AsSeenonTVGuys.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hello, We received and read the complaint filed against our companyThe product this customer is referring to is a product that we do not sell at our companyWe have no record of ever having an order from this customer or speaking with her on the phoneWe believe that this customer has us
confused with another company, which is understandable as there are many As Seen On Tv companiesBelow we have provided the web address to our website so you can see that we do in fact not sell this productAlso you can find us on *** and *** under ** *** ** ** ***Thank youOur website: ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
As Seen On TV Guys
Company Contact:
***
Company Phone:
***
Company Email:
***m
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response: +Hello, This complaint is regarding our businessWe have spoken to the customer since this complaint has been filedWe explained that if we refused her package it was because the address format that we require was not correct or her package did not contain the copy of the emailShe explained to us that she wrote the address correctly as we sent it to her in the return instructionsWe then concluded that the email was not included in her package, so we refused itIn the email we sent her, which she has provided a copy of, it states that a return will not be processed if the email is not includedWe refused the package and it was sent back to herWe explained that she can re-send it with a copy of the email and we will happily process her refundPlease see below for a copy of our entire email correspondence with the customerThank youHello, If the address format with the RA number was correct it is opened and checked for the emailIf the email is not included we close the package and refuse the item and send it back outThis is done with every return we receiveOnce the package arrives with the email included and the proper address format we will process a refund for that orderWe will send you a confirmation email when the package arrivesThank youBest Regards, Customer Service As Seen On TV Guys From: *** - *** Marketplace [***] Sent: Monday, September 29, 10:AM To: AsSeenOnTVGuys Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) How would you know the copy of the email wasn't in there if it were refused and sent back to me without it being opened? This one will be sent out today after 3pm so keep that for your records I will email with the confirmation and want an email the minute the package is at the location to return itIf I am going to be out money I will make sure to track my paper trail all the way through, and since your company refused it and won't cover the return coverage I need these steps met________________________________________ Date: Mon, Sep 14:12:+From: [e-mail address removed] To: [e-mail address removed] Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) Hello, The packaging doesn’t matterIt can be in a box or mailing envelope or whatever the item will fit inIf you included the RA number then the package was refused because you did not include the copy of the email as it states in the instructionsThe instructions we provided state “Please write the address exactly as below” and then how the address should be written is provided(Please see the instructions that were sent) If you wrote it the way it appears in the instructions then you did not include the copy of them emailThank youBest Regards, Customer Service As Seen On TV Guys From: *** - *** Marketplace [mailto:[e-mail address removed]] Sent: Monday, September 29, 9:AM To: AsSeenOnTVGuys Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) It wont be in a box, it is in a package where on the package do you want the number because last time it was refused when I included itSo again please type exactly how it needs to look so this doesn't happen again________________________________________ Date: Mon, Sep 13:36:+From: [e-mail address removed] To: [e-mail address removed] Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) Hello, Please find below the instructions for returnPlease make sure ALL of the instructions are followed, including how to address the package and what needs to be inside along with your returned itemOnce the item is returned we will process your refundThank youOrder # *** Your payment will be refunded less shipping & handling fees or 30% fees to cover the cost of S&HPlease send it back at the Address below along with the RA# written outside of the box or packagingOur warehouse will refuse any deliveries without RA# written outside of the box or if item is visibly damaged at time of receiptAll returns must include all the original packaging, manuals, accessories etc if anyReturns are processed within business daysPlease include a copy of this e-mail along with your return to ensure timely processingPlease write the order number of the purchase on the top of the printed pageYour return will NOT BE processed if this e-mail is not includedPlease write the address exactly as below: RA# is included in the address as belowPlease do not change the address formatThis RA # is valid for a period of business days onlyItem postmarked after business days of this RA# issued will be returned backAsSeenOnTVGuys RA # *** *** *** *** *** *** *** ** *** Best Regards, Returns Department AsSeenOnTVGuys From: *** - *** Marketplace [mailto:[e-mail address removed]] Sent: Monday, September 29, 9:AM To: AsSeenOnTVGuys Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) The package showed up over the weekend*** already refunded the first shipping feeIf I could just get a shipping label emailed to me? If not please type it out how it needs to be on the label so I don't have to deal