Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in Mid-October There has been no deviation from the original schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept16-18) This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter seasonThe fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks We would love to have these guests visit us, however we must stick to our original Summer schedule of days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-OctoberIf these guests are able to visit on Oct1st or 2nd we would be happy to extend them a discount They can contact me directly at [redacted] Thank you, Ryan H [redacted] Resort Services Director
Complaint ID # [redacted] We here at AZ Snowbowl are sorry Mr [redacted] had a bad experience here at our mountain The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Deptfor yelling and cussing in front of other guests We will not be offering Mr [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction AZ Snowbowl has given out AM Vouchers since we opened this season and Mr [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/at around 9:15am Robert [redacted] came into the Guest Service Deptwith his child He was complaining that the AM Voucher that he had received on 12/30/was only good for $off of an all-day lift ticket Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $and that this is how we take care of our morning lift tickets As long as you return your all-day lift ticket before 12:30, we will give you a $AM Voucher good anytime during the 2015/ski season Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day I told him that I did not appreciate him yelling and demanding things and asked him to calm down He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance At this point he stood his ground and told me to go ahead and call security I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the departmentKolby K***Tickets & Guest Service ManagerArizona Snowbowl
Mr [redacted] purchased lift tickets with equipment rentals online on 3/12/valid for 3/13/ Purchase confirmation with terms and conditions is attachedThe equipment was not returned by 4:30pm on 3/13/$in late fees was then charged after hours on 3/13/ Rental Purchase Terms and Conditions state: Equipment not returned by designated time will be charged a late feeLifts close at 4:00pm so the posted equipment due back by time is 4:30pm The late fee is not enforced until after 5:00pm allowing guests a grace period Mr [redacted] submitted an email request through snowbowl.ski website on 3/17/at 6:am stating the following: I have been wrongfully charged separate charges of eachI don’t know what kind of scam you all are trying to run but if this is not fixed I will be pursuing litigation against snowbowl for fraudI suggest whatever sleezball is throwing on hidden charges be fired before snowbowl suffers the consequencesI have photos of my bank account as proof of the fraudulent chargesTrust me when I say nothing would make me happier than to take down this entire scam of a business The Snowbowl guest service team replied to MrMalone’s email on 3/17/at 7:16am with the following: [redacted] , You were charged for two rental late fees, per the contract you signed when renting the rentals all rentals are due back at 4:30pmYour gear was failed to be returned by agreed time for both yourself and Gabrielle BradleyThe $fee was agreed to and signed when purchasing rentals online to be processed to card on file if equipment was not returnedThank you, Christian Best Guest Services & Ticket Sales Supervisor As a courtesy we have refunded his late charges for a total of $refunded to his card ending in on 3/25/ This may take a few days to post to his accountCopy of the refund receipt is attached
Complaint ID # [redacted]
We here at AZ Snowbowl are sorry Mr. [redacted] had a bad experience here at our mountain. The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Dept. for yelling and cussing...
in front of other guests. We will not be offering Mr. [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction. AZ Snowbowl has given out 191 AM Vouchers since we opened this season and Mr. [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/2015 at around 9:15am Robert [redacted] came into the Guest Service Dept. with his child. He was complaining that the AM Voucher that he had received on 12/30/2015 was only good for $10 off of an all-day lift ticket. Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $10 and that this is how we take care of our morning lift tickets. As long as you return your all-day lift ticket before 12:30, we will give you a $10 AM Voucher good anytime during the 2015/2016 ski season. Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department. At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day. I told him that I did not appreciate him yelling and demanding things and asked him to calm down. He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance. At this point he stood his ground and told me to go ahead and call security. I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court. I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the department. Kolby K[redacted]Tickets & Guest Service ManagerArizona Snowbowl
Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was 7 days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in Mid-October. There has been no deviation from the original...
schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept. 16-18). This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter season. The fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks. We would love to have these guests visit us, however we must stick to our original Summer schedule of 7 days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-October. If these guests are able to visit on Oct. 1st or 2nd we would be happy to extend them a discount. They can contact me directly at [redacted] Thank you, Ryan H[redacted] Resort Services Director
November 28, 2015Dispute Resolution ConsultantRevdex.com4428 N. 12th StreetPhoenix, AZ 85014Reference ID #: [redacted]9In response to the notification dated November 23, 2015 I offer the following details.The subject matter of the customer’s complaint centers on the redemption of a...
pre-paid deposit for a season pass to the Arizona Snowbowl for skiing privileges. I have reviewed the statement submitted by [redacted]Mr. [redacted] used to work for Arizona Snowbowl as a seasonal employee. He has an above average level of knowledge when it pertains to Snowbowl, our policies and procedures. Mr. [redacted] was one of 2,310 customers that took advantage of our “price lock” opportunity to secure a prescribed rate by paying a small deposit for the right to pay the remainder at a later date. Mr. [redacted] states that he misplaced the card verifying his right to exercise the offer; “….I glanced at them (cards) and put them in the bottom of a mail pile not to think of them until fall…”. Every person who purchased the “price lock” was sent at least two reminders via email prior to the deadline to fulfill the purchase. Our web site had instructions to assist guests that may have lost their card as we knew some guests would have difficulty. Snowbowl went so far as to provide a website prompt for those that misplaced their card. Lastly, we extended the grace period for an additional thirty days beyond the posted deadline to accommodate those situations. The process went very smooth and we had no complaints, except for Mr. [redacted]. The fact is Mr. [redacted] simply forgot and failed to activate his purchase by the deadline or within the thirty day grace period. Mr. [redacted] is the only person I am aware of, out of over 2,000, that missed these opportunities. Our literature made it very clear that the deadline for fulfillment was September 30. The terms and conditions were very clear. It is also our policy that we do not “exchange” products from one individual to another which was part of his request. Arizona Snowbowl has over 6,000 season passholders. We simply must adhere to our rules and regulations for this type of product due to the volume of exceptions we would receive. In light of the situation Mr. [redacted] is not entitled to any relief from Arizona Snowbowl. Sincerely,J.R. [redacted]General Manager
The Scenic Chairlift Schedule last season was extended weekends only (Fri. / Sat. / Sun. / Mon.) This season to better accommodate guests during the summer travel season we expanded service to 7 days a week Memorial Day – Labor Day then Fri. / Sat. / Sun. until Mid-October. The only fall change was due to lift maintenance (photo attached) which will be completed this coming week. We would not have adjusted the schedule for a celebrity. At the time of my original response the best I could offer Mr. [redacted] was a discount for Oct. 1 or 2. Since then we have received more updates on the lift maintenance project, and almost overnight the fall colors have started to change and will be in bloom next week. Based on the amount of inquiries we have received during the current lift maintenance and the expected fall color customer demand the decision was made today to open 7 days a week once the maintenance is complete. The exact date will be posted on our website as soon as possible but is expected to be Sept. 28 or 29. This means that we will in fact be open on Oct. 3rd (weather permitting) the date the Mr. [redacted] intended to visit, and will remain open as long as the fall colors last. Thank you for the interest in our Scenic Chairlift and enjoy the ride to 11,500 feet with all the Northern Arizona colors.Ryan H[redacted]Resort Services Director
I would like to take the time to thank the subject business taking the time respond to our inquiry, but I must further protest...Prior to the time frame of the AZ Snowbowl announcing their "scheduled Agassiz lift maintenance" on their website, there was also a banner on their website indicating that their Fall schedule had changed. In fact, their original advertised schedule was Sat-Mon. To further qualify this theory, I guess I would have to ask what was their schedule was last year? Was it Sat-Mon? Anyhow, my thinking still remains that if we were some celebrity visiting the AZ Snowbowl on Monday Oct. 3rd, or some agency doing a story or an exclusive..., that the AZ Snowbowl would graciously oblige us. While I am appreciative of their offer for a discount for either Oct. 1st or 2nd, we simply won't be in that area until Oct. 3rd. If it is helpful, my wife and I will additionally be in that area on Oct. 3rd, 4th, and morning of the 5th if the subject business believes that they might be able to be creative for us. Thanks!v/r,Mr. [redacted]
Mr. [redacted] purchased 2 lift tickets with equipment rentals online on 3/12/18 valid for 3/13/18. Purchase confirmation with terms and conditions is attached. The equipment was not returned by 4:30pm on 3/13/18. $20 in late fees was then charged after hours on 3/13/18 Rental Purchase...
