Last year I had experienced an abundance of mice that had invaded my garage and home where other companies were only offering a temporary solution to the problem, Skeddale Wildlife pretty much assured me that the mice would be gone within a certain amount of timeThey were true to their word and kept coming each and every time I needed them to come back They completely mouseproofed my house going over and above their duties and a year later I can honestly say I don't live with the mice anymoreThey live maybe at my neighbours house but not mine!!! Lol I would like to personally thank the entire crew from Skeddale Wildlife for making me feel good about my house again and for giving me hope that they could actually rid me of this terrible problemJonathan was the one guy in particular that really went over and above for me and I thank him for listening and answering all of my calls as if I was his only customerLifetime warranty that is transferable!! Thanks again Skeddale!!!
ACT replaced my driveway and concrete apron about years agoThe apron was never sloped/graded correctly, but I lived with itLast year the concrete started to crunble, ACT has a year warrantyI have been trying to get the problem fixed for over monthsVERY BAD customer service, no returned callsFinally, they call and say the will be repairing the driveway on a specific day, I'm not in town, I cut my trip short to be here AND THEY NEVER SHOW UP! Next day they rip out the apron, but can't replace it! Too big a job for themThats on FridayThey state that they will be out 1st thing Monday MorningMonday morning they call and say it will be on Tuesday Terrible company, awful customer service, STAY AWAY from this company
Initial Business Response / [redacted] (1000, 5, 2014/07/26) */ ***, My understanding of the situation is that we screwed up on our communication, not once, but twiceI apologize for thatThe first day you were scheduled, it rained, and we did not call to say we would not work in the rainThe second time you were scheduled, the workers ran behind and did notify the office to call you, but there was a miss communication, another customer that day had a very similar name, and the message was left on the wrong phoneI am sorry we made these mistakesWe did schedule you again right away, but I was informed that you demanded we reduce our price for these mistakes or you would cancel our agreement, which you didI have been running this business for years, and resent your implication that we run a poor businessOur business is one of managing constant change, unfortunately mistakes do happenOnce again, I apologize for these mistakes [redacted]
Initial Business Response / [redacted] (4000, 8, 2015/11/24) */ In October of we installed a stamped concrete patio for Mr [redacted] at his new construction homeWe worked late and hard to complete the installation, and could not apply the sealer till this spring due to colder temperaturesWe were told the job looked great and they had recieved compliments on the workWe applied the sealer in the spring, and have had just a constant string of complaints sinceWe have been out numerous times to resolve the complaintsThe last time we fixed everything and mailed the bill, we did not hear anything for weeks, so we filed a lienSo now there are items of concernI have explained to Mr [redacted] that those three items would only take 2-hours of labor and minimal material, yet he feels that is worth $2,He complains about our communication, but it is difficult when he refuses to meet with meWe have a significant difference in the value and the validity of the repairs, why they exist, and how the events have transpired Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaints that the owner speaks of all are issues that affect the integrity of the patio and display a lack of proper workmanshipI have never refused to meet with the owner and I can provide documentation of each instance that an email or phone call was sent and I either never received a response or the response came weeks or months laterI have emails from the owner himself apologizing for not getting back to me as well as the office person confirming my messages and emails were forwarded and received by the owner but the communication continued to be slowThe owner will not be able to provide the same documentation to show I have been slow to respond of have refused to meet with himWhen the problems original showed up I asked for an in person meeting and never received a response from the owner, instead I find him one morning in my back yard without permission examining the patioI was leaving for work and had little time to review the issues with him but did take the time to cover them with himThe crew that came out to fix those issues failed to address the issues that I spoke directly with the owner about and he had to send another crew back to try to fix those issues The owner reached out to me only after I said I would be contacting the Revdex.com and he said he would take $off for the issues but would not fix themHere is a recap of the current issues: Sealer was improperly applied three times and has large areas of white spots showing up Exposed Vertical sides of the patio have large areas/pockets of missing concrete There are several areas where rocks have pushed there way up though the concrete surface and have created cracks/bubbles in the surface Previous attempts to fill in the above cracks/bubbles was done with colored concrete that