ASPHostPortal

I have used windows hosting from many other companies, but since I use ASPHostPortal hosting plan – I moved all other site to my this accountI am happy to find the reliable partnerThe price is good, support is top-notch, and more importantly their panel is very easy to use and intuitive and doesn’t require to go through long support articlesI am happy with the service and everythingI highly recommend this provider to everyone! Thanks ASPhostportal!!

To Whom It May Concern,Please be advised that we have disclosed our terms and conditions clearly on our websiteWe do not offer any refund for the cancellation of contract when the service has been rendered for more than monthAdditionally, we do not provide any refund if there is no issue with our serviceWe do a refund for the upgrade to a higher plan, however, the calculation is not based on what the customer wantsWe have different pricing structure on our service, where the monthly plan fee is certainly more expensive than the average monthly fee for the yearly planFor example: the service [redacted] costs $20.00/month if paid monthly and the same service will cost $if paid yearly (or $15.00/month)If a customer signs up and pay yearly, he will have to pay $up frontHe then uses the service for months and decide to upgradeTherefore, the refund of the current plan will be $- $(and not $30.00)When a customer uses the service for months, he cannot be considered a yearly plan customer and therefore, he cannot be entitled to the special monthly rate of $Just for the information, we did refund to the customer, however, the refund is based on this calculation and this is actually what the customer is inquiring about

To Whom It May Concern,Please be advised that we have disclosed our terms and conditions clearly on our websiteWe do not offer any refund for the cancellation of contract when the service has been rendered for more than monthAdditionally, we do not provide any refund if there is no issue with
our serviceWe do a refund for the upgrade to a higher plan, however, the calculation is not based on what the customer wantsWe have different pricing structure on our service, where the monthly plan fee is certainly more expensive than the average monthly fee for the yearly plan. For example: the service *** costs $20.00/month if paid monthly and the same service will cost $if paid yearly (or $15.00/month)If a customer signs up and pay yearly, he will have to pay $up frontHe then uses the service for months and decide to upgradeTherefore, the refund of the current plan will be $- $(and not $30.00)When a customer uses the service for months, he cannot be considered a yearly plan customer and therefore, he cannot be entitled to the special monthly rate of $Just for the information, we did refund to the customer, however, the refund is based on this calculation and this is actually what the customer is inquiring about

Revdex.com:At this time, I have not been contacted by ASPHostPortal regarding complaint ID ***.I have had responses from them via a ticketing system but with no resolution or addressing of the complaint content. They did not respond specifically to the complaint filed
with Revdex.com.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My rejection of this reply is things: 1) The service was upgraded to a higher tier, which means that I did not "cancel" the service originallyI needed more resources. Your pricing scheme would only be valid if I canceled my account in the first place, as in the example of I bought an annual contract, and then left after months. Then I would not be entitled for the discount, since I did not do the entire time, and charging me as if monthly may be justified. However, since I was continuing using your services immediately after upgrading to the larger plan, there was no ending of the contract. The contract should have been amended. After several emails, I finally got that agreed to, and an additional $was to be refunded. No refund occurred. The only refund that occurred was on this strange logic. I asked other providers if there is this logic in billing, and not one of them could believe that a vendor would do this. To upgrade to a larger tier, and to have it treated as a cancellation, is wrong2) I canceled the account after waiting almost weeks before I had to open a ticket to get a refund. It took another weeks to even get the first refund. Therefore, given the delay in processing the refund in the first place and the time delays incurred due to your company unresponsiveness, the month before canceling should not be applicable. In the end, you owe me at least $55 as promised during the first email resolution. The other portion of the refund, if given, should be against the policy you responded back with, that I used months as an annual plan, and since it was canceled, I do not get the full year discount in the refund. In all honesty, this could have been avoided if the first issue was resolved. However, it was fought tooth and nail, and your company continues to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by ASPHostPortal regarding complaint ID ***. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
My rejection of this reply is 2 things:  1)   The service was upgraded to a higher tier, which means that I did not "cancel" the service originally. I needed more resources.   Your pricing scheme would only be valid if I canceled my account in the first place,  as in the example of I bought an annual contract, and then left after 2 months.   Then I would not be entitled for the discount, since I did not do the entire time, and charging me as if monthly may be justified.  However, since I was continuing using your services immediately after upgrading to the larger plan, there was no ending of the contract.   The contract should have been amended.   After several emails, I finally got that agreed to, and an additional $55 was to be refunded.  No refund occurred.  The only refund that occurred was on this strange logic.   I asked 8 other providers if there is this logic in billing, and not one of them could believe that a vendor would do this.   To upgrade to a larger tier, and to have it treated as a cancellation, is wrong. 2)  I canceled the account after waiting almost 6 weeks before I had to open a ticket to get a refund.   It took another 2 weeks to even get the first refund.   Therefore, given the delay in processing the refund in the first place and the time delays incurred due to your company unresponsiveness, the month before canceling should not be applicable.   In the end, you owe me at least $55 as promised during the first email resolution.  The other portion of the refund, if given, should be against the policy you responded back with, that I used 2 months as an annual plan, and since it was canceled, I do not get the full year discount in the refund.    In all honesty, this could have been avoided if the first issue was resolved.  However, it was fought tooth and nail, and your company continues to do so.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,Please be advised that we have disclosed our terms and conditions clearly on our website. We do not offer any refund for the cancellation of contract when the service has been rendered for more than 1 month. Additionally, we do not provide any refund if there is no...

