ASPM-San Diego

This company Started Managing The Coral Tree Plaza condominium in SeptemberI send all paperwork on time for autopayment and so far still is not set up Also, in October 6, my kitchen was flooded due to general building pipe problems on sewage lineIt took them days for ASPM to replace the dry-wallsToday after taking the remaining cabinets we discovered the ceiling had no drywallWhen contacting the company the first response is always negative and that it is not their responsibilityFor being a new contract and trying to please their customer, my experience has been terrible, awful at the point that is affecting my healthTo star after unit being flooded I requested the use of one of the suites since I am allergic to dust and they deniedI would never recommenced this company

Response: arial, sans-serif;">Please accept our apology for the delayed responseDuring the acquisition of Allegis, a period of time passed and your complaint became unviewable by us on the Revdex.com websiteA review of our records reveals that over a span of two years your account appears to have been charged a late fee twice, and on both occasions the late fees were reversed.Please know that ASPM does not physically receive dues payments.The late fee resulted from a time delay between the time your bank received your payment and later forwarded it to the HOA's bank, and then the HOA bank's holding of deposits in lock box until there were a sufficient number of payments received to actually process them, after which point ASPM was notified of paymentBy that time the payment showed as late We continue to communicate with the bank to insure that deposits received are credited the day of receipt, and we sincerely apologize for the frustration and inconvenience the banks' procedures caused youWe ask that you please bear with us as we work to influence their internal processing policyPlease know also that we are currently in the process of changing banking institutions for our HOAs at the beginning of to one that is more HOA-friendly Should you experience any further occurrence of this, please call us at858- [redacted] and ask to speak directly with the accounting division supervisorOr you can [email protected] we'll respond in hours or lessAgain, please accept our apologies for not addressing this with you sooner

Response: Please accept our apology for the delayed responseDuring the acquisition of Allegis, a period of time passed and your complaint became unviewable by us on the Revdex.com websiteA review of our records reveals that over a span of two years your account appears to have been
charged a late fee twice, and on both occasions the late fees were reversed.Please know that ASPM does not physically receive dues payments.The late fee resulted from a time delay between the time your bank received your payment and later forwarded it to the HOA's bank, and then the HOA bank's holding of deposits in lock box until there were a sufficient number of payments received to actually process them, after which point ASPM was notified of paymentBy that time the payment showed as late. We continue to communicate with the bank to insure that deposits received are credited the day of receipt, and we sincerely apologize for the frustration and inconvenience the banks' procedures caused youWe ask that you please bear with us as we work to influence their internal processing policyPlease know also that we are currently in the process of changing banking institutions for our HOAs at the beginning of to one that is more HOA-friendly. Should you experience any further occurrence of this, please call us at858-***and ask to speak directly with the accounting division supervisorOr you can [email protected] we'll respond in hours or lessAgain, please accept our apologies for not addressing this with you sooner

Thank you for the opportunity to answer your concerns about the outstanding issues brought to your Association’s attention. As a reminder, ASPM-San Diego, and the vendors and contractors for your Association, ultimately take direction from your Board of Directors, who meet regularly on a
monthly basis. It is our understanding that the Board has been actively reviewing the current service being provided by *** *** ***, who are currently contracted for service only in the evening, and are also taking into consideration new contracted services in order to better monitor the guest parking area during daytime hours. In order to cover this additional service, not through *** *** ***, the Board is considering renting out select parking spaces, however this has not been finalized at this time. Once implemented, notification of full enforcement of parking rules, both for in the evening and during the day, will be sent to the residents of the Association. It is also our understanding that the Board has previously considered the possibility of a 24-hour patrol, unfortunately, budgeting constraints did not allow for the increase to the contract without a significant increase in homeowner monthly dues. A parking gate, although also discussed by the Board, was not deemed feasible at this time. Again, we appreciate the opportunity to respond to your concerns and hope you will continue to reach out to us in the future so we may address any questions you may have

The Board understands your concerns, and the Association’s Board President has reviewed your correspondenceASPM is advised that your guest parking area concerns will be further reviewed and discussed by the whole Board at the February 14, 2017 Board of Director’s Meeting, as was originally scheduled after board discussion on this topic at the January 10, Board of Director’s MeetingAs previously stated, ASPM may legally act only as directed by the *** Board, with no independent authority to act outside Board discretionYour concerns, at this juncture, should appropriately be addressed directly with the Board

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ “The Board understands your concerns, and the Association’s Board President has reviewed your correspondence.” Really?This response is insultingThe board is fully aware that the parking situation has been an ongoing problem and has done NOTHING to remedy the situationI first addressed the board and ASPM two years ago regarding this issueI was told by a member who has been on the board for years that she didn’t see any problem with students parking in the Guest Parking*** *** suggested to me that I go to campus and file a complaint with the *** parking authorityYou are stalling and it is clear you have no intention of fixing thisMany residents agree with me If you want a legal battle that is what you will get]
Regards,
*** ***

Good Afternoon Sir / Madam
sans-serif;">this complaint has been resolved as per the desired outcomethank you for your assistanceregards
*** ***

Response:
 
arial, sans-serif;">Please accept our apology for the delayed response. During the acquisition of Allegis, a period of time passed and your complaint became unviewable by us on the Revdex.com website. A review of our records reveals that over a span of two years your account appears to have been charged a late fee twice, and on both occasions the late fees were reversed.Please know that ASPM does not physically receive dues payments.The late fee resulted from a time delay between the time your bank received your payment and later forwarded it to the HOA's bank, and then the HOA bank's holding of deposits in lock box until there were a sufficient number of payments received to actually process them, after which point ASPM was notified of payment. By that time the payment showed as late. 
 
We continue to communicate with the bank to insure that deposits received are credited the day of receipt, and we sincerely apologize for the frustration and inconvenience the banks' procedures caused you. We ask that you please bear with us as we work to influence their internal processing policy. Please know also that we are currently in the process of changing banking institutions for our HOAs at the beginning of 2016 to one that is more HOA-friendly. 
Should you experience any further occurrence of this, please call us at858-[redacted]and ask to speak directly with the accounting division supervisor. Or you can [email protected] we'll respond in 24 hours or less. Again, please accept our apologies for not addressing this with you sooner.

This company Started Managing The Coral Tree Plaza condominium in September. I send all paperwork on time for autopayment and so far still is not set up. Also, in October 6, 2016 my kitchen was flooded due to general building pipe problems on sewage line. It took them 45 days for ASPM to replace the dry-walls. Today after taking the remaining cabinets we discovered the ceiling had no drywall. When contacting the company the first response is always negative and that it is not their responsibility. For being a new contract and trying to please their customer, my experience has been terrible, awful at the point that is affecting my health. To star after unit being flooded I requested the use of one of the suites since I am allergic to dust and they denied. I would never recommenced this company.

Good Afternoon Sir / Madam ...this complaint has been resolved as per the desired outcome.thank you for your assistance.regards[redacted]