ 19.27.530), asked me to stop coming to their office, threatened me with a rent increase were I not to stop contacting them, and who just last month sent me a Security Deposit Statement telling me to pay them money; they are now claiming it's all the owner's faultHow could a business still be billing for damages if they claim to have no connection to the owner? Are you ever going to (even privately) provide proof that you have even one time notified me of the deposit not being turned over? Respectfully, [redacted]

Subject: Complaint ID [redacted] Hello,Thank you for allowing me to submit a complaint just moments agoIn addition to the following links:1) [redacted] 2) [redacted] I would also like to give you some images, just so you can see what we were up againstThey are attached to this email.Also here is a copy of one of many letters, emails and phone calls made to Aspen over the yearsI will leave it in it's original stateJuly 24, [redacted] Aspen NW Real Estate & Property Management Group, LLC (Eric S***, Lyle C***, John E [redacted] , Denise B [redacted] , Mark M [redacted] ) Re: Ongoing Request for repairs at [redacted] *** [redacted] / Aspen:On July 21, 2009, we entered into a lease for the home at [redacted] ***Due to the questionable condition of the property 1ST Option informed us that [redacted] (Owner) was willing to be proactive in making repairs (a stipulation of ours), starting with the water heaterThe water heater was replaced right away, but then contact literally stoppedTo-date, [redacted] nor any individual from 1ST Option or Aspen has ever set foot in this home for an inspectionEight (8) years in total.Under 10.) TENANT OBLIGATIONS, the original lease states the tenant shall: Promptly notify landlord of all items needing maintenanceNot only have we done so, we have gone above and beyond what is considered the norm--in keeping all parties informed about the deteriorating condition of the homeGoing as far as hand-delivering a full repairs request to [redacted] 's front door in June of 2017.After creating numerous repairs orders, emails and even calling Aspen directly, on June 16, 2017, we were forced to call Aspen againWe mentioned our many year's old repairs requests made both through email and Aspen's Tenant Portal, at which time Mark M [redacted] stated: "what repair requests"This is something we've grown accustomed to over the years with AspenI walked Mark through the open repairs orders stemming back to 07/15/(order # [redacted] )He seemed to laugh it off stating "isn't that the guy who wouldn't help you remove the bush"The level of unprofessionalism and incompetence that Aspen displays is unfathomable, to say the least, but that is another story entirelyMark has since removed said repair order from the Maintenance area of our portal, replacing its date with the day of this latest phone call, but all has been documented prior and is available upon request, as is any and all communication with Aspen employeesAspen has been informed of each and every issue with this home as it happened, via email or repair orderAll documented.As many are aware, a tenant quickly becomes part of the "Aspen ruse" if they do not perform due diligence, which is draining but necessaryIt is for this reason I began visiting Aspen personally, at which time I requested to speak to Eric S***, who would not make eye contact nor give an update on the certified letter that was apparently sent out to ***, until I became adamantThen they sent out Lyle C [redacted] who stated I could contact him by email for follow upNeither Eric S [redacted] nor Lyle C [redacted] have ever responded to any of my numerous emails or phone callsWe were also told both by Lyle C [redacted] and Mark M [redacted] that we could not use our rent money to make the repairs.We still have the same possums, raccoons, birds and rats coming in our home from the soffits and shredded heater ductingWe have to use the fireplace for heat because the heater ducts have been all chewed throughThere are holes in the roof (again)The water pipes from the kitchen that go to the city, have rotted away causing flooding and water damage both in the home, under the home, and in the backyardAlmost every wall has black mold trying to fight its way throughThe smell of sewage fills the air, and there are electrical wires sitting in puddles of water due to the lake that forms in our driveway each time it rainsThis is a small portion of what we've been waiting to have repaired, but just to survive have had to sometimes repair things ourselvesTens of thousands of dollars; all documentation and receipts available upon request.For years we have been ignored, lied to and deceivedWe wanted very badly to remain in this neighborhood and were assured that repairs would be madeIn this entire time the most anyone has ever done for us is send two contractors to bid on the roof and rodent infestationI personally spoke to both contractors as they work, and am aware of their findingsPest control stated they would not even go near the home until it was safe enough to.Not even safe enough for a pest control person to enter, but safe enough for people to live in for years.It should be noted that in the last email we received from Aspen on 7.18.17, Mark M [redacted] states "Aspen NW is not doing any lease renewal until all repairs that need to be done to make the home habitable are completedWe will not engage further in regards to this." Openly admitting the home is not habitable, yet continuing to accept our money each monthMark then implies I should not come to their office anymore, and reminds me of how lucky we are to be living in an uninhabitable home for the amount we payThis is obviously a threat to raise rent if we do not remain quiet.In true Aspen fashion, too guilty to speak to me directly, Denise B [redacted] sends a text to my phone on July 18th stating the owner has scheduled repair bids for the week of July 18thNo one ever came, as usualI should note that I have never given permission to Aspen to communicate via text.At this point, I would request that repairs be made by October 01, If you do not make these repairs within the time requested, I will be forced to act accordinglyThe neighbors have complained and threatened to call code-enforcementChiQuata E***, Coordinator for the City of Tacoma Office of Equity and Human Rights has been for some time following our circumstances, and has instructed me to ask you to remedy the issues in accordance with the RLTA, and remind you that any type of threats, adverse actions and retaliation is illegal under the RLTA RCW Very sincerely,*Removed*This is not all we've been through with themThey have "lost" our money order (rent), then tried to charge us a late feeThey have hung up on us when we called about the repairs, lost money order and late feeThey drove by the home many times, just watching it deteriorate with us insideThey forced us to pay for trees falling on the next door neighbor's fenceThey told us we could not take the money we spent on repairs, out of the monthly rent costsEtc.Now all in the last couple weeks, Aspen is in a mad frenzy trying to fix as much of this as possible in the homeThey know their time in our community is drawing to an end I assume, but in the meantime can you please rectify this deposit situationwe'd like to receive the deposit ($750.00) in full, ASAPIf we do not, we will move forward with filing a law suit.Thank youAlso, be mindful when speaking to themThey are as slick weaselly as can be and have this down to a scienceThey will first have Mark (office) give you a spiel about how they can't jump when all tenants want them toothen they'll connect you to Denise who'll try her best to sweet talk you into forgetting anything ever happenedThen Eric, Lyle and so on....Other bits that might interest you:https://www.yelp.com/biz/aspen-nw-property-management-lakewoodhttps://www.ye...⇄

