Aspen Transportation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept the business's version of eventsIn regard to the blouse, I did not state that it had never been cleaned or was new from the manufacturerI did tell him the shirt was old, and has been cleaned many times, which is why I did not understand the shrinkageThe shirt had been cleaned by this cleaner when it was brand new over two years ago and there was no damage at that time--again, why I didn't understand the damageThe term "inches" was his personal assessment, after I compared an identical shirt I own to the one he cleanedHe physically examined both and determined the difference between the two was six inches in length He then asked me " [redacted] ***" To which I had no answer, as I was there seeking his professional expertiseAs a non-professional cleaner, I do understand that it is possible to shrink clothing thoughIn regard to the black sweater, this item had been removed from the plastic wrap and put onIt was at this time that I immediately noticed the holes in the sweaterWhen I first showed them to him my question was whether it could be fixedI would have happily let the business fix the damage, but was told it was impossibleAfter many tense remarks from each of us he commented on the lint on the sweaterI agreed that it was quite linty, and suggested perhaps he hadn't paid great attention to the item which would account for not noticing the irreparable damageIn regard to all of my items being damaged, my remark was that everything shrank, but the two items I brought back were the ones I feared had been ruined beyond repair Everything else was knit, and after some wear has stretched back into original sizingIn regard to my value claim, I had gone to the business looking for assistance in correcting the damageI'm not in the habit of carrying receipts from purchases made years agoIf the manager has a question, I recommend he visit the e-commerce websites for [redacted] and ***After reviewing their retina prices, he will notice that my assessed $value is more than well foundedLastly, I have not returned to the business because I am not comfortable in the presence of this managerI have elected to use the Revdex.com's mediation process because this man was tremendously insulting to me, and unreasonable in his business practiceI understand that I will not be refunded for the clothing that was destroyedAt this point I would amend my request to a refund of the services, which were paid for before I realized two of my pieces were ruined The refund may be applied to my credit card as I will not set foot in that business for any reasonI maintain my request to know what cleaning products were used on my clothing, as I am concerned about the chemicals that would have caused such damage In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We agree to send Caitlin the check

This particular customer came in for the first time after two years on Saturday, April **, to dry clean various pieces of clothingAfter picking them up, a day later, she comes in to complain about ALL of her articles of clothingHowever, she only brought in two pieces, a “damaged” sweater,
and a silk blouse that “shrunk inches”She admitted to the blouse not being new and worn several times prior to taking it in for dry cleanSilk shrinks when it is brand new from the manufacturerWe informed her that it is impossible for the blouse to have shrunk so much in the dry cleaning machine, especially that the 6” inch missing material” is nowhere to be found on the blouseShrinkage would cause its fibers to tighten and twist and the blouse itself remained smooth throughout.Her second complaint was her sweater has a torn on multiple placesOur process as a drop off service is to carefully inspect all articles for any stains, damages, and lint before and afterSo therefore, the employee would’ve noticed any type of damageThe sweater looks to be worn after the pick up as there were many lint balls on it.After explaining everything to her, we told her to return in a few days so we can inform the factory about these matters and figure out a way to handle this problem (offering some type of credit between us and the factory)She then claimed the cost of all the clothing was $600, without any type of proofWe contacted the factory and they told us each article has been dry cleaned and none were put into washWe told her that the factory will not pay $especially, that there is no proof, none of the clothes were brand new, and her complaints were inaccurateShe left angrily screaming “$600”Until this day, she has not returned or called for any updates on this matter. We exercise utmost care in processing all articles entrusted to us and use such process which in our opinion, are best suited to the nature and condition of each individual article

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept the business's version of events. In regard to the blouse, I did not state that it had never been cleaned or was new from the manufacturer. I did tell him the shirt was old, and has been cleaned many times, which is why I did not understand the shrinkage. The shirt had been cleaned by this cleaner when it was brand new over two years ago and there was no damage at that time--again, why I didn't understand the damage. The term "6 inches" was his personal assessment, after I compared an identical shirt I own to the one he cleaned. He physically examined both and determined the difference between the two was six inches in length.  He then asked me "[redacted]" To which I had no answer, as I was there seeking his professional expertise. As a non-professional cleaner, I do understand that it is possible to shrink clothing though. In regard to the black sweater, this item had been removed from the plastic wrap and put on. It was at this time that I immediately noticed the holes in the sweater. When I first showed them to him my question was whether it could be fixed. I would have happily let the business fix the damage, but was told it was impossible. After many tense remarks from each of us he commented on the lint on the sweater. I agreed that it was quite linty, and suggested perhaps he hadn't paid great attention to the item which would account for not noticing the irreparable damage. In regard to all of my items being damaged, my remark was that everything shrank, but the two items I brought back were the ones I feared had been ruined beyond repair.  Everything else was knit, and after some wear has stretched back into original sizing. In regard to my value claim, I had gone to the business looking for assistance in correcting the damage. I'm not in the habit of carrying receipts from purchases made years ago. If the manager has a question, I recommend he visit the e-commerce websites for [redacted] and [redacted]. After reviewing their retina prices, he will notice that my assessed $600 value is more than well founded. Lastly, I have not returned to the business because I am not comfortable in the presence of this manager. I have elected to use the Revdex.com's mediation process because this man was tremendously insulting to me, and unreasonable in his business practice. I understand that I will not be refunded for the clothing that was destroyed. At this point I would amend my request to a refund of the services, which were paid for before I realized two of my pieces were ruined.  The refund may be applied to my credit card as I will not set foot in that business for any reason. I maintain my request to know what cleaning products were used on my clothing, as I am concerned about the chemicals that would have caused such damage. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]