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ASR Asphalt Sealing & Repair Paving

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Reviews Paving Contractors, Seal Coating, Driveway Sealer, Asphalt Repair ASR Asphalt Sealing & Repair Paving

ASR Asphalt Sealing & Repair Paving Reviews (1)

Review: I received a quote from ASR early in June, somewhere around the 10th, I'm guessing...the paper is at home. I called probably 15 times and have scheduled 8 appointments, being told they would be there to do a driveway patch and have experienced no call/no show every single time! I talked to the owner and asked why I was the back burner job. They always have the excuse that the previous job ran over...if you're too busy to do ours, just be courteous and have integrity enough to just say we are too busy at this time and cannot get to you, instead of blatantly lying to me about showing up, disrespecting the family I've had to have come over and wait for them only to have them not show, delayed the progress of the paving since we have an event soon and need this done in a timely manner and were plain rude and unprofessional--the owner told me to go with someone else on the 8th appointment and in the same call said he'd BE THERE this past Monday to do the patch. If they have bigger jobs that take precedence, simply be professional and quit lying to customers and putting them off.Desired Settlement: I'd simply like the complaint posted since they're so unprofessional and do not want other customers put out by their unprofessionalism and attitude. I was referred by my uncle, [redacted] who also had to bug them for 6 weeks to get his done and his was putting in a driveway from the dirt up--his cost was $4500. We're being put off because our job is not that big, but why lie to me blatantly and say you'll be there 8 times?! That's ridiculous--they obviously don't care about word of mouth in a small community and I know a TON of people ( I work and the ** with over 3000 employees and have over 2000 people at my church, not to mention friends and family ( I have a HUGE family, 9 aunts and uncles just on my mom's side alone here) in this region, along with many business owners met from my father who is the Vice President of a very large local corporation--even if I hear someone talking about the possibility of paving in a conversation that is not directed to me, I will still chime in and make sure they're not [redacted] over like this when time is of the essence for the job to actually come to fruition-I will not only not refer them but will give a negative report of both mine and my uncle's experience to show them the real ASR.

Business

Response:

Mr. [redacted] stated they were very behind because of the weather and that he had told Mr. [redacted] that he understood if he wanted to get someone else to do the work. There was no money taken as a deposit.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] That's COMPLETE GARBAGE! They SCHEDULED 8 times with me and SHOWED UP 0! if they were so behind, why lie and say you'll be here?!?!?! He only said to go with someone else when I told him that I was because he was SO UNPROFESSIONAL AND A LIAR. I have multiple witnesses who took time out of their day to wait for this company to NOT SHOW 8 times! No, that's completely false and I simply want it documented that they're a lying, unprofessional business who HIDE behind not being Revdex.com accredited (the company I went with has been Revdex.com accredited for 35 years and has A+ rating--because they're PROFESSIONALS!) so that no one can complain when they treat them with disrespect and act unprofessionally. If you can post it, fine...if not, my word of mouth in this town is good enough.

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Description: PAVING CONTRACTORS

Address: 6002 Twine Hollow Road, Salem, Virginia, United States, 24153

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asrpaving.com

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