Aspenleaf Apartments

I lived here from this is by far the worst apartment complex I've ever rented from not only were they a pain in the [redacted] but they took all my deposit I had pet rent pet deposit and regular deposit $a month rent I really don't like The landlords and it's not because they're expensive but because they like to take money from young people that don't know any better I ought a take him to court we ended up paying the money so we wouldn't go into collections we bought a house after they raised our rent substantial amount I do not recommend this apartment complex to anybody is cheaper apartments and better neighborhoods with better landlords find something better

I was the cosigner on the apartment lease; therefore, I am fincancially responsible for the bill as well as my daughter and her husband

ID [redacted] Response from Aspenleaf Apartments: I do not know how to resolve this issue with the cosigner, Mr [redacted] Unfortunately [redacted] and [redacted] are caught in the middle of this conflict and I feel for themThey are a young couple just getting started with renting apartments and now have this huge conflict that they should have been able to handle on their ownAlso, it is a huge waste of time for me because if I don't just give Mr [redacted] his way, the conflict will carry onI have customers that I have to take care of that appreciate the way this is managed and I really want to spend my time on themMr [redacted] forgets that he was in a binding, legal document! Mr [redacted] did not address my proposal that I put in bold letters and underlined on my last response-I propose that to solve this issue we have [redacted] (the tenant) give his account of the situation, if Mr [redacted] will allow itI hayve again illustrated by red lett***g all my responses to Mr [redacted] Thehighlighted text is Mr [redacted] 's remarks.MESSAGE: (from Mr [redacted] ) Complaint: [redacted] I am rejecting this response because:Ms [redacted] has responded to my complaint by making a number of accusations and telling outright lies in her response as well as trying to make me out to be the bad guyI will not be responding to every comment and accusation that Ms [redacted] has made as it is clear that she does not care what the facts are in this situation and will make them up to suit her caseFirst, there is one concession that I will makeI was not aware of the Pet Fees Lease Addendum that charged the $for the carpet cleaningEven though this contradicts other paperwork, I will remove the request for that $amountThat would place the refund request at $instead of $On the other hand, Ms [redacted] has resorted to misinformation, accusations and outright lies in many parts of her responseA few examples: Ms [redacted] claims that I was "belligerent and demanding", "very aggressive and demanding" and that I am someone who "kicks and screams to get their way"All such accusations are completely falseInstead, Ms [redacted] is the one who talks over people and hangs up when she doesn't get her wayMs [redacted] stated in a phone call on Dec that [redacted] and [redacted] did not give written notice to move out of the apartment until Dec However, the documentation that she added to the Revdex.com file shows that the notice to vacate was signed on Dec and was signed by [redacted] of Aspenleaf Apartments Mr [redacted] has concerns about the date of the noticeI have stated that it doesn't MATTER what day they gave notice! The agreement that they signed stated that they needed to pay rent until the new tenants were paying rentMs [redacted] attached a message from [redacted] allegedly written on 12/in regards to my phone call to Aspenleaf Apartments on Dec believe that this message was written after the fact due to the inconsistencies between the actual conversation and the contents of the noteThis is very disturbing that Mr [redacted] would accuse me of lying! This note was not written after the fact; He can have [redacted] attest to that fact that this is the note that I received from her when I returned to work on MondayaThe message uses words such as "demanding" and "angry"The phone call was actually quite cordial with me simply asking [redacted] a couple of questionsThe phone call was not "demanding and belligerent" as stated by Ms [redacted] This was only a "quite cordial" conversation as accounted by''vlr [redacted] [redacted] stated that it as anything but cordialbThe message states that I wanted [redacted] to call first thing Monday morningI never requested that in the phone conversation [redacted] is very good at her job and notes for employees the information that the caller relates to herThe pictures shown in the response are not clear enough to show much of anythingHowever, items such as food stains inside the oven (along with several other issues with the apartment at the time of move-in, some of which are not legible on the carbon copy) are documented on the Apartment Inspection Report signed by [redacted] of Aspenleaf Apartments on August Aspenleaf Apartments cannot charge a cleaning fee for items documented on the Apartment Inspection Report or for any items that are considered wear and tearAny cleaning fee charge must include the "exact reasons" of what was deficient in accordance with CRS 38-12-103, and that has not been providedMr [redacted] 's comment on the Apartment Inspection Report is confusingOn the inspection report his daughter mentions the "black scuff marks on the stove and food stains inside oven glass"The photos clearly indicate the burnt on stains on the edges of the inside of the oven, this is not the glass or the scuff marks! Can exact reasons, per accordance with CRS 38-12-103, be any more explicit then ACTUAL PIlOTOS??! Ms [redacted] states that "We are a business and we have our policies and the customer does not determine our policies"That statement is only correct as long as the policies are in compliance with Colorado law, and that is the real issue hereNot sure why Mr [redacted] is mentioning Colorado lawWe always comphy with the law and I am not sure why he would even mention this unless he is trying to intimidate meMs [redacted] seems to believe that they can dictate the time necessary to release an apartment, no matter if that time is absent in the signed written contract or is reasonableHowever, the Colorado courts have consistently ruled in favor of tenants that break a lease when a landlord does not make a reasonable effort to lease the vacated property in a timely mannerWhile to days is a reasonable time period to turn over a property (in the view of the courts) when a new tenant is available to move in, days is not reasonableAgain as I have stated before, this is reasonable time when we are consid***g that our office was closed for two holidays, Christmas and New Year'sWhen you count the number of days