I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Regarding incident #[redacted]. [redacted] alleges that he received water in his tank of gasoline which he purchased on August 1st. We monitor our tanks daily for water. Looking at our records for that date there is no indication of water. Also, on August 1st we sold over...
1,200 gallons of gasoline. If there was water in the tank many other customers would have also
Please don't hesitate to contact me if you have any questions.
To Whom It MayConcern:Iam responding to complaint ID [redacted]. I would first like to apologize for all the inconvenience that you have faced with being involved in this situation.After reviewing your situation,I understand fully of the steps thatcould have been taken to avoid the...
misunderstanding. Our company,at no time was attempting to commit any type of fraud toward[redacted]or yourself.The estimate pertaining to your vehicle is written by the insurancecompany and not our
shop. The situation with the parts that were not replaced has been addressedto the technician that worked on your vehicle.We've concluded that there was a miscommunication and the parts were not returned
before releasing your vehicle to you. Disciplinary action has been taken, and our shop as a whole is working on improving the Standard Operating Procedures to ensurethe satisfaction of every clientthat we deal with.Wehave been advised by [redacted] of the conclusion to this situation and are working very closely to their suggestions in improving the workflow process. Please accept my sincere apology. Sincerely,Eric *. N[redacted]
this review is for the location on Madison in Covington VA. Please have them really keep the store clean at all times including bathrooms. It needs better organization in the store it looks like a [redacted] shop or something. Most importantly please check into the management, if there is any as the store is poorly run.
I appreciate the opportunity to respond to the complaint directed to Stop ln #58, [redacted], Roanoke Virginia. I represent Stop In as a Territory Manager, with twelve...
stores in the Roanoke area, including the [redacted] location. This store is a 24-hour location as posted on site. Relevant to Mr. ** [redacted] complaint is the fact that we co-operate with the instructions of the Roanoke City Police Department, during Summer months (or upon other request), to close the store for 1-2 hours overnight, typically between 1am-3am, when groups of troublemakers known to the Police are moving about the City, generally causing disturbances. This is most often on Friday and Saturday nights, but always subject to request by Roanoke City, regardless of day of the week. We gladly follow these instructions, although detrimental to our business, in order to maintain our long-standing status as a responsible business partner in all localities of our business operations, throughout Virginia and West Virginia.
Additionally, through our review of this complaint we have also realized that the [redacted] location has been occasionally closing for brief periods of time, during the overnight hours, for cleaning and stocking, on nights where it was not called for by the RPD. These closings were not sanctioned or directed by Stop In Food Stores, and have since been eliminated. Please let Mr. [redacted] know that we apologize for his inconvenience, but hardly feel as though it rises to the level of "horrendous" service. He maintains that he has been a longstanding customer, and we appreciate that. Given his current employer, we take ¡t as a compliment that he frequents our store, and we will do our very best to fulfill his expectations of customer service in the future. I would hope and expect that his (and our) time would be better spent outside the courtroom, with issues more deserving of the State's attention. If he had just called our Home Office, or notified our Store Manager, we could have easily resolved this complaint to everyone's satisfaction.
Given the circumstances, I am afraid that the complaint does not rise to the level deserving a "monetary reward", in our opinion. If approached differently, we would have been amenable to offering a gift certificate to compensate Mr. [redacted] for his inconvenience. Given the hostile nature of the complaint we feel as though our response is appropriate to address his concerns.
Please let us know if any other information in this matter is necessary. Thank you for your help in resolving this matter!
Very Truly Yours,
[redacted]
Territory Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The customer has been contacted and the disputed charge has been resolved as of last Friday August 29th***
We will address the hours of operation with our store manager and our employees that work third shift at this location
Regarding incident #[redacted]. [redacted] alleges that he received water in his tank of gasoline which he purchased on August 1st. We monitor our tanks daily for water. Looking at our records for that date there is no indication of water. Also, on August 1st we sold over...
1,200 gallons of gasoline. If there was water in the tank many other customers would have also
Please don't hesitate to contact me if you have any questions.
To Whom It MayConcern:Iam responding to complaint ID [redacted]. I would first like to apologize for all the inconvenience that you have faced with being involved in this situation.After reviewing your situation,I understand fully of the steps thatcould have been taken to avoid the...
misunderstanding. Our company,at no time was attempting to commit any type of fraud toward[redacted]or yourself.The estimate pertaining to your vehicle is written by the insurancecompany and not our
shop. The situation with the parts that were not replaced has been addressedto the technician that worked on your vehicle.We've concluded that there was a miscommunication and the parts were not returned
before releasing your vehicle to you. Disciplinary action has been taken, and our shop as a whole is working on improving the Standard Operating Procedures to ensurethe satisfaction of every clientthat we deal with.Wehave been advised by [redacted] of the conclusion to this situation and are working very closely to their suggestions in improving the workflow process. Please accept my sincere apology. Sincerely,Eric *. N[redacted]
this review is for the location on Madison in Covington VA. Please have them really keep the store clean at all times including bathrooms. It needs better organization in the store it looks like a [redacted] shop or something. Most importantly please check into the management, if there is any as the store is poorly run.
I appreciate the opportunity to respond to the complaint directed to Stop ln #58, [redacted], Roanoke Virginia. I represent Stop In as a Territory Manager, with twelve...
stores in the Roanoke area, including the [redacted] location. This store is a 24-hour location as posted on site. Relevant to Mr. ** [redacted] complaint is the fact that we co-operate with the instructions of the Roanoke City Police Department, during Summer months (or upon other request), to close the store for 1-2 hours overnight, typically between 1am-3am, when groups of troublemakers known to the Police are moving about the City, generally causing disturbances. This is most often on Friday and Saturday nights, but always subject to request by Roanoke City, regardless of day of the week. We gladly follow these instructions, although detrimental to our business, in order to maintain our long-standing status as a responsible business partner in all localities of our business operations, throughout Virginia and West Virginia.
Additionally, through our review of this complaint we have also realized that the [redacted] location has been occasionally closing for brief periods of time, during the overnight hours, for cleaning and stocking, on nights where it was not called for by the RPD. These closings were not sanctioned or directed by Stop In Food Stores, and have since been eliminated. Please let Mr. [redacted] know that we apologize for his inconvenience, but hardly feel as though it rises to the level of "horrendous" service. He maintains that he has been a longstanding customer, and we appreciate that. Given his current employer, we take ¡t as a compliment that he frequents our store, and we will do our very best to fulfill his expectations of customer service in the future. I would hope and expect that his (and our) time would be better spent outside the courtroom, with issues more deserving of the State's attention. If he had just called our Home Office, or notified our Store Manager, we could have easily resolved this complaint to everyone's satisfaction.
Given the circumstances, I am afraid that the complaint does not rise to the level deserving a "monetary reward", in our opinion. If approached differently, we would have been amenable to offering a gift certificate to compensate Mr. [redacted] for his inconvenience. Given the hostile nature of the complaint we feel as though our response is appropriate to address his concerns.
Please let us know if any other information in this matter is necessary. Thank you for your help in resolving this matter!
Very Truly Yours,
[redacted]
Territory Manager