does not match the original color The saw joint was cut in the incorrect position and a small hairline crack has now gotten larger and joined the saw joint and a large area of concrete has broken offThey have tried to patch it twice and the patch will not holdThe opposite side of the the saw joint now has a crack as well The patch done by the saw joint was done with colored concrete that does not match the original color The owner filed a mechanics lien although the work has not been completed I would like the Revdex.com to respond directly to me on this question - If is submit additional documents and photos and this issue is not resolved to my satisfaction will those documents and photos be available to the public who search for history with the Revdex.com on this company I have been more than patient and have a patio that will need extensive work to be done by a qualified contractorThe owner states all of this can be done for $(I have the email from him stating so) - I know for a fact I wont be able to get a contract to even come to my home for $let alone finish he job that was not completed Final Business Response / [redacted] (4000, 17, 2015/12/16) */ I was out of town for weeks, just got backWe have no problem coming to a fair amount, but there has been no fair counterI had previously given an amount of $deduction off the balance due and explained in terms of hours of labor and material for what the remaining issues are, that more than coversHis reply was that he demands the removal of the lien and no further payment madeThat was not even close to acceptableSo as of now, we are still at a stalemate
So, I'm really not a fan of bashing companies online, but we have been sooooo disappointed by the services we've had done by ACT AsphaltIt's now been about months since our project was supposed to be completed (mind you this is not a big project) and it still hasn't been done right1) They never completed the excavation on the side to allow drainage off our driveway which had been discussed and agreed upon at least a half dozen times with multiple peopleThey said they needed to do this before they could pave the rest of the driveway.....failThat also needs to be paved once it's been cleared out2) When we inspected the job this morning we discovered they smoothed our side driveway out with a stick in the middle of itThey pulled it out and never smoothed it back over so our newly paved driveway already has a big crack in itWe have discovered multiple other incidents of this as well3) They had to redo some of the cement in our garageThey are trying to charge us for feet in length of cement when they really only did about foot4) They are also trying to tell us we owe more than $1k more than the contract statesWhen you're spending nearly figures on something.....you'd expect it to be done rightWe would not recommend this company to anyone in the area
Initial Business Response /* (1000, 5, 2014/11/01) */
We apologizeA miss communication occured, the work order went out, but was not done, and we thought it wasI have sent a letter stating we will be out when we start crackfill and seal in late May or early June, of 2015, and refill
the cracks and reseal
Initial Business Response /* (1000, 5, 2015/07/16) */
Mr *** had his warranty work scheduled once already and he did not let us come out and do the workWe have explained to him that warranty work is worked in efficently when doing other jobs nearby, and can take a little bit, but they
ALWAYS get doneHis statement about the owners response is completely falseHe calls the office repeatedly and is given the same answer, that the work will get done and we will call the day beforeWe will get the warranty work done this summer as per the conditions of our agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our so called repetitive calls: 4/9/at 3:30pm we left message to call us back after 3pm to tell them our apron needs to be replaced again4/10/at 7:41am Barb from ACT left message with me saying estimator will call me4/10/at 3:25pm I left message to contact me back after 3pm4/14/15-4/16/we received no call from estimator4/30/my wife called and talked to ArleneShe said she sees no written order for an estimator to callShe saw nothing under our name, not even a log of our phone callsShe did say Rod handles the warranty work and he will contact usMy wife also said that I wanted to be here to talk to the estimator when they come because of the past problems with the first replacement5/5/Rod came out to my house and left a paper in the doorHe did not contact me to make sure I would be homeHis statement on the bottom of the paper that was left in the door said that they would fix it when they get going this season5/23/Rod came back and looked at the previously replaced section when I was homeHe said the section would be replaced ASAP because he didn't want that to be hanging over our heads and that he was going to go back to the office and write up a work order with all the specifications that needed to be done and we would be put on the schedule immediately6/3/my wife called at 7:45am to see if we were on the schedule6/10/my wife called at 8:30am and she talked to Barb or Arlene and they were just going to put us on the scheduleShe said I must have been on her mind that she was just putting us onMy wife said that I wanted to be here when they come outBarb said they don't know exactly when they will come, just when they are in the area and have timeMy wife