our maintenance men were on duty during this time it was only days so it was a reasonable time as referred to by Mr [redacted] I have attached calendars to indicate the days we were available to turn the unitAgain, if he was willing to pay overtime to my employees or have them work on their holiday breaks he should have notified me of this! Also, we had five other move ins that weekend so we didn't just have Mr [redacted] 's to get readyTime and space do not permit a discussion of all the other inaccuracies and misinformation provided in the response by Ms [redacted] However, all phone conversations with [redacted] and Ms [redacted] were recorded and will support my statements that Ms [redacted] is not being truthfulThat is why I originally requested in my December letter that I would prefer to deal with someone other than Ms [redacted] regarding this matter (I never told Ms [redacted] not to contact me, nor did I "turn over" this matter to an attorney - more misinformation from her)If there are phone conversations that were recorded, he needs to listen to them againAs far as the attorney misinformation that he refers to, Mr [redacted] had Cc'd in the attorney's address that I have listed belowIf Mr [redacted] could explain why he put that address on this dipute- possible intimidation tactic???? I have a job as the property manager of this complex and intimidation might work with other people he associates with, but it does not stork with me!! [redacted] ***, [redacted] [redacted] , CO My amended request is a refund of $to [redacted] and [redacted] as previously stated in items one and two of the original desired settlement requestAgain, I am so fair with my previous tenants that I will not back down to a person that demands his wayI wouldn't be doing my job if I backed down to anyone that demands unreasonable requests and this is unreasonable! [redacted]

MAR 3/3/2015ASPENLEAF RESPONSE to complaint #*** Contract Dispute *** ***/Aspenleaf Apartments To Whom It May Concern: The
unfortunate part of this whole disagreement centers on the fact that Mr*** only got involved in this lease break after the factAll of the discussions regarding lease break were between *** *** and meMr*** has gotten in the middle of something that he doesn't understand and he is unwilling to listen to the facts. I propose that to solve this issue we have *** *** (the tenant) give his account of the situation, if Mr*** will allow it. *** knows that I tried to help them in any way that I could*** and *** needed to break their leaseTheir lease did not end until 5/31/They were given two options to choose from to break their leaseThey chose to pay $and pay until someone else leased and moved into their apartment. In circumstances in a case like this I REQUIRE the tenant to pay the full month of rent if their apartment is not occupied by the 1st of the month after the current tenants move outThere would not be a new tenant in the *** and ***'s apartment by the 15L of January since it was scheduled for move in for January 11thI could tell that *** was concerned about paying for the full month of January at that time so I arranged with him to pay $380, which would be for the first approximately days of JanuaryWe agreed that if the new applicants did not move in by the 15th, then *** and *** would need to pay the remainder of the month on the 15the of JanuaryI thought *** seemed appreciative of thatAt the time of the deposit disposition we would refund any pro-rated amount due to a possible mid-month move in by a new applicantWhat Mr*** also does not understand is that not everyone that applies and gets accepted for an apartment actually ends up moving inLife happens sometimes and they need to cancel. I would not be much of a manager for the owners if every time someone kicks and screams to get their way, I give in to themThis is a legal binding document and if the tenants want to break their lease, they need to either pay until the end of their lease or choose a lease break option and FOLLOW that-not make up their own policies. Below are the dates for Mr*** to review. New Tenant Information: Application Date and Deposit Date: 12/18/14Approved Date: 12/22/14Lease Signing Date: 12/24/14Move In Date: 1/10/15On the following pages of Mr***'s correspondence to the Revdex.com and me, I have illustrated by red lett***g all my responses to Mr***The highlighted lett***g is Mr***'s remarksI recognize that Mr*** does not understand property management as that is not his 1 field of work, but it is difficult when someone that does not comprehend the management field gets involved after the fact instead of coming in with his son-in-law during the lease break discussion. Aspenleaf Apartments Stover Street Fort Collins, CO 80525 *** *** *** *** *** ***
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*** ** *** To Whom It May Concern: This letter is to document the terms of the lease termination between *** and *** *** *** (*** *** as cosigner) and Aspenleaf ApartmentsI attempted to discuss the matter with *** *** by phone on December 2014 after my first call on December was not returnedAfter a short discussion, (Attached please find the message from 12/19/that was given by an employee regarding the original call from Mr***He was very belligerent and demandingI knew from the message that it was not going to be a pleasant conversation and we would not get anywhereIt was a huge red flag for me that this person was not going to listen to anything I had to sayI knew it would not be a pleasant conversation and it was worse than I expected!) I was accused of lying by Ms*** and she hung up on me. (Co-signer was very aggressive and demanding and it was very difficult to discuss anything with himHe stated things that were totally inaccurateConversation was becoming very combative and we were not making any headwayHe talked over me, not to meI finally told him I was going to hang up as we were getting nowhere.) Ms***'s behavior was unquestionably unprofessional and disrespectful. (Mr***'s behavior was also unquestionably unprofessional and disrespectful). Also, there was no reasonable attempt by Ms*** to resolve the difference of opinion or to provide any contractual requirements in support of her position of the lease termination. (I was not able to resolve anything with the co-signer as he was very belligerentMr *** had the contract and it states that the tenants were responsible until the end of their lease unless they chose a lease break option.) *** and *** *** notified the front office of their intent to break the lease in early November (They called to INQUIRE, this is much different than notifying! - Noti in means they filled out the Notice to Intent and Lease Break paperwork- they did neither although I gave it to them.) contingent on ***'s graduation from college. (Businesses do not work on contingent circumstances!) They understood that they would be responsible for making lease payments until such time as the apartment was leased to someone elseOn December they received written confirmation (via text) from a couple that they know that the couple would lease the apartment. (For *** and *** to know the couple was going to lease the apartment does not provide anything to usA deposit on the apartment is what holds an apartmentA confirmation via text to a current tenant means nothing to us). 