Asphalt Services

Initial Business Response / [redacted] (1000, 8, 2016/10/31) */ Contact Name and Title: [redacted] Service Dir Contact Phone: 775-826- Contact Email: [redacted] Although we are not unsympathetic to [redacted] request, Bill Pearce BMW is not able to honor his request to repair the turbos as the warranty extension expired on 08/31/Bill Pearce BMW went to BMW North America on behalf of [redacted] and they offered a discount on the repairThe service advisors were temporarily confused on the warranty extension because the vehicle has low mileage and in that regard does fall under the warranty extension, however, in order for the warranty extension to be in effect both time in service and mileage criteria must be met and this vehicle does not meet both criteria

Initial Business Response /* (1000, 8, 2016/10/31) */
Contact Name and Title: *** Service Dir
Contact Phone: 775-826-
Contact Email: ***
Although we are not unsympathetic to *** request, Bill Pearce BMW is not able to honor his request to repair
the turbos as the warranty extension expired on 08/31/ Bill Pearce BMW went to BMW North America on behalf of *** and they offered a discount on the repair The service advisors were temporarily confused on the warranty extension because the vehicle has low mileage and in that regard does fall under the warranty extension, however, in order for the warranty extension to be in effect both time in service and mileage criteria must be met and this vehicle does not meet both criteria

Initial Business Response /* (1000, 8, 2016/10/31) */
Contact Name and Title: [redacted] Service Dir
Contact Phone: 775-826-2100
Contact Email: [redacted]
Although we are not unsympathetic to [redacted] request, Bill Pearce BMW is not able to honor his request to repair...

the turbos as the warranty extension expired on 08/31/2015. Bill Pearce BMW went to BMW North America on behalf of [redacted] and they offered a discount on the repair. The service advisors were temporarily confused on the warranty extension because the vehicle has low mileage and in that regard does fall under the warranty extension, however, in order for the warranty extension to be in effect both time in service and mileage criteria must be met and this vehicle does not meet both criteria.