*** Please See Attached Documents ***
Re: Request for Release of FundsDear Ms***,I am writing to you in regard to the above referenced matter on behalf of my client, AspenNW Property Management LLCI have had an opportunity to review youT Property Management Agreement dated 6/18/and discuss this matter with my clientI am responding to your email dated 10/22/15, I would ask that you direct all further correspondence to this attorney and not deal directly with my client.It is my understanding that you are asking for the tenant's security deposit, personal money for incidentals, late fees, and reimbursement for time, wages, travel, and lodgingFrankly, I am rather puzzled as to how you could possibly believe that my client is responsible for paying you time, wages, travel, lodging, and money for incidentalsI would direct your attention to the above referenced Property Management AgreementSpecifically, please review Paragraph of your agreement concerning agent's responsibility for monies that are uncollectableI am not aware of any gross negligence or willful misconduct by my client in carrying out its duties under the agreement.I believe my client has previously explained to you the issues concerning the security deposit and clearly the late fees are split at best pursuant to Paragraph of the rental agreementMoreover, you would always have to come up to Washington from Los Angeles to deal with your real property if you do not have a management companyMy client has the right to terminate the agreement, please see Paragraph in regard to the Notice of Cancellation; that should give you sufficient explanation as it relates to the security deposit.The bottom line is, apparently you are frustrated because the Property Management Agreement did not go as you had hopedMy client is also frustrated with your actionsNevertheless, there is no basis in law or equity for reimbursing you anything other than the funds as set forth in attached EXHIBIT AIf you pursue this matter further or continue to make allegations against my client I will have no recourse but to defend my clients vigorously.Unfortunately Dr***, you have now made a complaint to the Revdex.comMy clients mailed out to you the return of all the monies you were due totaling $1,as set forth in attached EXHIBIT A in their statement to youPlease confirm in writing that you have not received the check and we will stop payment on the check sent to you (Check No*** and ***) and issue new checksI am sending a copy of this letter to the Revdex.com to let them know my clients did not steal $1,from you and frankly the remainder of your allegations are baseless.Sincerely,*** *** *** *** ***Sent without signature to expedite*** ** ***