Terms and Conditions state: Equipment not returned by designated time will be charged a late fee. Lifts close at 4:00pm so the posted equipment due back by time is 4:30pm. The late fee is not enforced until after 5:00pm allowing guests a grace period. Mr. [redacted] submitted an email request through snowbowl.ski website on 3/17/18 at 6:03 am stating the following: I have been wrongfully charged 2 separate charges of 10.00 each. I don’t know what kind of scam you all are trying to run but if this is not fixed I will be pursuing litigation against snowbowl for fraud. I suggest whatever sleezball is throwing on hidden charges be fired before snowbowl suffers the consequences. I have photos of my bank account as proof of the fraudulent charges. Trust me when I say nothing would make me happier than to take down this entire scam of a business. The Snowbowl guest service team replied to Mr. Malone’s email on 3/17/18 at 7:16am with the following: [redacted], You were charged for two rental late fees, per the contract you signed when renting the rentals all rentals are due back at 4:30pm. Your gear was failed to be returned by agreed time for both yourself and Gabrielle Bradley. The $10 fee was agreed to and signed when purchasing rentals online to be processed to card on file if equipment was not returned. Thank you, Christian Best Guest Services & Ticket Sales Supervisor As a courtesy we have refunded his late charges for a total of $20 refunded to his card ending in 0260 on 3/25/18. This may take a few days to post to his account. Copy of the refund receipt is attached.
Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in Mid-October There has been no deviation from the original schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept16-18) This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter seasonThe fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks We would love to have these guests visit us, however we must stick to our original Summer schedule of days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-OctoberIf these guests are able to visit on Oct1st or 2nd we would be happy to extend them a discount They can contact me directly at [redacted] Thank you, Ryan H [redacted] Resort Services Director
Complaint ID # [redacted] We here at AZ Snowbowl are sorry Mr [redacted] had a bad experience here at our mountain The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Deptfor yelling and cussing in front of other guests We will not be offering Mr [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction AZ Snowbowl has given out AM Vouchers since we opened this season and Mr [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/at around 9:15am Robert [redacted] came into the Guest Service Deptwith his child He was complaining that the AM Voucher that he had received on 12/30/was only good for $off of an all-day lift ticket Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $and that this is how we take care of our morning lift tickets As long as you return your all-day lift ticket before 12:30, we will give you a $AM Voucher good anytime during the 2015/ski season Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day I told him that I did not appreciate him yelling and demanding things and asked him to calm down He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance At this point he stood his ground and told me to go ahead and call security I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the departmentKolby K***Tickets & Guest Service ManagerArizona Snowbowl
Mr [redacted] purchased lift tickets with equipment rentals online on 3/12/valid for 3/13/ Purchase confirmation with terms and conditions is attachedThe equipment was not returned by 4:30pm on 3/13/$in late fees was then charged after hours on 3/13/ Rental Purchase Terms and Conditions state: Equipment not returned by designated time will be charged a late feeLifts close at 4:00pm so the posted equipment due back by time is 4:30pm The late fee is not enforced until after 5:00pm allowing guests a grace period Mr [redacted] submitted an email request through snowbowl.ski website on 3/17/at 6:am stating the following: I have been wrongfully charged separate charges of eachI don’t know what kind of scam you all are trying to run but if this is not fixed I will be pursuing litigation against snowbowl for fraudI suggest whatever sleezball is throwing on hidden charges be fired before snowbowl suffers the consequencesI have photos of my bank account as proof of the fraudulent chargesTrust me when I say nothing would make me happier than to take down this entire scam of a business The Snowbowl guest service team replied to MrMalone’s email on 3/17/at 7:16am with the following: [redacted] , You were charged for two rental late fees, per the contract you signed when renting the rentals all rentals are due back at 4:30pmYour gear was failed to be returned by agreed time for both yourself and Gabrielle BradleyThe $fee was agreed to and signed when purchasing rentals online to be processed to card on file if equipment was not returnedThank you, Christian Best Guest Services & Ticket Sales Supervisor As a courtesy we have refunded his late charges for a total of $refunded to his card ending in on 3/25/ This may take a few days to post to his accountCopy of the refund receipt is attached
Complaint ID # [redacted]
We here at AZ Snowbowl are sorry Mr. [redacted] had a bad experience here at our mountain. The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Dept. for yelling and cussing...