asked them to call at least two hours before they would come to make sure someone will be homeShe said they would be able to call before comingWhen my wife told me about the schedule I said that Rod said that someone had to be here anyways to open up the garage door for the replacement and that Rod would notify us two days in advanceHere we are on 7/23/with no calls/ no response/ and NO REPAIRSThis is what they call "ASAP"!? The driveway is now worse than when Rod came out on 5/20/Now I want the driveway replaced because I want the driveway to fully match the apronThe last time I had the warranty work done took months to get the job done from the first call to when the work was completedIf it would have been completed correctly the first time we wouldn't be going through this nowThat is why I insist on being here to watch the work being completedWe do now know who Dave *** is who responded to this complaint, but if he would have been involved through out this process, it may have been resolved by now
Final Business Response /* (4000, 9, 2015/08/01) */
The warranty work was completed on 7/23/Our staff has had to endure the rudeness of these peopleThere should be a service where business can complain about rude and obnoxious customers, so that we do not not have to work for people like this
ACT gave me a horrible driveway The bid said inches thick and got only It started to crack and sink It took me years to get them out for warranty work, only after I threatened a lawsuit Cut a huge chunk out of my driveway and that's when I discovered the thickness issue HORRIBLE COMPANY DO NOT USE
I am taking them to court
ACT replaced my driveway and concrete apron about 4 years ago. The apron was never sloped/graded correctly, but I lived with it. Last year the concrete started to crunble, ACT has a 10 year warranty. I have been trying to get the problem fixed for over 9 months. VERY BAD customer service, no returned calls. Finally, they call and say the will be repairing the driveway on a specific day, I'm not in town, I cut my trip short to be here AND THEY NEVER SHOW UP! Next day they rip out the apron, but can't replace it! Too big a job for them. Thats on Friday. They state that they will be out 1st thing Monday Morning. Monday morning they call and say it will be on Tuesday.
Terrible company, awful customer service, STAY AWAY from this company.
Last year I had experienced an abundance of mice that had invaded my garage and home where other companies were only offering a temporary solution to the problem, Skeddale Wildlife pretty much assured me that the mice would be gone within a certain amount of time. They were true to their word and kept coming each and every time I needed them to come back. They completely mouseproofed my house going over and above their duties and a year later I can honestly say I don't live with the mice anymore. They live maybe at my neighbours house but not mine!!! Lol I would like to personally thank the entire crew from Skeddale Wildlife for making me feel good about my house again and for giving me hope that they could actually rid me of this terrible problem. Jonathan was the one guy in particular that really went over and above for me and I thank him for listening and answering all of my calls as if I was his only customer. Lifetime warranty that is transferable!! Thanks again Skeddale!!!
Initial Business Response /* (1000, 5, 2014/06/14) */
We have meet with Mr. [redacted] and we will repair the driveway. There is no thought on our part of not standing behind our warranty. We had a late start this year due to the weather, and work in our warranty work through out the summer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
WE REQUESTED A REFUND OF OUR TOTAL ORDERS, AND DONT WISH TO VISIT YOUR STORE ANYMORE. WE REQUESTED A REFUND OF THE TICKET # 153 DATED 1/15/16 FOR $4.40, TICKET 154 FOR $5.50, AND THE OTHER 2 TICKETS WERE WE PURCHASED THE 2 WHOPPERS, AND THE LAST TICKET WHERE WE BOUGHT 2 LARGE FRIES AND 2 LARGE DRINKS.
Regards,
[redacted]
I spoke with Mr [redacted], he was upset about his customer service and the way he was treated. I explained our policy of food replacement to him. I also apologized for the service he received. He will be going back to our establishment where he will receive his food and a personal apology from...
the manager with whom he had the conflict with on that day. Note that in my conversation with Mr. [redacted], there was no mention of the manager in question trying to swing on him as mentioned in your statement. I as the Area Manager for this establishment also apologize for this situation having to go this far. We are new owners of this establishment and there will be many improvements going forward.-- [redacted]Area Manager[redacted]. Burger King Franchise
Initial Business Response /* (1000, 5, 2014/07/26) */
[redacted], Be assured that the crack that was missed will be filled. [redacted] did let us know of your communication. We wrote it up, and the seal crew has it with them to work it in, it only takes a few minutes. I will make sure we get there...
next week. Thank You, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Asphalt specialties called me last week and set up Thursday as the day they would finish the job, they later called and cancelled. As of 7-28-14 they haven't finished the work on my driveway.
Business Response /* (1000, 17, 2014/08/28) */
We have repaired the crack that we missed in the initial repair. Thank You.
