I redeemed my rewards points for airlines tickets from Boston to Aruba on 6/21/I received a confirmation email showing the amount points used and dollars spent on the purchase on 6/21/However, it did not confirm anything about the flightsI thought I would receive an email within days but I had notIt has slipped my mind to check up on this for some timeI emailed many email addresses at TSYS and Luxury Card on Wednesday 8/17/I finally received a call back and flight confirmation info today on 8/19/2016, which is very close to months laterAfter reviewing the flight itinerary, I noticed that myself, wife and year old son are completely separated on both flightsI immediately called TSYS (the rewards management company) to ask to be put together but they cannot accommodate us as the flight seems to be bookedEvidently, the TSYS system arbitrarily selects seats rather than allowing the purchaser to select them, which is absolutely unacceptable as anyone purchasing tickets should be allowed to select their seats as it is a common practice through the air travel booking industryFurthermore, after purchase on 6/21/2016, I should have received within minutes a flight confirmation email, however, I did notSo for two months since the redemption and purchase, there were seats available that we could have been grouped togetherI had not contacted MC or TSYS until the week because it slipped my mind as I have been very busy with work and MBA school as well as being a parentTSYS and Luxury Card’s lack of communication and follow up support is not what I expect from a so-called Luxury CardThe poor quality service, inflexibility of the booking system and opaqueness of the whole process is terribleI used 35k+ rewards points for one $ticketI purchased the other two tickets on the credit cardIn any other airline booking system, the purchaser is allowed to select their seatsThe fact that I could not and was never offered to do so has diminished any positive experiences I have had with Luxury Card thus farFurthermore, I wanted to purchase the extra leg room seats as we are flying JetBlue but could not because the system is so poorly designed that the user is not allowed to select these optionsThe system has turned what is supposed to be a fun and relaxing family vacation into an anxious and stressful situationI then contacted customer service at Luxury Card or Aspire LifestylesI received an email from the customer service manager on 8/26/that stated: I would first like to apologize for the experience you had with your airfare rewards booking I certainly understand that being separated on your flight from your wife and child is not acceptableWe have forwarded your complaint to the corporate department and asked to have someone reach out to you right away today I will also follow up with you by close of business to ensure someone has reached out to you about this matterToday is 9/1/and I still have not heard from anyone at Luxury Card, Apsire Lifestyles or TSYS in regards to my complaintYou as well did not follow up with me by EOD on 8/as you stated you would in a previous emailIf I didn't think closing my card out would hurt my credit then I would absolutely cancel my accountHowever, I will keep it open but I can ensure you that I will never use it ever againLuxury Card completely under values their customersThe service quality has been poor and totally misses the the mark as my expectations were very high for signing up with a company that brands themselves as an industry leader for both rewards and benefits with a world-class concierge serviceI feel as though I have been misled and under-appreciatedI know it might seem like I'm going a bit overboard but I'm truly upset as I've spent a great deal of money with this company with the expectation that I would receive service and rewards that would that would actually be worthwhileI see now that I have been a fool for thinking that Luxury Card would deliver on all they promise
I redeemed my rewards points for airlines tickets from Boston to Aruba on 6/21/I received a confirmation email showing the amount points used and dollars spent on the purchase on 6/21/However, it did not confirm anything about the flightsI thought I would receive an email within days but I had notIt has slipped my mind to check up on this for some timeI emailed many email addresses at TSYS and Luxury Card on Wednesday 8/17/I finally received a call back and flight confirmation info today on 8/19/2016, which is very close to months laterAfter reviewing the flight itinerary, I noticed that myself, wife and year old son are completely separated on both flightsI immediately called TSYS (the rewards management company) to ask to be put together but they cannot accommodate us as the flight seems to be bookedEvidently, the TSYS system arbitrarily selects seats rather than allowing the purchaser to select them, which is absolutely unacceptable as anyone purchasing tickets should be allowed to select their seats as it is a common practice through the air travel booking industryFurthermore, after purchase on 6/21/2016, I should have received within minutes a flight confirmation email, however, I did notSo for two months since the redemption and purchase, there were seats available that we could have been grouped togetherI had not contacted MC or TSYS until the week because it slipped my mind as I have been very busy with work and MBA school as well as being a parentTSYS and Luxury Card’s lack of communication and follow up support is not what I expect from a so-called Luxury CardThe poor quality service, inflexibility of the booking system and opaqueness of the whole process is terribleI used 35k+ rewards points for one $ticketI purchased the other two tickets on the credit cardIn any other airline booking system, the purchaser is allowed to select their seatsThe fact that I could not and was never offered to do so has diminished any positive experiences I have had with Luxury Card thus farFurthermore, I wanted to purchase the extra leg room seats as we are flying JetBlue but could not because the system is so poorly designed that the user is not allowed to select these optionsThe system has turned what is supposed to be a fun and relaxing family vacation into an anxious and stressful situationI then contacted customer service at Luxury Card or Aspire LifestylesI received an email from the customer service manager on 8/26/that stated: I would first like to apologize for the experience you had with your airfare rewards booking I certainly understand that being separated on your flight from your wife and child is not acceptableWe have forwarded your complaint to the corporate department and asked to have someone reach out to you right away today I will also follow up with you by close of business to ensure someone has reached out to you about this matterToday is 9/1/and I still have not heard from anyone at Luxury Card, Apsire Lifestyles or TSYS in regards to my complaintYou as well did not follow up with me by EOD on 8/as you stated you would in a previous emailIf I didn't think closing my card out would hurt my credit then I would absolutely cancel my accountHowever, I will keep it open but I can ensure you that I will never use it ever againLuxury Card completely under values their customersThe service quality has been poor and totally misses the the mark as my expectations were very high for signing up with a company that brands themselves as an industry leader for both rewards and benefits with a world-class concierge serviceI feel as though I have been misled and under-appreciatedI know it might seem like I'm going a bit overboard but I'm truly upset as I've spent a great deal of money with this company with the expectation that I would receive service and rewards that would that would actually be worthwhileI see now that I have been a fool for thinking that Luxury Card would deliver on all they promise