We at Aspen NW informed the client, to clean the home and to start getting it ready to rent we would need funds on account to proceed,The owner sent us about $to get started on cleaning out the home and the like,She was working closely with Our front desk personnel in picking out carpet and
paint, in the mean time we had the home cleaned out of all abandoned furniture and debris.The owner is now demanding that we refund money that she clearly was aware of. After the work was done and paid for the owner decided that the return on the home would not be worth continuing and we were instructed to stop process.We have returned the balance as requested to the Owner.Thank you

We at Aspen NW have given this information to the prior tenant on multiple occasionsThe prior management company did not turn over to Aspen NW a security depositSo this is then considered to be a Owner HeldThe Owner has been notified that the tenant wants a full refundWe have no money on file for the Owner, so the Owner will have to refund any money owed or the Owner can place money on his account with Aspen NW and we can then forward to the tenant.We are in contact with the owner, and trying to assist in resolving for all parties.Thank you Aspen NW

Complaint: ***I am rejecting this response because:
This is just an attempt to get me to remove my Revdex.com complaint, which will not be happening I have enough e-mails from them detailing their confirmation of my complaints, as well as their own assurance that the previous tenants security deposit as well as my own $would be deposited into my personal account over the past several weeks Not a single cent of this has been depositedInstead, they sent me an email as well as a letter in the mail that my account was closedThey thought they could get away with this, but are now upset because I have exposed them I would happy to go to court, to get my money back, charge them with fraud, and also charge them for my time and expenses It will also expose the deplorable conditions in which they left my home My realtor has already taken numerous photos of my home and the complete lack of repairsAfter reading all of the Revdex.com complaints, this company has a history of cheating both the homeowners and the renters, They have essentially no response to my complaint because they know what they did is wrong and against the law
Sincerely,*** ***

First thing to address is that your office phone given states it is disconnected and no longer in service, so we faxed you a response at the beginning of the week.Aspen NW has a time set next week to discuss the situation with our attorney to discuss this case and solutionsThis is the soonest we
could get.Second as I explained our email system for some reason picked up Revdex.com email as spam/junk mail so that is why we were not seeing anything.Possibly because quite a few involve something about advertising and billboards.As stated in the fax sent to you we have corrected the flow of Revdex.com mail and should not have this problem again.Please reverse the suspension of our account and give us till mid next week to speak with our attorney and then give an answer.Also if you can please provide a working voice number for the Revdex.com office so we can call if necessary