issue with our service. We do a refund for the upgrade to a higher plan, however, the calculation is not based on what the customer wants. We have different pricing structure on our service, where the monthly plan fee is certainly more expensive than the average monthly fee for the yearly plan. For example: the service [redacted] costs $20.00/month if paid monthly and the same service will cost $180.00 if paid yearly (or $15.00/month). If a customer signs up and pay yearly, he will have to pay $180.00 up front. He then uses the service for 2 months and decide to upgrade. Therefore, the refund of the current plan will be $180.00 - $40.00 (and not $30.00). When a customer uses the service for 2 months, he cannot be considered a yearly plan customer and therefore, he cannot be entitled to the special monthly rate of $15.00. Just for the information, we did refund to the customer, however, the refund is based on this calculation and this is actually what the customer is inquiring about.

I have used windows hosting from many other companies, but since I use ASPHostPortal hosting plan – I moved all other site to my this account. I am happy to find the reliable partner. The price is good, support is top-notch, and more importantly their panel is very easy to use and intuitive and doesn’t require to go through long support articles. I am happy with the service and everything. I highly recommend this provider to everyone! Thanks ASPhostportal!!

I've been with asphostportal.com for about a year or two. I highly recommend it for web hosting with a rare combination of unmatched reliability, quality, and affordability, especially for MS technologies of ASP.NET and SQL support.

Review: I purchased a hosting plan with ASPHostPortal in 2014 for my new business. After 4 months, I needed to upgrade the plan from tier 4 to tier 5. Working with the tech support, I was told that I would need to pay the full amount for the tier 5 plan, and that I would be refunded. I did this, but didn't hear anything for 2 months. I inquired, and they told me I was entitled to a refund of $145, where I originally paid $324 and used 5 months. I asked them to explain how I only get a little more than 4 months back. They tacked on a $15 administration fee, and informed me since I cancelled my tier 4 plan, that I was being billed as if I paid per month instead of annually. I pointed out that I was upgrading to more expensive plan, just as support walked me through and I didn't cancel my account. After several emails trying to shame into saying I was being unfair, I threatened to leave. They said they would pay the difference. Two weeks later, still no refund and no reply. I canceled my account, and asked for a refund. Two months later, I re-engaged the company and asked where the refund was. They said they would investigate and get back to me. Four days later they closed the ticket and said nothing. There has been response since.Desired Settlement: A refund for the balance paid for tier 5.

Business

Response:

To Whom It May Concern,Please be advised that we have disclosed our terms and conditions clearly on our website. We do not offer any refund for the cancellation of contract when the service has been rendered for more than 1 month. Additionally, we do not provide any refund if there is no issue with our service. We do a refund for the upgrade to a higher plan, however, the calculation is not based on what the customer wants. We have different pricing structure on our service, where the monthly plan fee is certainly more expensive than the average monthly fee for the yearly plan. For example: the service [redacted] costs $20.00/month if paid monthly and the same service will cost $180.00 if paid yearly (or $15.00/month). If a customer signs up and pay yearly, he will have to pay $180.00 up front. He then uses the service for 2 months and decide to upgrade. Therefore, the refund of the current plan will be $180.00 - $40.00 (and not $30.00). When a customer uses the service for 2 months, he cannot be considered a yearly plan customer and therefore, he cannot be entitled to the special monthly rate of $15.00. Just for the information, we did refund to the customer, however, the refund is based on this calculation and this is actually what the customer is inquiring about.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My rejection of this reply is 2 things: 1) The service was upgraded to a higher tier, which means that I did not "cancel" the service originally. I needed more resources. Your pricing scheme would only be valid if I canceled my account in the first place, as in the example of I bought an annual contract, and then left after 2 months. Then I would not be entitled for the discount, since I did not do the entire time, and charging me as if monthly may be justified. However, since I was continuing using your services immediately after upgrading to the larger plan, there was no ending of the contract. The contract should have been amended. After several emails, I finally got that agreed to, and an additional $55 was to be refunded. No refund occurred. The only refund that occurred was on this strange logic. I asked 8 other providers if there is this logic in billing, and not one of them could believe that a vendor would do this. To upgrade to a larger tier, and to have it treated as a cancellation, is wrong. 2) I canceled the account after waiting almost 6 weeks before I had to open a ticket to get a refund. It took another 2 weeks to even get the first refund. Therefore, given the delay in processing the refund in the first place and the time delays incurred due to your company unresponsiveness, the month before canceling should not be applicable. In the end, you owe me at least $55 as promised during the first email resolution. The other portion of the refund, if given, should be against the policy you responded back with, that I used 2 months as an annual plan, and since it was canceled, I do not get the full year discount in the refund. In all honesty, this could have been avoided if the first issue was resolved. However, it was fought tooth and nail, and your company continues to do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by ASPHostPortal regarding complaint ID [redacted]. Sincerely,[redacted]