2 The Front Office was notified of this is writing on December by a signed Notice of Intention to Vacate Apartment (signed by *** of Aspenleaf Apartments)Evidently the Front Office lost the paperwork, (No paperwork was LOST, the tenants did not turn in all of the proper paperwork*** turned in the Notice to Vacate but not the Lease Break Fee Option PaperworkWhen I called them about the Lease Break Paperwork, *** must have been confused on what I was asking for.) so a second Notice of Intention to Vacate Apartment (signed by Ms***) had to be executed on December 2014. (The reason a new one was executed was because *** was anxious to get a new tenant in their apartment to cut their costsThe notice on 12/10/stated they would be out on 12/30/Because of the desire of the tenants we did the new notice to vacate on 12/17/stating that they would be out on 12/20/so that we would have adequate time to get the apartment ready for the move inOriginally *** wanted to move out on 12/30/and have the new tenants move in on 1/1/This is impossible and I told him it was impossible for us to get it ready for new occupancy in day!) This second Notice does not invalidate the actual notice date of December 2014. (Mr *** is confusedIt doesn't MATTER what day they gave the notice! The agreement that they signed stated that they needed to pay rent until the new tenants were paying rent.) Per the short phone discussion with Ms*** on December 2014, the couple who leased the apartment did not sign the lease agreement until December 2014. (They DID NOT sign the lease on 12/18/They put the DEPOSIT down on 12/18/They signed the lease on 12/24/14). If this information is correct, the apartment previously leased by *** and *** *** now has a new tenant. (Mr *** in confusedA tenant is someone that has signed a lease and moved into an apartment that is ready for occupancy --they RESIDE here!) Ms*** claims that Aspenleaf Apartments requires days to get the apartment ready for a new tenant. (I stated to *** multiple times that if they chose to break their lease at the holiday time it would take longer to turn it because our office was closed 12/24-12/for Christmas and 12/31-1/for New Year's.) This time period is not only unreasonable (I expressed to Mr *** that I was not going to make my staff work on their holiday days off to satisfy him! He never suggested to me that he would pay overtime to my employees in order for them to work on their days off!) (most apartments surveyed only required to days, with some being less that that) but is not contained in any of the terms of the Apartment Rental Lease Agreement or the Notice of Intention to Vacate ApartmentAs such, since *** and *** *** paid a lease break fee of $and the apartment has already be "re-rented" (Mr *** was not here when I discussed this with ***I told *** that they needed to pay rent until someone occupied the apartment - lost rentHe needs to talk to his new son-in-law) (terminology used in the signed Lease Break paperwork), there is no requirement for *** and *** *** to continue making rent payments past what a reasonable time period would be to prepare the apartment for the new tenants, who have indicated they would like to move in now. (Our applicants don't tell us when they are moving into an apartment, we communicate to them when our apartment is READY to move into itWhen our new tenants move in, they are presented with an apartment that has been prepared by our maintenance team, painting vendor, carpet 3 cleaning vendor, and housekeeper - this is not a quick processWe present a very nice apartment for any new tenants because of our rigid policies on preparing them for move inWe are not a new community, but a very well maintained community.) One could even make an argument that Aspenleaf Apartments should refund the rest of December's rent since the apartment has already been "re-rented", regardless of when it Is really ready for the new tenants, especially since a lease break fee was paid. (We are a business and we have our policies and the customer does not determine our policies.) In conclusion, it is my contention that *** and *** *** do not owe any additional rent since they are paid up through December 2014, they move out on December 2014, they paid a lease break fee and Aspenleaf Apartments has "re-rented" the apartmentIf there are any questions regarding this matter, please contact the undersigned at the address or phone number belowI would prefer not to deal with Ms*** again due to the reasons provided in the first paragraph above. (Mr *** stated that I should not contact him and then complains to the Revdex.com that I didn't respond to his letter???) *** *** *** *** *** *** ***
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*** *** Cc: *** *** * *** *** *** *** Colorado Springs, CO (I am still waiting for a call from the attorney as this complaint was turned over to themDoes Mr *** need to contact them for not responding to his letter?? Going through the legal system would have provided a much quicker resolution.) 4 CUSTOMER EXPERIENCE INFORMATION Customer Information *** *** *** *** *** ***
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*** *** The details of this matter are as follows: Complaint Involves: Contract Disputes Customer's Statement of the Problem: My daughter and her husband (*** *** and *** *** ***) notified Aspenleaf Apartments in writing on December (a signed "Notice of Intention to Vacate Apartment") that they would be breaking their lease and moving out of their apartment at AspenleafThey paid the $break lease fee and understood that they would continue to owe rent until the unit was leased to someone else. (Mr*** needs to visit with his son-in-lawHe is the one that contacted me and we discussed it fully.) Aspenleaf Apartments told *** and *** that they had "lost" the original "Notice of Intention to Vacate Apartment" paperwork and that they would have to fill out the paperwork again. (No lost paperwork, they just didn't turn in the proper paperwork and did not understand what we were asking them to turn in.) At that time, *** *** changed the terms of the original signed agreement (Changed the terms of the original signed agreement??? We changed the move out date since they wanted to get someone in there as soon as we couldThis was only to help THEM out.) and