Initial Business Response /* (1000, 5, 2014/07/26) */
[redacted], My understanding of the situation is that we screwed up on our communication, not once, but twice. I apologize for that. The first day you were scheduled, it rained, and we did not call to say we would not work in the rain. The...
second time you were scheduled, the workers ran behind and did notify the office to call you, but there was a miss communication, another customer that day had a very similar name, and the message was left on the wrong phone. I am sorry we made these mistakes. We did schedule you again right away, but I was informed that you demanded we reduce our price for these mistakes or you would cancel our agreement, which you did. I have been running this business for 35 years, and resent your implication that we run a poor business. Our business is one of managing constant change, unfortunately mistakes do happen. Once again, I apologize for these mistakes. [redacted]
Initial Business Response /* (4000, 8, 2015/11/24) */
In October of 2014 we installed a stamped concrete patio for Mr. [redacted] at his new construction home. We worked late and hard to complete the installation, and could not apply the sealer till this spring due to colder temperatures. We...
were told the job looked great and they had recieved compliments on the work. We applied the sealer in the spring, and have had just a constant string of complaints since. We have been out numerous times to resolve the complaints. The last time we fixed everything and mailed the bill, we did not hear anything for 8 weeks, so we filed a lien. So now there are 3 items of concern. I have explained to Mr. [redacted] that those three items would only take 2-3 hours of labor and minimal material, yet he feels that is worth $2,000. He complains about our communication, but it is difficult when he refuses to meet with me. We have a significant difference in the value and the validity of the repairs, why they exist, and how the events have transpired.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaints that the owner speaks of all are issues that affect the integrity of the patio and display a lack of proper workmanship. I have never refused to meet with the owner and I can provide documentation of each instance that an email or phone call was sent and I either never received a response or the response came weeks or months later. I have emails from the owner himself apologizing for not getting back to me as well as the office person confirming my messages and emails were forwarded and received by the owner but the communication continued to be slow. The owner will not be able to provide the same documentation to show I have been slow to respond of have refused to meet with him. When the problems original showed up I asked for an in person meeting and never received a response from the owner, instead I find him one morning in my back yard without permission examining the patio. I was leaving for work and had little time to review the issues with him but did take the time to cover them with him. The crew that came out to fix those issues failed to address the issues that I spoke directly with the owner about and he had to send another crew back to try to fix those issues.
The owner reached out to me only after I said I would be contacting the Revdex.com and he said he would take $250.00 off for the issues but would not fix them. Here is a recap of the current issues:
1. Sealer was improperly applied three times and has large areas of white spots showing up.
2. Exposed Vertical sides of the patio have large areas/pockets of missing concrete.
3. There are several areas where rocks have pushed there way up though the concrete surface and have created cracks/bubbles in the surface
4. Previous attempts to fill in the above cracks/bubbles was done with colored concrete that does not match the original color.
5. The saw joint was cut in the incorrect position and a small hairline crack has now gotten larger and joined the saw joint and a large area of concrete has broken off. They have tried to patch it twice and the patch will not hold. The opposite side of the the saw joint now has a crack as well.
6. The patch done by the saw joint was done with colored concrete that does not match the original color
7. The owner filed a mechanics lien although the work has not been completed.
I would like the Revdex.com to respond directly to me on this question - If is submit additional documents and photos and this issue is not resolved to my satisfaction will those documents and photos be available to the public who search for history with the Revdex.com on this company.
I have been more than patient and have a patio that will need extensive work to be done by a qualified contractor. The owner states all of this can be done for $250.00 (I have the email from him stating so) - I know for a fact I wont be able to get a contract to even come to my home for $250.00 let alone finish he job that was not completed.
Final Business Response /* (4000, 17, 2015/12/16) */
I was out of town for 2 weeks, just got back. We have no problem coming to a fair amount, but there has been no fair counter. I had previously given an amount of $250 deduction off the balance due and explained in terms of hours of labor and material for what the remaining issues are, that more than covers. His reply was that he demands the removal of the lien and no further payment made. That was not even close to acceptable. So as of now, we are still at a stalemate.
