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Asplundh Tree Expert

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Asplundh Tree Expert Reviews (7)

• Jan 14, 2022

Frustrated resident
I have trees that are often being trimmed because the power lines go through them. Every time that they come they cut more and more out of the trees. When I confront them they always say that they only cut the re growth from the last time which is completely untrue. They hack deeper into the trees each time and I see branches on the ground that are 4” plus in diameter. They never ask for permission to walk all over my yard and the clean up is terrible. They are just leaving again and my trees are hacked out worst then the last time, I have had people for two days all around my yard and not once asked for permission, and I have a weekend of cleanup of branches that I get dispose of somehow. Just like the power company they are too big to even care though. I wish that I could give negative stars. I am putting this forward only so that others can be aware.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Apslundh came out todayThey did as much as they couldMr*** said they will be back in SeptemberLooks good so far.Thank you *** ***

Per our conversation there appears to be misunderstanding regarding remaining work to be completed. Our representatives explained to the customer that we would be returning to complete the work (which we did today). Should there be any property damage we will resolve that with the property owner. As...

I explained there is not a  transaction between us and the property owner as we are directly contracted with the utility company (AEP/APCO). Property owners who feel that they have a claim should report it directly to APCO using their call center number ([redacted]). At that point APCO enters the claim into their system and follows up with their contractors to ensure there is proper resolution.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My husband just discovered that pile of pine logs is sitting on top of our septic tank. They really need to be removed with care.  Orange cone is on lid of septic tankRegards,
[redacted]

July 14, 2017Revdex.com Revdex.com 1169 Dublin Rd.Columbus, Ohio 43215Re: Asplundh Tree Expert Co. – Revdex.com Complaint ID Number [redacted]Dear Revdex.comI am writing in response to the July 13, 2017 letter from you regarding a complaint madeabout property damage...

to a patio, road, and fence. We have reviewed the information andagree to pay the sum of Three Thousand dollars ($3000.00) to the claimant for the propertydamage described in the letter which will release Asplundh Tree Co. from any other claims onthe subject’s property.The Sum of Three Thousand Dollars ($3000.00) will be paid to the claimant by SPA checkand mailed to their address which will release Asplundh Tree Co. from existing claims.We appreciate your contacting us about this issue.Sincerely,Mike W[redacted]Region Manager

Initial Business Response /* (1000, 5, 2015/08/10) */
[redacted],
With respect to your letter dated [redacted] I submit the following response. The patient stated that when given her prescription on [redacted] she was not given her cylinder and axis numbers to which she is...

entitled to . The reason that there are no numbers is that she does not have [redacted] therefore there are NO cylinder and axis numbers in her glasses prescription . She was given her FULL glasses prescription when requested. When she called the office the secretary was talking about PD numbers and NOT cylinder and axis numbers .In summary she received a full eye examination on [redacted] and a complete prescription for glasses was given to her when she requested with NOTHING omitted . [redacted]

Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They explained it a lot better now then when I called them. Thank You for the help.

They show up a 6:45 am on a Sunday 9/8/13 and start cutting using chainsaws when people are trying to rest and sleep. This company starts work using chainsaws and waking up my wife and the whole house. this tree company, [redacted] has no compassion for their fellow people. We has to endure this noise for 3 hours. Sunday is a day of rest and relaxation, we work hard and should be have this day of rest. Company like this is a disgrace, and have no reguards to noise they produce.Desired SettlementI would like our rest and sleep back, an apology for the disturbing the peace.

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Description: Tree Service

Address: 10052 Justin Dr, Urbandale, Iowa, United States, 50322-3876

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