in front of other guests. We will not be offering Mr. [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction. AZ Snowbowl has given out 191 AM Vouchers since we opened this season and Mr. [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/2015 at around 9:15am Robert [redacted] came into the Guest Service Dept. with his child. He was complaining that the AM Voucher that he had received on 12/30/2015 was only good for $10 off of an all-day lift ticket. Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $10 and that this is how we take care of our morning lift tickets. As long as you return your all-day lift ticket before 12:30, we will give you a $10 AM Voucher good anytime during the 2015/2016 ski season. Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department. At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day. I told him that I did not appreciate him yelling and demanding things and asked him to calm down. He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance. At this point he stood his ground and told me to go ahead and call security. I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court. I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the department. Kolby K[redacted]Tickets & Guest Service ManagerArizona Snowbowl
Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was 7 days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in Mid-October. There has been no deviation from the original...
schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept. 16-18). This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter season. The fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks. We would love to have these guests visit us, however we must stick to our original Summer schedule of 7 days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-October. If these guests are able to visit on Oct. 1st or 2nd we would be happy to extend them a discount. They can contact me directly at [redacted] Thank you, Ryan H[redacted] Resort Services Director
November 28, 2015Dispute Resolution ConsultantRevdex.com4428 N. 12th StreetPhoenix, AZ 85014Reference ID #: [redacted]9In response to the notification dated November 23, 2015 I offer the following details.The subject matter of the customer’s complaint centers on the redemption of a...
pre-paid deposit for a season pass to the Arizona Snowbowl for skiing privileges. I have reviewed the statement submitted by [redacted]Mr. [redacted] used to work for Arizona Snowbowl as a seasonal employee. He has an above average level of knowledge when it pertains to Snowbowl, our policies and procedures. Mr. [redacted] was one of 2,310 customers that took advantage of our “price lock” opportunity to secure a prescribed rate by paying a small deposit for the right to pay the remainder at a later date. Mr. [redacted] states that he misplaced the card verifying his right to exercise the offer; “….I glanced at them (cards) and put them in the bottom of a mail pile not to think of them until fall…”. Every person who purchased the “price lock” was sent at least two reminders via email prior to the deadline to fulfill the purchase. Our web site had instructions to assist guests that may have lost their card as we knew some guests would have difficulty. Snowbowl went so far as to provide a website prompt for those that misplaced their card. Lastly, we extended the grace period for an additional thirty days beyond the posted deadline to accommodate those situations. The process went very smooth and we had no complaints, except for Mr. [redacted]. The fact is Mr. [redacted] simply forgot and failed to activate his purchase by the deadline or within the thirty day grace period. Mr. [redacted] is the only person I am aware of, out of over 2,000, that missed these opportunities. Our literature made it very clear that the deadline for fulfillment was September 30. The terms and conditions were very clear. It is also our policy that we do not “exchange” products from one individual to another which was part of his request. Arizona Snowbowl has over 6,000 season passholders. We simply must adhere to our rules and regulations for this type of product due to the volume of exceptions we would receive. In light of the situation Mr. [redacted] is not entitled to any relief from Arizona Snowbowl. Sincerely,J.R. [redacted]General Manager
