ASRock America

I am rejecting this response because:It is irresponsible as a company to may buyer's pay any amount for faulty products

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ ASRock stop promoting Sky OC don't mean that feature is been taking away from the product itself, end user could just go on to our web site download the latest BIOS http://www.asrock.com/mb/Intel/Fatal1ty%20Z170%20Gaming%20K4/index.us.asp?cat=Be...⇄ then MB will performance Sky OC featureIf end user don't know how to down load the BIOS I suggest give our Tech Support a call at XXX-XXX-XXXXThanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Does not actually say feature removed from bios on my mobo model

Please see attach picture and it clear say the select region of Asia Pacific

Dear ***,Thank you for purchasing ASRock MBWe receive your $MIR document and currently its under process, we should send out the rebate check within 7-daysFor the AB350M PRO4, ASRock RMA policy is customer need to pay the shipping back to ASRock for warranty service and ASRock will pay the shipping back to customerBut after review your case we like to offer exceptional for you to send you the call tag to get your MB back to us for replacementPlease send me the copy of invoice from Newegg and I will had cusotmer service start the RMA process for you to receive the RMA # to send back the MB to do the replacementPlease send your copy of Newegg invoice to [redacted] also cc to [redacted] Thanks

Hi, We have done the internal investigation, the problem is we did not receive the return check, so the case has been delayedHowever, we will reissue the $check to to customer since it has been over the check expiration date The new check will mail it out on May, 15, MondayPlease let us know once you receive itThank youASRock America, Inc.Rebate center

Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ It is very hard for end user to determine our MB is the roof cost of damage his VGA cardI suggest user send back the MB we could do the replacement right away, we will send the MB back to Taiwan HQ lab to do further test, if the report show our MB damage user's VGA card we will more then happy to pay for itThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The companies policies stated to RMA the motherboard through the re-seller before contacting themI am unable to get the motherboard backI am an expert in the I.TField and have log files showing the heating characteristics of the motherboard in comparison to the board previously installed that I can provide to the companyI followed their policies and they should know that once and RMA is completed the product cannot be retrieved from the re-seller Final Business Response / [redacted] (4000, 9, 2016/02/19) */ We had base on user information RMA#XXXXXXXX to contact Newegg but Newegg respond that in their system they don't had this RMA#We want to trace back the MB and send to professional lab to do the testPlease let us know where did you return the MB or contact our customer service in XXX-XXX-XXXX give us all the information you can so we could trace back the MBThanks Final Consumer Response / [redacted] (3000, 15, 2016/03/10) */ Hello Mrs [redacted] No I have not received any further responses from ASrock AmericaThey have not made any further attempts to resolve the issue even when the information they requested was provided and verified

Initial Business Response / [redacted] (1000, 7, 2016/01/22) */ ASRock Customer Service Deisy and Stephaine E-Mail [redacted] twice and call but he never respondPlease ask [redacted] contact us at XXX-XXX-XXXX for warranty serviceThanks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12147682, and find that this resolution is satisfactory to me.

Dear Customer,Manufacture warranty is for repair or replacement we don't offer refundIf you want refund you should contact whoever you purchase it fromThanks

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Dear [redacted] , We do apologize for any inconvenience this may have causedIf you have any questions regarding the technical issue or RMA process, please contact us at (XXX) XXX-XXXX or filled out the support request form from ASRock website: http://event.asrock.com/tsd.asp Thanks! Customer Service Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT is the same response I always get from their website and from the softwareThe telephone number is not a toll free number, I'm not about to get caught on a long distance conversation to arrive at only a huge telephone bill and no resolution to my problemI have filed various 'forms' online and don't get answersIn other words, their response is not a solution, no effort to contact meWhat would be the next step? Final Business Response / [redacted] (4000, 9, 2015/08/17) */ we had send email to customer [redacted] @aol.com and provide our contact information XXX-XXX-XXXX and customer service email ***@asrockamerica.com Final Consumer Response / [redacted] (4200, 11, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They asked me to call them to their non toll free number, or for me to provide my home phone number for them to call meI provided them with my phone number, I'm waiting for them to contact me

I understand your frustration on this process but again manufacture warranty is for repair and replacement only [redacted] should responsible for refund specially the product purchase within daysThanks

I am rejecting this response because: Please compare your picture to my second picture They're clearly different Mine only has step and and no mention of it being an asian only promotion.There's a serial number if you doubt it's authenticity Feel free to figure out what exactly is going on