Initial Business Response / [redacted] (1000, 8, 2014/09/26) */ This complaint has been resolvedWe are removing and replacing the driveway
Last year I had experienced an abundance of mice that had invaded my garage and home where other companies were only offering a temporary solution to the problem, Skeddale Wildlife pretty much assured me that the mice would be gone within a certain amount of timeThey were true to their word and kept coming each and every time I needed them to come back They completely mouseproofed my house going over and above their duties and a year later I can honestly say I don't live with the mice anymoreThey live maybe at my neighbours house but not mine!!! Lol I would like to personally thank the entire crew from Skeddale Wildlife for making me feel good about my house again and for giving me hope that they could actually rid me of this terrible problemJonathan was the one guy in particular that really went over and above for me and I thank him for listening and answering all of my calls as if I was his only customerLifetime warranty that is transferable!! Thanks again Skeddale!!!
ACT replaced my driveway and concrete apron about years agoThe apron was never sloped/graded correctly, but I lived with itLast year the concrete started to crunble, ACT has a year warrantyI have been trying to get the problem fixed for over monthsVERY BAD customer service, no returned callsFinally, they call and say the will be repairing the driveway on a specific day, I'm not in town, I cut my trip short to be here AND THEY NEVER SHOW UP! Next day they rip out the apron, but can't replace it! Too big a job for themThats on FridayThey state that they will be out 1st thing Monday MorningMonday morning they call and say it will be on Tuesday Terrible company, awful customer service, STAY AWAY from this company
Initial Business Response / [redacted] (1000, 5, 2014/07/26) */ ***, My understanding of the situation is that we screwed up on our communication, not once, but twiceI apologize for thatThe first day you were scheduled, it rained, and we did not call to say we would not work in the rainThe second time you were scheduled, the workers ran behind and did notify the office to call you, but there was a miss communication, another customer that day had a very similar name, and the message was left on the wrong phoneI am sorry we made these mistakesWe did schedule you again right away, but I was informed that you demanded we reduce our price for these mistakes or you would cancel our agreement, which you didI have been running this business for years, and resent your implication that we run a poor businessOur business is one of managing constant change, unfortunately mistakes do happenOnce again, I apologize for these mistakes [redacted]
Initial Business Response / [redacted] (4000, 8, 2015/11/24) */ In October of we installed a stamped concrete patio for Mr [redacted] at his new construction homeWe worked late and hard to complete the installation, and could not apply the sealer till this spring due to colder temperaturesWe were told the job looked great and they had recieved compliments on the workWe applied the sealer in the spring, and have had just a constant string of complaints sinceWe have been out numerous times to resolve the complaintsThe last time we fixed everything and mailed the bill, we did not hear anything for weeks, so we filed a lienSo now there are items of concernI have explained to Mr [redacted] that those three items would only take 2-hours of labor and minimal material, yet he feels that is worth $2,He complains about our communication, but it is difficult when he refuses to meet with meWe have a significant difference in the value and the validity of the repairs, why they exist, and how the events have transpired Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaints that the owner speaks of all are issues that affect the integrity of the patio and display a lack of proper workmanshipI have never refused to meet with the owner and I can provide documentation of each instance that an email or phone call was sent and I either never received a response or the response came weeks or months laterI have emails from the owner himself apologizing for not getting back to me as well as the office person confirming my messages and emails were forwarded and received by the owner but the communication continued to be slowThe owner will not be able to provide the same documentation to show I have been slow to respond of have refused to meet with himWhen the problems original showed up I asked for an in person meeting and never received a response from the owner, instead I find him one morning in my back yard without permission examining the patioI was leaving for work and had little time to review the issues with him but did take the time to cover them with himThe crew that came out to fix those issues failed to address the issues that I spoke directly with the owner about and he had to send another crew back to try to fix those issues The owner reached out to me only after I said I would be contacting the Revdex.com and he said he would take $off for the issues but would not fix themHere is a recap of the current issues: Sealer was improperly applied three times and has large areas of white spots showing up Exposed Vertical sides of the patio have large areas/pockets of missing concrete There are several areas where rocks have pushed there way up though the concrete surface and have created cracks/bubbles in the surface