AspenClean

Aspen Clean sent out a BOGO Mother's Day special promotion with any three zero-waste products purchased. The ad read as if buying 3 products would receive 3 more products in a gift box and a microfiber cloth. In actuality, what arrived was the 3 items I purchased and the microfiber cloth without the gifted 3 other items as suggested by the ad. This is not buy one get one; this is buy 3 get one.

When contacted, it was said the BOGO was for the gift box (just the box) and the microfiber cloth. Even when initially contacted via email, the response was confusing and made it seem like it was "exactly as shown." Afterward, I went back and re-read the wording, and it seemed as if it could be read either way as either just a box or a box exactly as shown with the products. I am truly disappointed. On subsequent ads sent out via email, it seems the wording has been modified to be more clear. I trust that was a result that I wasn't the only customer who thought the ad was misleading.