The Scenic Chairlift Schedule last season was extended weekends only (Fri. / Sat. / Sun. / Mon.) This season to better accommodate guests during the summer travel season we expanded service to 7 days a week Memorial Day – Labor Day then Fri. / Sat. / Sun. until Mid-October. The only fall change was due to lift maintenance (photo attached) which will be completed this coming week. We would not have adjusted the schedule for a celebrity. At the time of my original response the best I could offer Mr. [redacted] was a discount for Oct. 1 or 2. Since then we have received more updates on the lift maintenance project, and almost overnight the fall colors have started to change and will be in bloom next week. Based on the amount of inquiries we have received during the current lift maintenance and the expected fall color customer demand the decision was made today to open 7 days a week once the maintenance is complete. The exact date will be posted on our website as soon as possible but is expected to be Sept. 28 or 29. This means that we will in fact be open on Oct. 3rd (weather permitting) the date the Mr. [redacted] intended to visit, and will remain open as long as the fall colors last. Thank you for the interest in our Scenic Chairlift and enjoy the ride to 11,500 feet with all the Northern Arizona colors.Ryan H[redacted]Resort Services Director
I would like to take the time to thank the subject business taking the time respond to our inquiry, but I must further protest...Prior to the time frame of the AZ Snowbowl announcing their "scheduled Agassiz lift maintenance" on their website, there was also a banner on their website indicating that their Fall schedule had changed. In fact, their original advertised schedule was Sat-Mon. To further qualify this theory, I guess I would have to ask what was their schedule was last year? Was it Sat-Mon? Anyhow, my thinking still remains that if we were some celebrity visiting the AZ Snowbowl on Monday Oct. 3rd, or some agency doing a story or an exclusive..., that the AZ Snowbowl would graciously oblige us. While I am appreciative of their offer for a discount for either Oct. 1st or 2nd, we simply won't be in that area until Oct. 3rd. If it is helpful, my wife and I will additionally be in that area on Oct. 3rd, 4th, and morning of the 5th if the subject business believes that they might be able to be creative for us. Thanks!v/r,Mr. [redacted]
Mr. [redacted] purchased 2 lift tickets with equipment rentals online on 3/12/18 valid for 3/13/18. Purchase confirmation with terms and conditions is attached. The equipment was not returned by 4:30pm on 3/13/18. $20 in late fees was then charged after hours on 3/13/18 Rental Purchase...
Terms and Conditions state: Equipment not returned by designated time will be charged a late fee. Lifts close at 4:00pm so the posted equipment due back by time is 4:30pm. The late fee is not enforced until after 5:00pm allowing guests a grace period. Mr. [redacted] submitted an email request through snowbowl.ski website on 3/17/18 at 6:03 am stating the following: I have been wrongfully charged 2 separate charges of 10.00 each. I don’t know what kind of scam you all are trying to run but if this is not fixed I will be pursuing litigation against snowbowl for fraud. I suggest whatever sleezball is throwing on hidden charges be fired before snowbowl suffers the consequences. I have photos of my bank account as proof of the fraudulent charges. Trust me when I say nothing would make me happier than to take down this entire scam of a business. The Snowbowl guest service team replied to Mr. Malone’s email on 3/17/18 at 7:16am with the following: [redacted], You were charged for two rental late fees, per the contract you signed when renting the rentals all rentals are due back at 4:30pm. Your gear was failed to be returned by agreed time for both yourself and Gabrielle Bradley. The $10 fee was agreed to and signed when purchasing rentals online to be processed to card on file if equipment was not returned. Thank you, Christian Best Guest Services & Ticket Sales Supervisor As a courtesy we have refunded his late charges for a total of $20 refunded to his card ending in 0260 on 3/25/18. This may take a few days to post to his account. Copy of the refund receipt is attached.