this review is for the location on Madison in Covington VAPlease have them really keep the store clean at all times including bathroomsIt needs better organization in the store it looks like a [redacted] shop or somethingMost importantly please check into the management, if there is any as the store is poorly run
To Whom It MayConcern:Iam responding to complaint ID [redacted] I would first like to apologize for all the inconvenience that you have faced with being involved in this situation.After reviewing your situation,I understand fully of the steps thatcould have been taken to avoid the misunderstanding Our company,at no time was attempting to commit any type of fraud toward [redacted] or yourself.The estimate pertaining to your vehicle is written by the insurancecompany and not our shopThe situation with the parts that were not replaced has been addressedto the technician that worked on your vehicle.We've concluded that there was a miscommunication and the parts were not returned before releasing your vehicle to you Disciplinary action has been taken, and our shop as a whole is working on improving the Standard Operating Procedures to ensurethe satisfaction of every clientthat we deal with.Wehave been advised by [redacted] of the conclusion to this situation and are working very closely to their suggestions in improving the workflow processPlease accept my sincere apologySincerely,Eric *N***
Regarding incident # [redacted] [redacted] alleges that he received water in his tank of gasoline which he purchased on August 1stWe monitor our tanks daily for waterLooking at our records for that date there is no indication of waterAlso, on August 1st we sold over 1,gallons of gasolineIf there was water in the tank many other customers would have also Please don't hesitate to contact me if you have any questions
I appreciate the opportunity to respond to the complaint directed to Stop ln #58, [redacted] , Roanoke VirginiaI represent Stop In as a Territory Manager, with twelve stores in the Roanoke area, including the [redacted] locationThis store is a 24-hour location as posted on siteRelevant to Mr** [redacted] complaint is the fact that we co-operate with the instructions of the Roanoke City Police Department, during Summer months (or upon other request), to close the store for 1-hours overnight, typically between 1am-3am, when groups of troublemakers known to the Police are moving about the City, generally causing disturbancesThis is most often on Friday and Saturday nights, but always subject to request by Roanoke City, regardless of day of the weekWe gladly follow these instructions, although detrimental to our business, in order to maintain our long-standing status as a responsible business partner in all localities of our business operations, throughout Virginia and West Virginia Additionally, through our review of this complaint we have also realized that the [redacted] location has been occasionally closing for brief periods of time, during the overnight hours, for cleaning and stocking, on nights where it was not called for by the RPDThese closings were not sanctioned or directed by Stop In Food Stores, and have since been eliminatedPlease let Mr [redacted] *** know that we apologize for his inconvenience, but hardly feel as though it rises to the level of "horrendous" serviceHe maintains that he has been a longstanding customer, and we appreciate thatGiven his current employer, we take ¡t as a compliment that he frequents our store, and we will do our very best to fulfill his expectations of customer service in the futureI would hope and expect that his (and our) time would be better spent outside the courtroom, with issues more deserving of the State's attentionIf he had just called our Home Office, or notified our Store Manager, we could have easily resolved this complaint to everyone's satisfaction Given the circumstances, I am afraid that the complaint does not rise to the level deserving a "monetary reward", in our opinionIf approached differently, we would have been amenable to offering a gift certificate to compensate Mr [redacted] *** for his inconvenienceGiven the hostile nature of the complaint we feel as though our response is appropriate to address his concerns Please let us know if any other information in this matter is necessary Thank you for your help in resolving this matter! Very Truly Yours, [redacted] Territory Manager
this review is for the location on Madison in Covington VAPlease have them really keep the store clean at all times including bathroomsIt needs better organization in the store it looks like a [redacted] shop or somethingMost importantly please check into the management, if there is any as the store is poorly run
To Whom It MayConcern:Iam responding to complaint ID [redacted] I would first like to apologize for all the inconvenience that you have faced with being involved in this situation.After reviewing your situation,I understand fully of the steps thatcould have been taken to avoid the misunderstanding Our company,at no time was attempting to commit any type of fraud toward [redacted] or yourself.The estimate pertaining to your vehicle is written by the insurancecompany and not our shopThe situation with the parts that were not replaced has been addressedto the technician that worked on your vehicle.We've concluded that there was a miscommunication and the parts were not returned before releasing your vehicle to you Disciplinary action has been taken, and our shop as a whole is working on improving the Standard Operating Procedures to ensurethe satisfaction of every clientthat we deal with.Wehave been advised by [redacted] of the conclusion to this situation and are working very closely to their suggestions in improving the workflow processPlease accept my sincere apologySincerely,Eric *N***
Regarding incident # [redacted] [redacted] alleges that he received water in his tank of gasoline which he purchased on August 1stWe monitor our tanks daily for waterLooking at our records for that date there is no indication of waterAlso, on August 1st we sold over 1,gallons of gasolineIf there was water in the tank many other customers would have also Please don't hesitate to contact me if you have any questions
I appreciate the opportunity to respond to the complaint directed to Stop ln #58, [redacted] , Roanoke VirginiaI represent Stop In as a Territory Manager, with twelve stores in the Roanoke area, including the [redacted] locationThis store is a 24-hour location as posted on siteRelevant to Mr** [redacted] complaint is the fact that we co-operate with the instructions of the Roanoke City Police Department, during Summer months (or upon other request), to close the store for 1-hours overnight, typically between 1am-3am, when groups of troublemakers known to the Police are moving about the City, generally causing disturbancesThis is most often on Friday and Saturday nights, but always subject to request by Roanoke City, regardless of day of the weekWe gladly follow these instructions, although detrimental to our business, in order to maintain our long-standing status as a responsible business partner in all localities of our business operations, throughout Virginia and West Virginia Additionally, through our review of this complaint we have also realized that the [redacted] location has been occasionally closing for brief periods of time, during the overnight hours, for cleaning and stocking, on nights where it was not called for by the RPDThese closings were not sanctioned or directed by Stop In Food Stores, and have since been eliminatedPlease let Mr [redacted] *** know that we apologize for his inconvenience, but hardly feel as though it rises to the level of "horrendous" serviceHe maintains that he has been a longstanding customer, and we appreciate thatGiven his current employer, we take ¡t as a compliment that he frequents our store, and we will do our very best to fulfill his expectations of customer service in the futureI would hope and expect that his (and our) time would be better spent outside the courtroom, with issues more deserving of the State's attentionIf he had just called our Home Office, or notified our Store Manager, we could have easily resolved this complaint to everyone's satisfaction Given the circumstances, I am afraid that the complaint does not rise to the level deserving a "monetary reward", in our opinionIf approached differently, we would have been amenable to offering a gift certificate to compensate Mr [redacted] *** for his inconvenienceGiven the hostile nature of the complaint we feel as though our response is appropriate to address his concerns Please let us know if any other information in this matter is necessary Thank you for your help in resolving this matter! Very Truly Yours, [redacted] Territory Manager