Previous attempts to fill in the above cracks/bubbles was done with colored concrete that does not match the original color The saw joint was cut in the incorrect position and a small hairline crack has now gotten larger and joined the saw joint and a large area of concrete has broken offThey have tried to patch it twice and the patch will not holdThe opposite side of the the saw joint now has a crack as well The patch done by the saw joint was done with colored concrete that does not match the original color The owner filed a mechanics lien although the work has not been completed I would like the Revdex.com to respond directly to me on this question - If is submit additional documents and photos and this issue is not resolved to my satisfaction will those documents and photos be available to the public who search for history with the Revdex.com on this company I have been more than patient and have a patio that will need extensive work to be done by a qualified contractorThe owner states all of this can be done for $(I have the email from him stating so) - I know for a fact I wont be able to get a contract to even come to my home for $let alone finish he job that was not completed Final Business Response / [redacted] (4000, 17, 2015/12/16) */ I was out of town for weeks, just got backWe have no problem coming to a fair amount, but there has been no fair counterI had previously given an amount of $deduction off the balance due and explained in terms of hours of labor and material for what the remaining issues are, that more than coversHis reply was that he demands the removal of the lien and no further payment madeThat was not even close to acceptableSo as of now, we are still at a stalemate
So, I'm really not a fan of bashing companies online, but we have been sooooo disappointed by the services we've had done by ACT AsphaltIt's now been about months since our project was supposed to be completed (mind you this is not a big project) and it still hasn't been done right1) They never completed the excavation on the side to allow drainage off our driveway which had been discussed and agreed upon at least a half dozen times with multiple peopleThey said they needed to do this before they could pave the rest of the driveway.....failThat also needs to be paved once it's been cleared out2) When we inspected the job this morning we discovered they smoothed our side driveway out with a stick in the middle of itThey pulled it out and never smoothed it back over so our newly paved driveway already has a big crack in itWe have discovered multiple other incidents of this as well3) They had to redo some of the cement in our garageThey are trying to charge us for feet in length of cement when they really only did about foot4) They are also trying to tell us we owe more than $1k more than the contract statesWhen you're spending nearly figures on something.....you'd expect it to be done rightWe would not recommend this company to anyone in the area
Initial Business Response /* (1000, 5, 2014/11/01) */
We apologizeA miss communication occured, the work order went out, but was not done, and we thought it wasI have sent a letter stating we will be out when we start crackfill and seal in late May or early June, of 2015, and refill
the cracks and reseal
Initial Business Response /* (1000, 5, 2015/07/16) */
Mr *** had his warranty work scheduled once already and he did not let us come out and do the workWe have explained to him that warranty work is worked in efficently when doing other jobs nearby, and can take a little bit, but they
ALWAYS get doneHis statement about the owners response is completely falseHe calls the office repeatedly and is given the same answer, that the work will get done and we will call the day beforeWe will get the warranty work done this summer as per the conditions of our agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our so called repetitive calls: 4/9/at 3:30pm we left message to call us back after 3pm to tell them our apron needs to be replaced again4/10/at 7:41am Barb from ACT left message with me saying estimator will call me4/10/at 3:25pm I left message to contact me back after 3pm4/14/15-4/16/we received no call from estimator4/30/my wife called and talked to ArleneShe said she sees no written order for an estimator to callShe saw nothing under our name, not even a log of our phone callsShe did say Rod handles the warranty work and he will contact usMy wife also said that I wanted to be here to talk to the estimator when they come because of the past problems with the first replacement5/5/Rod came out to my house and left a paper in the doorHe did not contact me to make sure I would be homeHis statement on the bottom of the paper that was left in the door said that they would fix it when they get going this season5/23/Rod came back and looked at the previously replaced section when I was homeHe said the section would be replaced ASAP because he didn't want that to be hanging over our heads and that he was going to go back to the office and write up a work order with all the specifications that needed to be done and we would be put on the schedule immediately6/3/my wife called at 7:45am to see if we were on the schedule6/10/my wife called at 8:30am and she talked to Barb or Arlene and they were just going to put us on the scheduleShe said I must have been on her mind that she was just putting us onMy wife said that I wanted to be here when they come outBarb said they don't know exactly when they will come, just when they