Asphalt of Duluth

The customer's demand for removing and replacing the entire driveway is absolutely unreasonableThere is nothing wrong with the strength and integrity of the driveway There are no puddles or drainage problemsThe cosmetic differences in the appearance of the driveway surface are totally consistent with the differences between a paver applied pass and the handwork required where the paver doesn't fitIf we did remove and replace the driveway the appearance would be similar to what it is nowIn the years we have been in business, we have installed thousands of driveways with similar cosmetic appearances It is a fact in the industry It is always a recommendation that, after a blacktop driveway has cured for a season, it should be seal-coated to protect the surface and even out the cosmetic appearanceNormally, seal-coating is an additional expense, not included in the original price In an attempt to appease the customer, we have offered to do the seal-coating for no charge and have also approved a retainage of $800.00, several times the cost of the seal-coatingThe customer's demand is akin to requiring replacement of wood siding on a house because, before it is painted, some of the boards are a different shade than the othersFurthermore, we feel strongly that the customer's unnamed "expert", if indeed they are an expert, knows that our position is correct, but for some reason, wishes to make us look bad in the eyes of the consumer