coerced *** (This is VERY concerning that he continues saying things that are not truthfulI explained to *** that the sooner they got out of the apartment, the sooner we could get it ready.) and *** to sign the new agreement, which they did under duress(Let's check with *** on this!) I attempted to discuss this matter with Ms*** on Dec 2014, but she accused me of lying on the phone and hung up on me. (Mr *** does not let one talk to him sensibly; he talks over them and is extremely rough to have a conversation withI could see the conversation was going nowhere and I said I was going to hang upI saw no point in continuing a conversation with someone that didn't know what was going on and wouldn't listen to the facts). I sent a letter by certified mail to Aspenleaf Apartments on Dec 2014, and Ms*** signed for it on Jan In short, the letter stated that *** and *** did not owe any additional rent (Mr *** doesn't determine if they owe any rent, our lease break fee clause determines thatHe is in a legally binding document until 5/31/15!) 5 as they found someone who wanted to move in to the apartment before Jan (and who were approved by Aspenleaf Apartments before that date). (Whether they wanted to move in before 1/1/or whether they were approved before that date does not matter which is what Mr*** does not understandWhat matters is if the apartment is READY for move in.) However, Aspenleaf Apartments claimed that they needed days to get the apartment ready for the next renters, a time period that is not reasonableNo one at Aspenleaf Apartments has responded to the letter as of Jan 2015, (Mr *** told me not to reply!) but instead they are withholding *** and ***'s deposits (We are not withholding anythingWe went through the deposit disposition which is required by LAW and sent them their final bill). and demanding additional payments even though the additional charges are unfounded (late payment fee of $for January, (The residents owed the rent for January and Mr *** said they would not pay it, so they didn'tThey got charged just like any other tenant when they don't pay rent on timeOne can't just say "I'm not paying rent" and expect that they won't be charged a late fee!) unspecified" cleaning charge" of $25 (Photos attached) and a "carpet cleaning" charge of $even though the contract stated that Aspenleaf Apartments would have the apartment professionally cleaned). (The residents had a catForm is attached stating that they would be responsible for carpet cleaning if they had a cat). Complaint Background: Product/Service: Apartment Lease Problem Occurred: 12/17/2014 Model: Account Number: Order Number: Talked to Company: 12/19/2014 Talked to Company (2"d): 12/23/2014 Talked to Company (3rd): 1/5/2015 Name of Sales Person: *** *** Purchase Price: $0.00 Disputed Amount: $381.00 Desired Settlement: The following adjustments shall be made to the final statement: There should be no rent charge for January, as *** and *** had paid rent through Dec and there were renters ready to move in before Jan If Aspenleaf Apartments could not have the apartment ready in a reasonable amount of time, then *** and *** are not responsible for the charges, especially since a break lease fee of $was paid. The charges for January 1't through 10th will remain as the new tenants moved in January 11th. 6 The cleaning fee should either be specifically explained with supporting documentation/photos or it should be removed from the statement. Cleaning fees will remain and are documented with photos. The carpet cleaning fee should be removed from the statement as explained above. Carpet cleaning fees will remain and are due to the fact that tenants signed a form stating that they knew that they would be charged for carpet cleaning due to the fact that they had a cat in the apartment. In addition, Ms*** should be reprimanded by the ownership group for her repeatedly accusing Mr*** of lying and then hanging up the phone on him for no reason. I will present the above information to the owners and see WHO they want to reprimand for this complete waste of time. Additional Comments from Consumer: I was the cosigner on the apartments lease; therefore, I am financially responsible for the bills as well as my daughter and her husband. Revdex.com Complaint ID: *** (***)

MAR 3/3/2015ASPENLEAF RESPONSE to complaint #***
Contract Dispute *** ***/Aspenleaf Apartments To Whom It May Concern: The unfortunate part of this whole disagreement centers on the fact that Mr*** only got involved in this lease break after the factAll of the discussions regarding lease break were between *** *** and meMr*** has gotten in the middle of something that he doesn't understand and he is unwilling to listen to the facts. I propose that to solve this issue we have *** *** (the tenant) give his account of the situation, if Mr*** will allow it. *** knows that I tried to help them in any way that I could*** and *** needed to break their leaseTheir lease did not end until 5/31/They were given two options to choose from to break their leaseThey chose to pay $and pay until someone else leased and moved into their apartment. In circumstances in a case like this I REQUIRE the tenant to pay the full month of rent if their apartment is not occupied by the 1st of the month after the current tenants move outThere would not be a new tenant in the *** and ***'s apartment by the 15L of January since it was scheduled for move in for January 11thI could tell that *** was concerned about paying for the full month of January at that time so I arranged with him to pay $380, which would be for the first approximately days of JanuaryWe agreed that if the new applicants did not move in by the 15th, then *** and *** would need to pay the remainder of the month on the 15the of JanuaryI thought *** seemed appreciative of thatAt the time of the deposit disposition we would refund any pro-rated amount due to a possible mid-month move in by a new applicantWhat Mr*** also does not understand is that not everyone that applies and gets accepted for an apartment actually ends up moving inLife happens sometimes and they need to cancel. I would not be much of a manager for the owners if every time someone kicks and screams to get their way, I give in to themThis is a legal binding document and if the tenants want to break their lease, they need to either pay until the end of their lease or choose a lease break option and FOLLOW that-not make up their own policies. Below are the dates for Mr*** to review. New Tenant Information: Application Date and Deposit Date: 12/18/14Approved Date: 12/22/14Lease Signing Date: 12/24/14Move In Date: 1/10/15On the following pages of Mr***'s correspondence to the Revdex.com and me, I have illustrated by red lett***g all my responses to Mr***The highlighted lett***g is Mr***'s remarksI recognize that Mr*** does not understand property management as that is not his 1 field of work, but it is difficult when someone that does not comprehend the management field gets involved after the fact instead of coming in with his son-in-law during the lease break discussion. Aspenleaf Apartments Stover Street Fort Collins, CO 80525 *** *** *** *** *** ***