are in the area and have timeMy wife asked them to call at least two hours before they would come to make sure someone will be homeShe said they would be able to call before comingWhen my wife told me about the schedule I said that Rod said that someone had to be here anyways to open up the garage door for the replacement and that Rod would notify us two days in advanceHere we are on 7/23/with no calls/ no response/ and NO REPAIRSThis is what they call "ASAP"!? The driveway is now worse than when Rod came out on 5/20/Now I want the driveway replaced because I want the driveway to fully match the apronThe last time I had the warranty work done took months to get the job done from the first call to when the work was completedIf it would have been completed correctly the first time we wouldn't be going through this nowThat is why I insist on being here to watch the work being completedWe do now know who Dave *** is who responded to this complaint, but if he would have been involved through out this process, it may have been resolved by now
Final Business Response /* (4000, 9, 2015/08/01) */
The warranty work was completed on 7/23/Our staff has had to endure the rudeness of these peopleThere should be a service where business can complain about rude and obnoxious customers, so that we do not not have to work for people like this
ACT gave me a horrible driveway The bid said inches thick and got only It started to crack and sink It took me years to get them out for warranty work, only after I threatened a lawsuit Cut a huge chunk out of my driveway and that's when I discovered the thickness issue HORRIBLE COMPANY DO NOT USE
I am taking them to court
ACT replaced my driveway and concrete apron about 4 years ago. The apron was never sloped/graded correctly, but I lived with it. Last year the concrete started to crunble, ACT has a 10 year warranty. I have been trying to get the problem fixed for over 9 months. VERY BAD customer service, no returned calls. Finally, they call and say the will be repairing the driveway on a specific day, I'm not in town, I cut my trip short to be here AND THEY NEVER SHOW UP! Next day they rip out the apron, but can't replace it! Too big a job for them. Thats on Friday. They state that they will be out 1st thing Monday Morning. Monday morning they call and say it will be on Tuesday.
Terrible company, awful customer service, STAY AWAY from this company.
Last year I had experienced an abundance of mice that had invaded my garage and home where other companies were only offering a temporary solution to the problem, Skeddale Wildlife pretty much assured me that the mice would be gone within a certain amount of time. They were true to their word and kept coming each and every time I needed them to come back. They completely mouseproofed my house going over and above their duties and a year later I can honestly say I don't live with the mice anymore. They live maybe at my neighbours house but not mine!!! Lol I would like to personally thank the entire crew from Skeddale Wildlife for making me feel good about my house again and for giving me hope that they could actually rid me of this terrible problem. Jonathan was the one guy in particular that really went over and above for me and I thank him for listening and answering all of my calls as if I was his only customer. Lifetime warranty that is transferable!! Thanks again Skeddale!!!
Initial Business Response /* (1000, 8, 2014/09/26) */
This complaint has been resolved. We are removing and replacing the driveway.
Initial Business Response /* (1000, 5, 2014/06/14) */
We have meet with Mr. [redacted] and we will repair the driveway. There is no thought on our part of not standing behind our warranty. We had a late start this year due to the weather, and work in our warranty work through out the summer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
WE REQUESTED A REFUND OF OUR TOTAL ORDERS, AND DONT WISH TO VISIT YOUR STORE ANYMORE. WE REQUESTED A REFUND OF THE TICKET # 153 DATED 1/15/16 FOR $4.40, TICKET 154 FOR $5.50, AND THE OTHER 2 TICKETS WERE WE PURCHASED THE 2 WHOPPERS, AND THE LAST TICKET WHERE WE BOUGHT 2 LARGE FRIES AND 2 LARGE DRINKS.
Regards,
[redacted]
I spoke with Mr [redacted], he was upset about his customer service and the way he was treated. I explained our policy of food replacement to him. I also apologized for the service he received. He will be going back to our establishment where he will receive his food and a personal apology from...
the manager with whom he had the conflict with on that day. Note that in my conversation with Mr. [redacted], there was no mention of the manager in question trying to swing on him as mentioned in your statement. I as the Area Manager for this establishment also apologize for this situation having to go this far. We are new owners of this establishment and there will be many improvements going forward.-- [redacted]Area Manager[redacted]. Burger King Franchise
Initial Business Response /* (1000, 5, 2014/07/26) */
[redacted], Be assured that the crack that was missed will be filled. [redacted] did let us know of your communication. We wrote it up, and the seal crew has it with them to work it in, it only takes a few minutes. I will make sure we get there...
next week. Thank You, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Asphalt specialties called me last week and set up Thursday as the day they would finish the job, they later called and cancelled. As of 7-28-14 they haven't finished the work on my driveway.
