Aspen Ridge Apartments

Initial Business Response /* (1000, 6, 2015/07/28) */
Unfortunately we do not refund deposits after a 48 hour holding period due to the apartment being held off the market. This stipulation is on the application that was filled out online. I have not attached it due to personal identifiable...

information but if the applicants would like a copy, we can give them one personally. We informed the prospective resident that her dog was not a restricted breed and added it to the lease contract. We are unsure of the actual reason for cancelling, but as it was outside the allotted 48 hour time frame, the deposit is not refundable. Thank you very much.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not one time did aspen ridge inform me that this deposit was refundable neither in writing nor verbally. The dog was not the only issue,like I explained we had to have a garage and were told "I don't know if we have one available". This is a scam of good honest hard working peoples money. Funny that this money was needed at the time of credit check.I will not settle for anything less than a refund, in your own paperwork it states nothing about being unrefundable.This should have been brought to our attention I do have the paperwork to prove this.
Final Business Response /* (4000, 10, 2015/08/12) */
Please see attached portion of online application that lists the stipulations concerning the deposit. Thanks.