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*** ** *** To Whom It May Concern: This letter is to document the terms of the lease termination between *** and *** *** *** (*** *** as cosigner) and Aspenleaf ApartmentsI attempted to discuss the matter with *** *** by phone on December 2014 after my first call on December was not returnedAfter a short discussion, (Attached please find the message from 12/19/that was given by an employee regarding the original call from Mr***He was very belligerent and demandingI knew from the message that it was not going to be a pleasant conversation and we would not get anywhereIt was a huge red flag for me that this person was not going to listen to anything I had to sayI knew it would not be a pleasant conversation and it was worse than I expected!) I was accused of lying by Ms*** and she hung up on me. (Co-signer was very aggressive and demanding and it was very difficult to discuss anything with himHe stated things that were totally inaccurateConversation was becoming very combative and we were not making any headwayHe talked over me, not to meI finally told him I was going to hang up as we were getting nowhere.) Ms***'s behavior was unquestionably unprofessional and disrespectful. (Mr***'s behavior was also unquestionably unprofessional and disrespectful). Also, there was no reasonable attempt by Ms*** to resolve the difference of opinion or to provide any contractual requirements in support of her position of the lease termination. (I was not able to resolve anything with the co-signer as he was very belligerentMr *** had the contract and it states that the tenants were responsible until the end of their lease unless they chose a lease break option.) *** and *** *** notified the front office of their intent to break the lease in early November (They called to INQUIRE, this is much different than notifying! - Noti in means they filled out the Notice to Intent and Lease Break paperwork- they did neither although I gave it to them.) contingent on ***'s graduation from college. (Businesses do not work on contingent circumstances!) They understood that they would be responsible for making lease payments until such time as the apartment was leased to someone elseOn December they received written confirmation (via text) from a couple that they know that the couple would lease the apartment. (For *** and *** to know the couple was going to lease the apartment does not provide anything to usA deposit on the apartment is what holds an apartmentA confirmation via text to a current tenant means nothing to us). 2 The Front Office was notified of this is writing on December by a signed Notice of Intention to Vacate Apartment (signed by *** of Aspenleaf Apartments)Evidently the Front Office lost the paperwork, (No paperwork was LOST, the tenants did not turn in all of the proper paperwork*** turned in the Notice to Vacate but not the Lease Break Fee Option PaperworkWhen I called them about the Lease Break Paperwork, *** must have been confused on what I was asking for.) so a second Notice of Intention to Vacate Apartment (signed by Ms***) had to be executed on December 2014. (The reason a new one was executed was because *** was anxious to get a new tenant in their apartment to cut their costsThe notice on 12/10/stated they would be out on 12/30/Because of the desire of the tenants we did the new notice to vacate on 12/17/stating that they would be out on 12/20/so that we would have adequate time to get the apartment ready for the move inOriginally *** wanted to move out on 12/30/and have the new tenants move in on 1/1/This is impossible and I told him it was impossible for us to get it ready for new occupancy in day!) This second Notice does not invalidate the actual notice date of December 2014. (Mr *** is confusedIt doesn't MATTER what day they gave the notice! The agreement that they signed stated that they needed to pay rent until the new tenants were paying rent.) Per the short phone discussion with Ms*** on December 2014, the couple who leased the apartment did not sign the lease agreement until December 2014. (They DID NOT sign the lease on 12/18/They put the DEPOSIT down on 12/18/They signed the lease on 12/24/14). If this information is correct, the apartment previously leased by *** and *** *** now has a new tenant. (Mr *** in confusedA tenant is someone that has signed a lease and moved into an apartment that is ready for occupancy --they RESIDE here!) Ms*** claims that Aspenleaf Apartments requires days to get the apartment ready for a new tenant. (I stated to *** multiple times that if they chose to break their lease at the holiday time it would take longer to turn it because our office was closed 12/24-12/for Christmas and 12/31-1/for New Year's.) This time period is not only unreasonable (I expressed to Mr *** that I was not going to make my staff work on their holiday days off to satisfy him! He never suggested to me that he would pay overtime to my employees in order for them to work on their days off!) (most apartments surveyed only required to days, with some being less that that) but is not contained in any of the terms of the Apartment Rental Lease Agreement or the Notice of Intention to Vacate ApartmentAs such, since *** and *** *** paid a lease break fee of $and the apartment has already be "re-rented" (Mr *** was not here when I discussed this with ***I told *** that they needed to pay rent until someone occupied the apartment - lost rentHe needs to talk to his new son-in-law) (terminology used in the signed Lease Break paperwork), there is no requirement for *** and *** *** to continue making rent payments past what a reasonable time period would be to prepare the apartment for the new tenants, who have indicated they would like to move in now. (Our applicants don't tell us when they are moving into an apartment, we communicate to them when our apartment is READY to move into itWhen our new tenants move in, they are presented with an apartment that has been prepared by our maintenance team, painting vendor, carpet 3 cleaning vendor, and housekeeper - this is not a quick processWe present a very nice apartment for any new tenants because of our rigid policies on preparing them for move inWe are not a new community, but a very well maintained community.) One could even make an argument that Aspenleaf Apartments should refund the rest of December's rent since the apartment has already been "re-rented", regardless of when it Is really ready for the new tenants, especially since a lease break fee was paid. (We are a business and we have our policies and the customer does not determine our policies.) In conclusion, it is my contention that *** and *** *** do not owe any additional rent since they are paid up through December 2014, they move out on December 2014, they paid a lease break fee and Aspenleaf Apartments has "re-rented" the apartmentIf there are any questions regarding this matter, please contact the undersigned at the address or phone number belowI would prefer not to deal with Ms*** again due to the reasons provided in the first paragraph above. (Mr *** stated that I should not contact him and then complains to the Revdex.com that I didn't respond to his letter???) *** *** *** *** *** *** ***