with this company any longer ________________________________________ Date: Wed, Sep 15:49:+From: [e-mail address removed] To: [e-mail address removed] Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) Hello, If the product has been returned to you, you can send it back with the requirements we have for our returns, met and we will process a refundWe do not have your return here, which means there is the most likely chance that we refused it as it did not meet our requirementsWe can contact *** to see if they’ve lost it or have information as to its whereabouts from when it left your addressThank youBest Regards, Customer Service As Seen On TV Guys From: *** - *** Marketplace [mailto:[e-mail address removed]] Sent: Wednesday, September 24, 11:AM To: AsSeenOnTVGuys Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) When I get home today I will get the receipt and look at the confirmation number I sent it as instructed and I would like my money back this is the last product I will ever buy from this companyIf it was turned away for any reason I should have been notified and now I have to pay my bill for something that didn't work NOR do I have as my propertySo what happens when you all finally get it straight on your part and I have already had to pay you don't give me the cash I am out backIts like I am being stolen from by trying a productI will not be a customer ever again and will inform others about the being ripped offActually I will be contacting the Revdex.com about this situationThanks ________________________________________ Date: Wed, Sep 14:43:+From: [e-mail address removed] To: [e-mail address removed] Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) Hello, Thank you for getting back to us so quicklyThe email you received (the one which you provided below) is the email we were referring toAs long as all the instructions were followed we will have accepted it in our warehouse, however we do not have itIt still may be in transit via *** (or other delivery service you may have used) or when we received it, it did not meet all the requirements for a return (see email with instructions) and we refused and had it sent backThank youBest Regards, Customer Service As Seen On TV Guys From: *** - *** Marketplace [mailto:[e-mail address removed]] Sent: Wednesday, September 24, 10:AM To: AsSeenOnTVGuys Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) Why is that the email NEVER said to send a email about a return? This is an email from your company telling me how to return the productIt wasn't a defective issue it didn't work and if this issue doesn't get solved I will NEVER buy another product from youHello, Please see below for return instructionsThank youOrder # *** We are sorry that the item came defective or damaged and we apologizeWe have no control over manufacturer's defect but we would gladly exchange it for another one if the item is found to be defectiveYour payment will be refunded less shipping & handling fees or 30% fees to cover the cost of S&HPlease send it back at the Address below along with the RA# written outside of the box or packagingOur warehouse will refuse any deliveries without RA# written outside of the box or if item is visibly damaged at time of receiptAll returns must include all the original packaging, manuals, accessories etc if anyReturns are processed within business daysPlease include a copy of this e-mail along with your return to ensure timely processingPlease write the order number of the purchase on the top of the printed pageYour return will NOT BE processed if this e-mail is not includedPlease write the address exactly as below: RA# is included in the address as belowPlease do not change the address formatThis RA # is valid for a period of business days onlyItem postmarked after business days of this RA# issued will be returned backAsSeenOnTVGuys RA # *** *** *** *** *** *** *** ** *** Best Regards, Returns Department AsSeenOnTVGuys > Date: Wed, Sep 13:12:+> From: [e-mail address removed] > To: [e-mail address removed] > Subject: RE: Order delivery inquiry from *** customer *** (Order: ***) > > Hello, > > We have no record of a return being sent to us regarding this orderIf you did not email us before sending the product in it is very likely the package was refused as it did not meet our requirementsPlease advise if you did send in an email regarding your return before hand so we can try and correct the situation on our endThank you> > Best Regards, > Customer Service > As Seen On TV Guys > > > > -----Original Message----- > From: *** - *** Marketplace [mailto:[e-mail address removed]] > Sent: Tuesday, September 23, 1:PM > To: AsSeenOnTVGuys > Subject: Order delivery inquiry from *** customer *** (Order: ***) > > Order ID ***: > of As Seen On TV Amazing Arms XL - Slimming And Concealing Arm Wrap [ASIN: *** > > ------------- Begin message ------------- > > Hello, > > We've been contacted by a customer regarding the order identified below> > -------------------- > Order#: *** > Item: As Seen On TV Amazing Arms XL - Slimming And Concealing Arm Wrap > Reason: Where's My Stuff ? > > Details: Hello, > > Customer has already returned the item already but refund has not been requested yet> > > Please request refund as soon as possible and send e-mail to the customer with updated details > > Thank you > > > Sudalai > ------------------- > > To respond to this customer, please reply to this e-mail or visit your seller account at the following link: > ***manager/inbox.html > > Sincerely, > Customer Service Department > ***.com > *** > > > > > > > ------------- End message -------------
Sent on: 9/30/11:21:AM
Sent by:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

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