Asphalt Paving & Concrete Inc.

Initial Business Response /* (1000, 6, 2014/09/10) */
Case # XXXXXXX
We turned this matter over to our insurance company who found there was no faultTherefore, we are pursuing legal action against Mr*** for non-payment of work performed
*** ***
President

Initial Business Response /* (1000, 5, 2016/02/04) */
I met with Mr*** in the spring of last yearWe had decided to wait until Summer to fix, we never heard from himAt this time we can not do any work do to the weather conditionsWe would be happy to work with Mr*** when weather
breaks in the Spring

Re: ***
We are forwarding you a copy of our bids which where never increasedI am also forwarding our invoice which is the same as our bidsThe driveway has water issues where it weepsIt discolors the seal, so we resealed the drive at no cost to
him.He is still not happy with the out-come because he felt we should have paved the driveway for what we charged himThere lies the issueWe did not damaged to his lightsAt this time we will be taking Mr*** to court and suing him for non-payment for work performed unless we are paid in full in days
*** ** ***

We were unable to complete this job on October 12th due to rain This job was completed on October 14th per our contract agreement. *** ** ***President

Initial Business Response /* (1000, 5, 2015/01/14) */
We have contacted Mr*** regarding this complaintWe have set up a time to meet with him on Thursday Jan 15,to resolve the issue with his driveway

Re: *** We are forwarding you a copy of our bids which where never increasedI am also forwarding our invoice which is the same as our bidsThe driveway has water issues where it weepsIt discolors the seal, so we resealed the drive at no cost to him.He is still not happy with the
out-come because he felt we should have paved the driveway for what we charged himThere lies the issueWe did not damaged to his lights.At this time we will be taking Mr*** to court and suing him for non-payment for work performed unless we are paid in full in days. *** ** ***

She contracted with us to seal her driveway We filled the hairline cracks a total of different times She expects not to see them, which is impossible Crack-filler does not hide the cracks We try and satisfy every customer but there is nothing more we can do

We have no signed contract with Mrs. [redacted] to perform any work.  She contracted with another party to clean her driveway last year, It was not cleaned properly.  We had to pull off the job.  I offered to help rectify the issue.  Please see attached letter that was sent over 2...

weeks ago. [redacted]President

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: [redacted] M. [redacted] - Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We have a letter that we mailed out to her on August 24, 2015 in response to her letter. We did not have a email...

or she would have received the letter by now. She should be receiving this letter today, 8/26 or tomorrow 8/27. I would like to send you a copy of this letter if you can tell me how to do so. This complaint should not be on our record as we responded as soon as we received the letter from Mrs. [redacted]

Initial Business Response /* (1000, 5, 2016/02/04) */
I met with Mr. [redacted] in the spring of last year. We had decided to wait until Summer to fix, we never heard from him. At this time we can not do any work do to the weather conditions. We would be happy to work with Mr. [redacted] when...

weather breaks in the Spring.

We paved Mr. [redacted]'s driveway by hand because the gate we needed to pass thru was to narrow to get our spreader box thru.  Even though we had to pave the drive by hand it turned out very well.  There are no rough spots, as we applied an asphalt emulsion seal to smooth these areas out at...

no cost to the customer.  He does have a small puddle on the drive after it rains but its so thin its gone after 30 minutes.He is upset because we were unable to use the spreader box, so he thinks his job is compromised. Which using or not using the spreader box has no affect on the finished product.  The spreader box allows us to lay more asphalt at a faster rate which cuts our labor expense.  Also we have always been professional from start to finish, we have answered every call or returned his calls, always being polite.  His job is good and will last 15 years.  There is nothing more we can do.Thanks,[redacted]

This company is terrible in every conceivable way. Initially, Dave (one of the owners) came to provide an estimate for a circle driveway and explained the job would take no more than 3 days. After signing their bid and requesting the begin work, I did not hear from anyone for almost 3 weeks. After calling the main office multiple times, I finally received a return call indicated work would commence "in the next couple days". Two weeks later, the contractor showed up to dig out the area. After digging, nobody showed up for almost a month to pour the asphalt. I called Dave more than five times without receiving a return phone call. While pouring the asphalt, their contractors appear to only work for 3 or 4 hours a days, as they had to come back several times to finish the job. As a result, there are unsightly seams in several locations. Ultimately, the job that was supposed to take 3 days took almost 3 months.