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*** *** Cc: *** *** * *** *** *** *** Colorado Springs, CO (I am still waiting for a call from the attorney as this complaint was turned over to themDoes Mr *** need to contact them for not responding to his letter?? Going through the legal system would have provided a much quicker resolution.) 4 CUSTOMER EXPERIENCE INFORMATION Customer Information *** *** *** *** *** ***
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*** *** *** ***
*** *** The details of this matter are as follows: Complaint Involves: Contract Disputes Customer's Statement of the Problem: My daughter and her husband (*** *** and *** *** ***) notified Aspenleaf Apartments in writing on December (a signed "Notice of Intention to Vacate Apartment") that they would be breaking their lease and moving out of their apartment at AspenleafThey paid the $break lease fee and understood that they would continue to owe rent until the unit was leased to someone else. (Mr*** needs to visit with his son-in-lawHe is the one that contacted me and we discussed it fully.) Aspenleaf Apartments told *** and *** that they had "lost" the original "Notice of Intention to Vacate Apartment" paperwork and that they would have to fill out the paperwork again. (No lost paperwork, they just didn't turn in the proper paperwork and did not understand what we were asking them to turn in.) At that time, *** *** changed the terms of the original signed agreement (Changed the terms of the original signed agreement??? We changed the move out date since they wanted to get someone in there as soon as we couldThis was only to help THEM out.) and coerced *** (This is VERY concerning that he continues saying things that are not truthfulI explained to *** that the sooner they got out of the apartment, the sooner we could get it ready.) and *** to sign the new agreement, which they did under duress(Let's check with *** on this!) I attempted to discuss this matter with Ms*** on Dec 2014, but she accused me of lying on the phone and hung up on me. (Mr *** does not let one talk to him sensibly; he talks over them and is extremely rough to have a conversation withI could see the conversation was going nowhere and I said I was going to hang upI saw no point in continuing a conversation with someone that didn't know what was going on and wouldn't listen to the facts). I sent a letter by certified mail to Aspenleaf Apartments on Dec 2014, and Ms*** signed for it on Jan In short, the letter stated that *** and *** did not owe any additional rent (Mr *** doesn't determine if they owe any rent, our lease break fee clause determines thatHe is in a legally binding document until 5/31/15!) 5 as they found someone who wanted to move in to the apartment before Jan (and who were approved by Aspenleaf Apartments before that date). (Whether they wanted to move in before 1/1/or whether they were approved before that date does not matter which is what Mr*** does not understandWhat matters is if the apartment is READY for move in.) However, Aspenleaf Apartments claimed that they needed days to get the apartment ready for the next renters, a time period that is not reasonableNo one at Aspenleaf Apartments has responded to the letter as of Jan 2015, (Mr *** told me not to reply!) but instead they are withholding *** and ***'s deposits (We are not withholding anythingWe went through the deposit disposition which is required by LAW and sent them their final bill). and demanding additional payments even though the additional charges are unfounded (late payment fee of $for January, (The residents owed the rent for January and Mr *** said they would not pay it, so they didn'tThey got charged just like any other tenant when they don't pay rent on timeOne can't just say "I'm not paying rent" and expect that they won't be charged a late fee!) unspecified" cleaning charge" of $25 (Photos attached) and a "carpet cleaning" charge of $even though the contract stated that Aspenleaf Apartments would have the apartment professionally cleaned). (The residents had a catForm is attached stating that they would be responsible for carpet cleaning if they had a cat). Complaint Background: Product/Service: Apartment Lease Problem Occurred: 12/17/2014 Model: Account Number: Order Number: Talked to Company: 12/19/2014 Talked to Company (2"d): 12/23/2014 Talked to Company (3rd): 1/5/2015 Name of Sales Person: *** *** Purchase Price: $0.00 Disputed Amount: $381.00 Desired Settlement: The following adjustments shall be made to the final statement: There should be no rent charge for January, as *** and *** had paid rent through Dec and there were renters ready to move in before Jan If Aspenleaf Apartments could not have the apartment ready in a reasonable amount of time, then *** and *** are not responsible for the charges, especially since a break lease fee of $was paid. The charges for January 1't through 10th will remain as the new tenants moved in January 11th. 6 The cleaning fee should either be specifically explained with supporting documentation/photos or it should be removed from the statement. Cleaning fees will remain and are documented with photos. The carpet cleaning fee should be removed from the statement as explained above. Carpet cleaning fees will remain and are due to the fact that tenants signed a form stating that they knew that they would be charged for carpet cleaning due to the fact that they had a cat in the apartment. In addition, Ms*** should be reprimanded by the ownership group for her repeatedly accusing Mr*** of lying and then hanging up the phone on him for no reason. I will present the above information to the owners and see WHO they want to reprimand for this complete waste of time. Additional Comments from Consumer: I was the cosigner on the apartments lease; therefore, I am financially responsible for the bills as well as my daughter and her husband. Revdex.com Complaint ID: *** (***)

I was the cosigner on the apartment lease; therefore, I am fincancially responsible for the bill as well as my daughter and her husband.