***/ Revdex.com Staff You continue to ask for detailed answers from Eric S*** (Aspen NW), yet you continue to receive only half-truths, diversions, and snake oilAs you know he's lied to you multiple times, including in his latest responseI'm not sure how much longer he'll last before he crumbles entirely, but he's definitely wounded from shear embarrassment, and is grasping for strawsJust to be crystal clear, you demanded that each of those questions be answered in detail by this Friday the 30th, or the accreditation for Aspen NW would be revokedHe answered of those questions with "Not enough information to comment", so right there he has not supplied what you asked for.Followers of this complaint, potential tenants, and current tenants alike; I implore you to let the following statements of Eric S*** sink in:1) "could have moved at any time"2) "you should have moved sooner"3) "you were on a month to month and could have moved at any time"4)"No one forced him to do anything" There is no amount of trickery, distraction, filler or fast-talk that can force myself nor the public to deviate away from the first order of business, and that is his first lie: Question #He told you directly that he'd informed us of the deposit situation on multiple occasions, yet I posted evidence in the form of an email (which I forwarded to you Revdex.com) from his employee, MarkIt proves beyond a shadow of a doubt that he COULDN'T have informed us, just by the date of the email alone. I will leave you with this Revdex.comYour questions #and #are addressing the same topic, yet he answers #with "Not enough information to comment" and #with "In Process"Both questions are asking about any documentation proving his claim (which is impossible as we know), yet in the same breath he says he can't comment due to lack of info and also it's in process. Summary:He continues to lie, he has no proof because it didn't occur, and there is nothing in process. ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: Number of requests made since October 2, for payment of the $1,legally owed to me by Aspen NW Real Estate and Property Management: Amount received: $I had ACH transfer set up to deposit money directly into my personal checking accountInstead of making the deposit as I requested, and which they agreed to with e-mail documentation, they decided to CLOSE my account, and STEAL my money from my accountTheir so called "Exhibit A" which they came up with was only provided AFTER my complaint was filed with the Revdex.comMy STOLEN money still sits in their account to this dayNot a single cent has been receivedThey are well aware of this through multiple documented e-mailsI have EVERY RIGHT to document the illegal actions of Aspen NWI have EVERY RIGHT to take them to court to charge them for my time and expenses trying to recover my STOLEN moneySincerely,*** ***