Business Response /* (1000, 17, 2014/08/28) */
We have repaired the crack that we missed in the initial repair. Thank You.
Initial Business Response /* (1000, 5, 2014/07/26) */
[redacted], My understanding of the situation is that we screwed up on our communication, not once, but twice. I apologize for that. The first day you were scheduled, it rained, and we did not call to say we would not work in the rain. The...
second time you were scheduled, the workers ran behind and did notify the office to call you, but there was a miss communication, another customer that day had a very similar name, and the message was left on the wrong phone. I am sorry we made these mistakes. We did schedule you again right away, but I was informed that you demanded we reduce our price for these mistakes or you would cancel our agreement, which you did. I have been running this business for 35 years, and resent your implication that we run a poor business. Our business is one of managing constant change, unfortunately mistakes do happen. Once again, I apologize for these mistakes. [redacted]
Initial Business Response /* (4000, 8, 2015/11/24) */
In October of 2014 we installed a stamped concrete patio for Mr. [redacted] at his new construction home. We worked late and hard to complete the installation, and could not apply the sealer till this spring due to colder temperatures. We...
were told the job looked great and they had recieved compliments on the work. We applied the sealer in the spring, and have had just a constant string of complaints since. We have been out numerous times to resolve the complaints. The last time we fixed everything and mailed the bill, we did not hear anything for 8 weeks, so we filed a lien. So now there are 3 items of concern. I have explained to Mr. [redacted] that those three items would only take 2-3 hours of labor and minimal material, yet he feels that is worth $2,000. He complains about our communication, but it is difficult when he refuses to meet with me. We have a significant difference in the value and the validity of the repairs, why they exist, and how the events have transpired.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaints that the owner speaks of all are issues that affect the integrity of the patio and display a lack of proper workmanship. I have never refused to meet with the owner and I can provide documentation of each instance that an email or phone call was sent and I either never received a response or the response came weeks or months later. I have emails from the owner himself apologizing for not getting back to me as well as the office person confirming my messages and emails were forwarded and received by the owner but the communication continued to be slow. The owner will not be able to provide the same documentation to show I have been slow to respond of have refused to meet with him. When the problems original showed up I asked for an in person meeting and never received a response from the owner, instead I find him one morning in my back yard without permission examining the patio. I was leaving for work and had little time to review the issues with him but did take the time to cover them with him. The crew that came out to fix those issues failed to address the issues that I spoke directly with the owner about and he had to send another crew back to try to fix those issues.
The owner reached out to me only after I said I would be contacting the Revdex.com and he said he would take $250.00 off for the issues but would not fix them. Here is a recap of the current issues:
1. Sealer was improperly applied three times and has large areas of white spots showing up.
2. Exposed Vertical sides of the patio have large areas/pockets of missing concrete.
3. There are several areas where rocks have pushed there way up though the concrete surface and have created cracks/bubbles in the surface
4. Previous attempts to fill in the above cracks/bubbles was done with colored concrete that does not match the original color.
5. The saw joint was cut in the incorrect position and a small hairline crack has now gotten larger and joined the saw joint and a large area of concrete has broken off. They have tried to patch it twice and the patch will not hold. The opposite side of the the saw joint now has a crack as well.
6. The patch done by the saw joint was done with colored concrete that does not match the original color
7. The owner filed a mechanics lien although the work has not been completed.
I would like the Revdex.com to respond directly to me on this question - If is submit additional documents and photos and this issue is not resolved to my satisfaction will those documents and photos be available to the public who search for history with the Revdex.com on this company.
I have been more than patient and have a patio that will need extensive work to be done by a qualified contractor. The owner states all of this can be done for $250.00 (I have the email from him stating so) - I know for a fact I wont be able to get a contract to even come to my home for $250.00 let alone finish he job that was not completed.
Final Business Response /* (4000, 17, 2015/12/16) */
I was out of town for 2 weeks, just got back. We have no problem coming to a fair amount, but there has been no fair counter. I had previously given an amount of $250 deduction off the balance due and explained in terms of hours of labor and material for what the remaining issues are, that more than covers. His reply was that he demands the removal of the lien and no further payment made. That was not even close to acceptable. So as of now, we are still at a stalemate.