Aspire Coaching/Save The Marriage

[redacted] Hi [redacted] ,I was a bit surprised to receive a Revdex.com complaint from you My surprise was because you never responded to my last response I sent it from my iPad, as to give you the fastest response.The rest of our exchange is below.Basically, you let me know that you were not able to access the information (but you do note this is not entirely true, as you accessed part of it, as noted in your response below) You requested a refund But you were not able to provide me with any method to retrieve your information All purchases at SaveTheMarriage.com are processed through [redacted] , to ensure the safety of your purchase We never have access to your credit card or payment information We have ways to track a purchase:NameEmail [redacted] receiptAs I noted below, I searched for your purchase with the emails you provided and your last names provided There is no record of a purchase from either your emails or your names A misspelled email would be a possibility, except nothing shows up for your name.I requested a receipt, which is automatically processed through [redacted] In fact, I reiterated that request in my last message to you I never received a response to that email.I have never been provided with a receipt, and your name/email does not match up with a purchase.While I am not doubting you made a purchase, this is much like walking into a store, pointing to something, not having a receipt, and saying you want a refund There is 1) no proof of a purchase, and 2) no way to refund the purchase The refund would be through [redacted] , based on the purchase made there.If you would like to provide a name, email, or [redacted] receipt, I am happy to do what I would have done from the beginning: issue a refund or give you access.However, as yet, I have received no method of tracking your purchase, validating the purchase, or refunding it.When I check my email database, it only shows you as having started the purchase process, not making payment So, a backup that would show me you did, indeed, make the purchase, is absent.This leaves me with no option, other than to wait for you to provide the necessary information for me to refund you.I await that information.Sincerely, [redacted] ***

[redacted]Hi [redacted],I was a bit surprised to receive a Revdex.com complaint from you.  My surprise was  because you never responded to my last response.  I sent it from my iPad, as to give you the fastest response.The rest of our exchange is...

below.Basically, you let me know that you were not able to access the information (but you do note this is not entirely true, as you accessed part of it, as noted in your response below).  You requested a refund.  But you were not able to provide me with any method to retrieve your information.  All purchases at SaveTheMarriage.com are processed through [redacted], to ensure the safety of your purchase.  We never have access to your credit card or payment information.  We have 3 ways to track a purchase:NameEmail[redacted] receiptAs I noted below, I searched for your purchase with the emails you provided and your last names provided.  There is no record of a purchase from either your emails or your names.  A misspelled email would be a possibility, except nothing shows up for your name.I requested a receipt, which is automatically processed through [redacted].  In fact, I reiterated that request in my last message to you.  I never received a response to that email.I have never been provided with a receipt, and your name/email does not match up with a purchase.While I am not doubting you made a purchase, this is much like walking into a store, pointing to something, not having a receipt, and saying you want a refund.  There is 1) no proof of a purchase, and 2) no way to refund the purchase.  The refund would be through [redacted], based on the purchase made there.If you would like to provide a name, email, or [redacted] receipt, I am happy to do what I would have done from the beginning:  issue a refund or give you access.However, as yet, I have received no method of tracking your purchase, validating the purchase, or refunding it.When I check my email database, it only shows you as having started the purchase process, not making payment.  So, a backup that would show me you did, indeed, make the purchase, is absent.This leaves me with no option, other than to wait for you to provide the necessary information for me to refund you.I await that information.Sincerely,[redacted]