Logged into Revdex.com with case # to make a formal reply.. States  There is nothing for you to do on this complaint right now.   So I will answer each question as best I can In order   1. If the home was so bad that the tenant had to move to avoid Illness, injury or death, this did not occur overnight and if this was true he was willingly placing his family in harms way. His lease was up and could have moved at any time to protect his family's well being. 2. $10,000.00 in repair to the home done by tenant, this is capital improvement to the home which Im sure the owner is great-full for, as stated above If it was that bad then you should have moved sooner 3. Not enough information to comment 4. Please produce copies 5. Rent money is not designated for doing repair to the home as the tenant sees fit, again you were on a month to month and could have moved at any time freely 6. Not enough information to comment 7. Again you were on a month to month and could have moved at any time freely 8. Due to actions of the tenant it was best to have documentation, not just a verbal. 9. This is just his opinion. If a payment was lost he could stop pay and redo with little effort. 10. Not enough information to comment 11. " forced us to live in horrific conditions during lease," No one forced him to do anything ,, again  if this was true he was willingly placing his family in harms way. His lease was up and could have moved at any time to protect his family's well being. 12. His Opinion  13. In Process   Eric H. S[redacted] Aspen NW  General Manager 253-584-8200    On Wed, May 23, 2018 at 2:08 PM, [redacted]  wrote: Good afternoon Eric,  Here is a detailed list of the issues that need to be addressed by Friday:   CID #[redacted]: After being forced to move out last month to avoid illness, injury or death, Aspen NW Property Management has now sent us a fake "Security Deposit Statement" containing a list of items that they are trying to charge me for, while also listing a previous roommate who moved out 2 years ago. Yes you read that correctly, charge us for. I have over $10,000.00 in receipts, for repairs we were forced to make on the home. We remodeled the bathroom entirely, and paid for the fence currently sitting on the property. The water heater was replaced right away, but then contact literally stopped. To-date, [redacted] nor any individual from 1ST Option or Aspen has ever set foot in this home for an inspection. Eight (8) years in total. After creating numerous repairs orders, emails and even calling Aspen directly, on June 16, 2017, we were forced to call Aspen again. We mentioned our many year's old repairs requests made both through email and Aspen's Tenant Portal, at which time Mark M[redacted] stated: "what repair requests". This is something we've grown accustomed to over the years with Aspen. I walked Mark through the open repairs orders stemming back to 07/15/2015 (order #1532-1). He seemed to laugh it off stating "isn't that the guy who wouldn't help you remove the bush". The level of unprofessionalism and incompetence that Aspen displays is unfathomable, to say the least, but that is another story entirely. Mark has since removed said repair order from the Maintenance area of our portal, replacing its date with the day of this latest phone call, but all has been documented prior and is available upon request, as is any and all communication with Aspen employees. Aspen has been informed of each and every issue with this home as it happened, via email or repair order. All documented. It is for this reason I began visiting Aspen personally, at which time I requested to speak to Eric S[redacted], who would not make eye contact nor give an update on the certified letter that was apparently sent out to [redacted], until I became adamant. Then they sent out Lyle C[redacted] who stated I could contact him by email for follow up. Neither Eric S[redacted] nor Lyle C[redacted] have ever responded to any of my numerous emails or phone calls. We were also told both by Lyle C[redacted] and Mark M[redacted] that we could not use our rent money to make the repairs. In this entire time the most anyone has ever done for us is send two contractors to bid on the roof and rodent infestation. I personally spoke to both contractors as they work, and am aware of their findings. Pest control stated they would not even go near the home until it was safe enough to. It should be noted that in the last email we received from Aspen on 7.18.17, Mark M[redacted] states "Aspen NW is not doing any lease renewal until all repairs that need to be done to make the home habitable are completed. We will not engage further in regards to this." Openly admitting the home is not habitable, yet continuing to accept our money each month. Mark then implies I should not come to their office anymore, and reminds me of how lucky we are to be living in an uninhabitable home for the amount we pay. In true Aspen fashion, too guilty to speak to me directly, Denise B[redacted] sends a text to my phone on July 18th stating the owner has scheduled repair bids for the week of July 18th. No one ever came, as usual. This is not all we've been through with them. They have "lost" our money order (rent), then tried to charge us a late fee. They have hung up on us when we called about the repairs, lost money order and late fee. They drove by the home many times, just watching it deteriorate with us inside. They forced us to pay for trees falling on the next door neighbor's fence. They told us we could not take the money we spent on repairs, out of the monthly rent costs. Etc. They have NEVER told me about the prior management company not turning over my deposit I have instructed you to show some proof of that, but you cannot, so you hand-off to your Attorney. Although it was they who managed the property, ignored years’ worth of repair orders, forced us to live in horrific conditions during lease, hung up on us when we confronted them, never responded to emails or phone calls, "lost" our rent once, did not provide us with a carbon monoxide detector (Wash. Rev. Code Ann. § 19.27.530), asked me to stop coming to their office, threatened me with a rent increase were I not to stop contacting them, and who just last month sent me a Security Deposit Statement telling me to pay them money; they are now claiming it's all the owner's fault. How could a business still be billing for damages if they claim to have no connection to the owner? Are you ever going to (even privately) provide proof that you have even one time notified me of the deposit not being turned over?  Respectfully,   [redacted]

Please refer to the letter written by our attorney, It addresses the issues at hand.The one question that was stated by the Revdex.com rep was how to contact the prior company that held the security deposit= they are no longer in business.

We are in review with attorney as to an RCW that may change status of decision.

Complaint: [redacted]
I am rejecting this response because: It says nothing.  They said this six months ago. Four months ago they said, after consulting with their attorney, they would deposit the renters cleaning deposit into my account, since I'm the one that had to pay for the cleaning and repairs, but they never did.  After ignoring this for a couple more months they counter with another stall.  This is what they do, this is their business model.
Sincerely,
[redacted]