I lived here from 2014 2015 this is by far the worst apartment complex I've ever rented from not only were they a pain in the [redacted] but they took all my deposit I had pet rent pet deposit and regular deposit $950 a month rent I really don't like The landlords and it's not because they're expensive but because they like to take money from young people that don't know any better I ought a take him to court we ended up paying the money so we wouldn't go into collections we bought a house after they raised our rent substantial amount I do not recommend this apartment complex to anybody is cheaper apartments and better neighborhoods with better landlords find something better

Complaint: [redacted]
I am rejecting this response because:
Ms. [redacted] has responded to my complaint by making a number
of false accusations and telling outright lies in her response as well as
trying to make me out to be the bad guy. 
I will not be responding to every comment and accusation that Ms.
[redacted] has made as it is clear that she does not care what the facts are in
this situation and will make them up to suit her case.
 
First, there is one concession that I will make.  I was not aware of the Pet Fees Lease
Addendum that charged the $65 for the carpet cleaning.  Even though this contradicts other paperwork,
I will remove the request for that $65 amount. 
That would place the refund request at $316 instead of $381.
 
On the other hand, Ms. [redacted] has resorted to misinformation,
false accusations and outright lies in many parts of her response.  A few examples:
 
1.  Ms. [redacted] claims
that I was “belligerent and demanding”, “very aggressive and demanding” and
that I am someone who “kicks and screams to get their way”.  All such accusations are completely false.  Instead, Ms. [redacted] is the one who talks
over people and hangs up when she doesn’t get her way.
2.  Ms. [redacted] stated
in a phone call on 23 Dec 2014 that [redacted] and [redacted] did not give written notice
to move out of the apartment until 17 Dec 2014. 
However, the documentation that she added to the Revdex.com file shows that the
notice to vacate was signed on 10 Dec 2014 and was signed by [redacted] of Aspenleaf
Apartments.
3.  Ms. [redacted] attached
a message from [redacted] allegedly written on 12/19
in regards to my phone call to Aspenleaf Apartments on 19 Dec 2014.  I believe that this message was written after
the fact due to the inconsistencies between the actual conversation and the
contents of the note.
            a.  The message uses words such as “demanding”
and “angry”.  The phone call was actually
quite cordial with me simply asking [redacted] a
couple of questions.  The phone call was
not “demanding and belligerent” as stated by Ms. [redacted].
            b.  The message states that I wanted [redacted] to call
first thing Monday morning.  I never requested
that in the phone conversation.
4.  The pictures shown
in the response are not clear enough to show much of anything.  However, items such as food stains inside the
oven (along with several other issues with the apartment at the time of move-in,
some of which are not legible on the carbon copy) are documented on the
Apartment Inspection Report signed by [redacted] of Aspenleaf Apartments on
12 August 2013.  Aspenleaf Apartments
cannot charge a cleaning fee for items documented on the Apartment Inspection
Report or for any items that are considered normal wear and tear.  Any cleaning fee charge must include the
“exact reasons” of what was deficient in accordance with CRS 38-12-103, and
that has not been provided.
5.  Ms. [redacted] states
that “We are a business and we have our policies and the customer does not
determine our policies”.  That statement
is only correct as long as the policies are in compliance with Colorado law, and that
is the real issue here.
6.  Ms. [redacted] seems
to believe that they can dictate the time necessary to release an apartment, no
matter if that time is absent in the signed written contract or is
reasonable.  However, the Colorado courts have consistently
ruled in favor of tenants that break a lease when a landlord does not make a
reasonable effort to lease the vacated property in a timely manner.  While 7 to 10 days is a reasonable time
period to turn over a property (in the view of the courts) when a new tenant is
available to move in, 21 days is not reasonable.
 
Time and space do not permit a discussion of all the other
inaccuracies and misinformation provided in the response by Ms. [redacted].  However, all phone conversations with [redacted]
and Ms. [redacted] were recorded and will support my statements that Ms. [redacted]
is not being truthful.  That is why I
originally requested in my 30 December 2014 letter that I would prefer to deal
with someone other than Ms. [redacted] regarding this matter (I never told Ms.
[redacted] not to contact me, nor did I “turn over” this matter to an attorney –
more misinformation from her).
 
My amended request is a refund of $316 to [redacted] and [redacted]
as previously stated in items one and two of the original desired settlement request.