To make matters worse, when the invoice came, it was over $1,000 (more than 10% of the overall cost) more than their bid.

Unfortunately, I cannot say one positive thing about this company. They were unresponsive, dishonest and did very poor work.

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: [redacted] M. [redacted] - Presiden
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We have a letter that we mailed out to her on August 24, 2015 in response to her letter. We did not have a...

email or she would have received the letter by now. She should be receiving this letter today, 8/26 or tomorrow 8/27. I would like to send you a copy of this letter if you can tell me how to do so. This complaint should not be on our record as we responded as soon as we received the letter from Mrs. [redacted]

We paved Mr. [redacted]'s driveway by hand because the gate we needed to pass thru was to narrow to get our spreader box thru.  Even though we had to pave the drive by hand it turned out very well.  There are no rough spots, as we applied an asphalt emulsion seal to smooth these areas out...

at no cost to the customer.  He does have a small puddle on the drive after it rains but its so thin its gone after 30 minutes.
He is upset because we were unable to use the spreader box, so he thinks his job is compromised. Which using or not using the spreader box has no affect on the finished product.  The spreader box allows us to lay more asphalt at a faster rate which cuts our labor expense.  Also we have always been professional from start to finish, we have answered every call or returned his calls, always being polite.  His job is good and will last 15 years.  There is nothing more we can do.
Thanks,
[redacted]

We were unable to complete this job on October 12th due to rain.  This job was completed on October 14th per our contract agreement.
 
[redacted]
President

Our experience with this company included a very courteous and helpful office staff. Nevertheless, the office did seem to be somewhat disorganized, and after submitting a contract for a driveway to be repaired, we were unable to schedule the work in a timely fashion. We tried multiple times over several days to get in touch with the person who would schedule the work, but never received a call back. We finally had to cancel the work with this company.

One of my worst experiences with any company. When we first signed the contract, they told us there was a 2-week delay. We waited for a few weeks and heard nothing. Hubby called and the secretary had zero information, so told us that someone would call. We waited for a few days and nobody did. Hubby called again. Finally someone called back and quoted us another 2-week time frame.

We waited another 2 weeks and still heard nothing. We called again. Finally we heard from the project manager saying he would be out the following week. The next week he emailed citing the rain as a reason the driveway remained unfinished. Hubby emailed back asking for a more firm date of completion, and then received a phone call giving a definite date. The project manager also said he would call if any problems arose to prevent completion.

On the day that was quoted to us, we had a friend keep an eye on the house to see how the work was going. Nobody was there. No work was being done. The next day hubby called the project manager wondering why we waited 2 months to have nothing done, and why there was no phone call about the lack of work. He immediately became highly defensive saying he didn't want to bother us on vacation but that there was some rain in the past month and there were other companies he had to finish first, etc etc.
So many reasons why we didn't matter and still couldn't have a paved driveway for over 2 months.

After hearing him refuse to take any responsibility, my husband stated that he just wanted somebody to pave our driveway. His response? "So do you just want me to take you off the list?" Instead of actually doing the work even after 2 months, he volunteered to cancel our contract.

TL;DR-- Little to no communication. Had to call so many times to get any response.
Didn't pave even though we waited 2 months.
Made excuses and scheduled bigger companies before us just so they could make more $$$.
Didn't take any responsibility for the work and offered to cancel our contract when we said we wanted the job done.

DO NOT WORK WITH THIS COMPANY.

We have no signed contract with Mrs. [redacted] to perform any work.  She contracted with another party to clean her driveway last year, It was not cleaned properly.  We had to pull off the job.  I offered to help rectify the issue.  Please see attached letter that was sent over...

2 weeks ago. 
[redacted]
President

We received this Revdex.com complaint on 9/17/2016 but we had already cleaned the concrete per the customers request on 9/12/2016