Mr. S[redacted]. You've now lied 5 times, in 5 responses; both to the public and the Revdex.com. As the Owner and General Manager of Aspen NW Real Estate & Property Management Tacoma WA., it is your duty and responsibility to personally address the falsified statement you've provided to a Revdex.com Agent, assuming you do wish to retain your Accredited status and begin repairing your relationship with the community. Paying an Attorney to run interference or cowering in your office is only compounding the issue. Responding with anything other than a humble apology after being caught red-handed, is both a slap in the face to all who'r reading and a testament to how Aspen NW conducts business; treating it's Tenants and Home Owners in the same fashion. I implore you to right your wrongs Mr. S[redacted]. You owe it to us, the people, the families, the Cities of Seattle, Tacoma, Lakewood, Federal Way, and Gig Harbor.You state: "The one question that was stated by the Revdex.com rep was how to contact the prior company that held the security deposit" as if the Revdex.com Agent, the public, and myself have all acquired amnesia and forgotten that you lied when stating you've informed me about the whereabouts of the deposit on "multiple occasions". I have instructed you to show some proof of that, but you cannot. You're answering now without an Attorney, why not answer the questions that have been put before you so many times?Q) Are you ever going to (even privately) provide proof that you have even one time notified me of the deposit not being turned over? No you're not because you lied to the Revdex.com about that.Q) Are you ever going to address, or at the very least apologize to the Revdex.com Agent and the public, for lying?Q) Are you going to provide us with our Security Deposit that you were responsible for (whether mishandled by your incompetence or not), instead of pocketing it by shifting blame toward a dissolved company which you know cannot be reached? Remember Mr S[redacted], we rented from you for many years, and you never once mentioned any "lack" of security deposit. There are the 3 questions Mr. S[redacted], we're all still waiting.

Complaint: [redacted]
I am rejecting this response because: This communication does not address my complaint.
Sincerely,
[redacted]

Subject: Complaint ID [redacted]Hello,Thank you for allowing me to submit a complaint just moments ago. In addition to the following links:1) [redacted]2) [redacted].... I would also like to give you some images, just so you can see what we were up against. They are...