[redacted]

ID [redacted]Response from Aspenleaf Apartments: I do not know how to resolve this issue with the cosigner, Mr. [redacted]. Unfortunately [redacted] and [redacted] are caught in the middle of this conflict and I feel for them. They are a young couple just getting started with renting apartments and now have this huge conflict that they should have been able to handle on their own. Also, it is a huge waste of time for me because if I don't just give Mr. [redacted] his way, the conflict will carry on. I have customers that I have to take care of that appreciate the way this is managed and I really want to spend my time on them. Mr. [redacted] forgets that he was in a binding, legal document! Mr. [redacted] did not address my proposal that I put in bold letters and underlined on my last response-I propose that to solve this issue we have [redacted] (the tenant) give his account of the situation, if Mr. [redacted] will allow it. I hayve again illustrated by red lett[redacted]g all my responses to Mr. [redacted]. Thehighlighted text is Mr. [redacted]'s remarks.MESSAGE: (from Mr. [redacted]) Complaint: [redacted] I am rejecting this response because:Ms. [redacted] has responded to my complaint by making a number of false accusations and telling outright lies in her response as well as trying to make me out to be the bad guy. I will not be responding to every comment and accusation that Ms. [redacted] has made as it is clear that she does not care what the facts are in this situation and will make them up to suit her case. First, there is one concession that I will make. I was not aware of the Pet Fees Lease Addendum that charged the $65 for the carpet cleaning. Even though this contradicts other paperwork, I will remove the request for that $65 amount. That would place the refund request at $316 instead of $381. On the other hand, Ms. [redacted] has resorted to misinformation, false accusations and outright lies in many parts of her response. A few examples: 1. Ms. [redacted] claims that I was "belligerent and demanding", "very aggressive and demanding" and that I am someone who "kicks and screams to get their way". All such accusations are completely false. Instead, Ms. [redacted] is the one who talks over people and hangs up when she doesn't get her way. 2. Ms. [redacted] stated in a phone call on 23 Dec 2014 that [redacted] and [redacted] did not give written notice to move out of the apartment until 17 Dec 2014. However, the documentation that she added to the Revdex.com file shows that the notice to vacate was signed on 10 Dec 2014 and was signed by [redacted] of Aspenleaf Apartments.  Mr. [redacted] has concerns about the date of the notice. I have stated that it doesn't MATTER what day they gave notice! The agreement that they signed stated that they needed to pay rent until the new tenants were paying rent. 3. Ms. [redacted] attached a message from [redacted] allegedly written on 12/19 in regards to my phone call to Aspenleaf Apartments on 19 Dec 2014. 1 believe that this message was written after the fact due to the inconsistencies between the actual conversation and the contents of the note. This is very disturbing that Mr. [redacted] would accuse me of lying! This note was not written after the fact; He can have [redacted] attest to that fact that this is the note that I received from her when I returned to work on Monday. a. The message uses words such as "demanding" and "angry". The phone call was actually quite cordial with me simply asking [redacted] a couple of questions. The phone call was not "demanding and belligerent" as stated by Ms. [redacted]. This was only a "quite cordial" conversation as accounted by''vlr. [redacted]. [redacted] stated that it as anything but cordial. b. The message states that I wanted [redacted] to call first thing Monday morning. I never requested that in the phone conversation. [redacted] is very good at her job and notes for employees the information that the caller relates to her. 4. The pictures shown in the response are not clear enough to show much of anything. However, items such as food stains inside the oven (along with several other issues with the apartment at the time of move-in, some of which are not legible on the carbon copy) are documented on the Apartment Inspection Report signed by [redacted] of Aspenleaf Apartments on 12 August 2013. Aspenleaf Apartments cannot charge a cleaning fee for items documented on the Apartment Inspection Report or for any items that are considered normal wear and tear. Any cleaning fee charge must include the "exact reasons" of what was deficient in accordance with CRS 38-12-103, and that has not been provided. Mr. [redacted]'s comment on the Apartment Inspection Report is confusing. On the inspection report his daughter mentions the "2 black scuff marks on the stove and food stains inside oven glass". The photos clearly indicate the burnt on stains on the edges of the inside of the oven, this is not the glass or the scuff marks! Can exact reasons, per accordance with CRS 38-12-103, be any more explicit then ACTUAL PIlOTOS??! 5. Ms. [redacted] states that "We are a business and we have our policies and the customer does not determine our policies". That statement is only correct as long as the policies are in compliance with Colorado law, and that is the real issue here. Not sure why Mr. [redacted] is mentioning Colorado law. We always comphy with the law and I am not sure why he would even mention this unless he is trying to intimidate me.6. Ms. [redacted] seems to believe that they can dictate the time necessary to release an apartment, no matter if that time is absent in the signed written contract or is reasonable. However, the Colorado courts have consistently ruled in favor of tenants that break a lease when a landlord does not make a reasonable effort to lease the vacated property in a timely manner. While 7 to 10 days is a reasonable time period to turn over a property (in the view of the courts) when a new tenant is available to move in, 21 days is not reasonable. Again as I have stated before, this is reasonable time when we are consid[redacted]g that our office was closed for two holidays, Christmas and New Year's. When you count the number of days our maintenance men were on duty during this time it was only 9 days so it was a reasonable time as referred to by Mr. [redacted]. I have attached calendars to indicate the days we were available to turn the unit. Again, if he was willing to pay overtime to my employees or have them work on their holiday breaks he should have notified me of this! Also, we had five other move ins that weekend so we didn't just have Mr. [redacted]'s to get ready. Time and space do not permit a discussion of all the other inaccuracies and misinformation provided in the response by Ms. [redacted]. However, all phone conversations with [redacted] and Ms. [redacted] were recorded and will support my statements that Ms. [redacted] is not being truthful. That is why I originally requested in my 30 December 2014 letter that I would prefer to deal with someone other than Ms. [redacted] regarding this matter (I never told Ms. [redacted] not to contact me, nor did I "turn over" this matter to an attorney - more misinformation from her). If there are phone conversations that were recorded, he needs to listen to them again. As far as the attorney misinformation that he refers to, Mr. [redacted] had Cc'd in the attorney's address that I have listed below. If Mr. [redacted] could explain why he put that address on this dipute- possible intimidation tactic???? I have a job as the property manager of this complex and intimidation might work with other people he associates with, but it does not stork with me!! [redacted], [redacted] 
[redacted], CO 80905. My amended request is a refund of $316 to [redacted] and [redacted] as previously stated in items one and two of the original desired settlement request. Again, I am so fair with my previous tenants that I will not back down to a person that demands his way. I wouldn't be doing my job if I backed down to anyone that demands unreasonable requests and this is unreasonable! [redacted]