attached to this email.Also here is a copy of one of many letters, emails and phone calls made to Aspen over the years. I will leave it in it's original state. July 24, 2017 [redacted]Aspen NW Real Estate & Property Management Group, LLC (Eric S[redacted], Lyle C[redacted], John E[redacted], Denise B[redacted], Mark M[redacted])  Re: Ongoing Request for repairs at [redacted] [redacted] / Aspen:On July 21, 2009, we entered into a lease for the home at [redacted]. Due to the questionable condition of the property 1ST Option informed us that [redacted] (Owner) was willing to be proactive in making repairs (a stipulation of ours), starting with the water heater. The water heater was replaced right away, but then contact literally stopped. To-date, [redacted] nor any individual from 1ST Option or Aspen has ever set foot in this home for an inspection. Eight (8) years in total.Under 10.) TENANT OBLIGATIONS, the original lease states the tenant shall: Promptly notify landlord of all items needing maintenance. Not only have we done so, we have gone above and beyond what is considered the norm--in keeping all parties informed about the deteriorating condition of the home. Going as far as hand-delivering a full repairs request to [redacted]'s front door in June of 2017.After creating numerous repairs orders, emails and even calling Aspen directly, on June 16, 2017, we were forced to call Aspen again. We mentioned our many year's old repairs requests made both through email and Aspen's Tenant Portal, at which time Mark M[redacted] stated: "what repair requests". This is something we've grown accustomed to over the years with Aspen. I walked Mark through the open repairs orders stemming back to 07/15/2015 (order #[redacted]). He seemed to laugh it off stating "isn't that the guy who wouldn't help you remove the bush". The level of unprofessionalism and incompetence that Aspen displays is unfathomable, to say the least, but that is another story entirely. Mark has since removed said repair order from the Maintenance area of our portal, replacing its date with the day of this latest phone call, but all has been documented prior and is available upon request, as is any and all communication with Aspen employees. Aspen has been informed of each and every issue with this home as it happened, via email or repair order. All documented.As many are aware, a tenant quickly becomes part of the "Aspen ruse" if they do not perform due diligence, which is draining but necessary. It is for this reason I began visiting Aspen personally, at which time I requested to speak to Eric S[redacted], who would not make eye contact nor give an update on the certified letter that was apparently sent out to [redacted], until I became adamant. Then they sent out Lyle C[redacted] who stated I could contact him by email for follow up. Neither Eric S[redacted] nor Lyle C[redacted] have ever responded to any of my numerous emails or phone calls. We were also told both by Lyle C[redacted] and Mark M[redacted] that we could not use our rent money to make the repairs.We still have the same possums, raccoons, birds and rats coming in our home from the soffits and shredded heater ducting. We have to use the fireplace for heat because the heater ducts have been all chewed through. There are holes in the roof (again). The water pipes from the kitchen that go to the city, have rotted away causing flooding and water damage both in the home, under the home, and in the backyard. Almost every wall has black mold trying to fight its way through. The smell of sewage fills the air, and there are electrical wires sitting in puddles of water due to the lake that forms in our driveway each time it rains. This is a small portion of what we've been waiting to have repaired, but just to survive have had to sometimes repair things ourselves. Tens of thousands of dollars; all documentation and receipts available upon request.For 8 years we have been ignored, lied to and deceived. We wanted very badly to remain in this neighborhood and were assured that repairs would be made. In this entire time the most anyone has ever done for us is send two contractors to bid on the roof and rodent infestation. I personally spoke to both contractors as they work, and am aware of their findings. Pest control stated they would not even go near the home until it was safe enough to.Not even safe enough for a pest control person to enter, but safe enough for 5 people to live in for years.It should be noted that in the last email we received from Aspen on 7.18.17, Mark M[redacted] states "Aspen NW is not doing any lease renewal until all repairs that need to be done to make the home habitable are completed. We will not engage further in regards to this." Openly admitting the home is not habitable, yet continuing to accept our money each month. Mark then implies I should not come to their office anymore, and reminds me of how lucky we are to be living in an uninhabitable home for the amount we pay. This is obviously a threat to raise rent if we do not remain quiet.In true Aspen fashion, too guilty to speak to me directly, Denise B[redacted] sends a text to my phone on July 18th stating the owner has scheduled repair bids for the week of July 18th. No one ever came, as usual. I should note that I have never given permission to Aspen to communicate via text.At this point, I would request that repairs be made by October 01, 2017. If you do not make these repairs within the time requested, I will be forced to act accordingly. The neighbors have complained and threatened to call code-enforcement. ChiQuata E[redacted], Coordinator for the City of Tacoma Office of Equity and Human Rights has been for some time following our circumstances, and has instructed me to ask you to remedy the issues in accordance with the RLTA, and remind you that any type of threats, adverse actions and retaliation is illegal under the RLTA RCW 59.18.280. Very sincerely,*Removed*This is not all we've been through with them. They have "lost" our money order (rent), then tried to charge us a late fee. They have hung up on us when we called about the repairs, lost money order and late fee. They drove by the home many times, just watching it deteriorate with us inside. They forced us to pay for trees falling on the next door neighbor's fence. They told us we could not take the money we spent on repairs, out of the monthly rent costs. Etc.Now all in the last couple weeks, Aspen is in a mad frenzy trying to fix as much of this as possible in the home. They know their time in our community is drawing to an end I assume, but in the meantime can you please rectify this deposit situation. we'd like to receive the deposit ($750.00) in full, ASAP. If we do not, we will move forward with filing a law suit.Thank youAlso, be mindful when speaking to them. They are as slick weaselly as can be and have this down to a science. They will first have Mark (office) give you a spiel about how they can't jump when all tenants want them too. then they'll connect you to Denise who'll try her best to sweet talk you into forgetting anything ever happened. Then Eric, Lyle and so on....Other bits that might interest you:https://www.yelp.com/biz/aspen-nw-property-management-lakewoodhttps://www.ye...⇄