Assembly Tool Specialists

Customer entered into a Retail Installment Contact and Security Agreement with auto dealer onFebruary 9, The contract was subsequently sold to Finance CompanyCustomer’s due date is the10th of each monthThis is a no grace period contractFailure to pay an account by the due date resultsin the account being in defaultFrom March 10, (date first installment was due) through July 31,Customer has never made a payment on or before the 10th of the monthEvery payment since theinception of the contract in February 2012, with the exception of the required August payment which isthe basis of this complaint, has been lateFailure to make a payment by the due date has resulted inCustomer being in default every single monthAdditionally, Customer has bounced four paymentsduring this time periodBouncing a check is also an event of defaultFinance Company is affordedcertain remedies any time a customer is in defaultThe remedies are clearly outlined in the contractunder the section entitled RemediesThe issue in question deals with the following remedy: We may require you to immediately pay us, subject to any refund required by law, the remaining unpaid balance of the amount financed, time price differential and all other agreed charges.Additionally, it should be noted that the contract states that By choosing any one or more of these remedies, we do not give up our right to later use another remedyBy deciding not to use any remedy, we do not give up our right to consider the event a default if it happens again.Customer was in default when she failed to make her June payment by the 10th of the monthCustomerattempted to pay her June 10, payment on June 29thThis payment was returned for insufficientfunds on July 6, Finance Company worked with Customer by allowing her hours to make thepayment that was returned goodCustomer paid her June 10, payment on July 8, In aneffort to assist Customer, Finance Company agreed to a payment arrangement which allowed theCustomer to make her July 10, payment on July 29, It is company policy that any customerwho had a check returned for insufficient funds may not make a payment with another check for aminimum of three monthsCustomer was advised that she would not be able to make a payment usinga check because she had bounced her June payment.Finance Company called customer on July 30, at approximately p.mto take Customer’spaymentCustomer advised Finance Company that she was walking and would have to call back in 15minutesCustomer called back at approximately 4:p.mand was granted another extension whichlasted until p.mon July 31, Customer failed to keep this arrangementAt the close of businessJuly 31, Customer’s account remained in default and was transitioned to Review/RecoveryOnAugust 3, Customer called to make her paymentCustomer was advised once again that she was indefaultFinance Company was within its right to demand immediate payment of any unpaid balance(see above quoted remedy)However, in an attempt to continue to work with Customer, FinanceCompany only required her to immediately make her past due payment as well as her August payment.Finance Company was perfectly within its right to make this request as the account was in default.Customer mentions that Finance Company wanted to repossess her vehicle in this complaintFinanceCompany never mentioned the word repossessionFinance Company merely asked the location of thevehicle as Customer stated it was in the shop where it had been for two monthsThe SecurityAgreement portion of the contract clearly states the following: You will keep the Property in your possession and in good condition and repairYou will use the Property for its intended and lawful purposes Except when in use, the Property will be located at your address set forth in this Contract.Customer’s failure to provide the location of the vehicle is another event of defaultFinally, Customercalled back and impersonated an attorneyWhen the Customer Service Representative advisedCustomer that she knew she was the Customer and not an attorney Customer changed her story statingthat an attorney was on the line as third partyCustomer then used profanity towards the CustomerService Representative and the call was endedCustomer called back and paid the July and Augustinstallments of her contractHer account no longer delinquent.In summary, Customer’s account is continuously in defaultFinance Company is afforded certainremedies when an account is in defaultFinance Company was within its rights to request more thanthe Customer’s past due amount as her account was in defaultCustomer was not allowed to pay with acheck as she had recently bounced a checkFinance Company worked with Customer throughout themonth (as it does every month) in an effort to cure her delinquencyCustomer failed to cure the defaultby the end of the monthAnother event of default occurred when Customer failed to advise FinanceCompany as to the location of the carCustomer has still not advised Finance Company where the car islocated or the condition of the unitAt no time was the Finance Company “mean” or “rude” toCustomerCustomer used profanity towards the Customer Service RepresentativeAt no time didFinance Company act as a “con artist.” Customer impersonated a party other than herself when sheclaimed to be an attorney.Finance Company will continue to work with Customer moving forwardCustomer is requested to makeall remaining payments in a timely manner and to avoid further events of defaultAdditionally, FinanceCompany requests Customer not use profanity when speaking to its employees and not impersonateany third partiesFinance Company values all of its customers and looks forward to continuing aprofessional relationship with Customer

I am rejecting this response because:Because my August payment was not when I called to make a paymentThis practice is not exceptableEveryone has issuesIt's not like I was or months behindThis company was audited for a reasonI received a letter about thisEvery review online complains about how awful this company isAnd their workers are just as badThey are rude and very disrespectfulThey never work with u on anythingThey act as if no one has a life and we are here to cater to themOne thing I do know I am very happy that my payments are just about finished and I will never deal with them againJust got an auto loan from a bank for my daughter less than months agoIf I were so happy with this company I would have gotten another loan from this company but they have left a bad taste in my mouth along with hundreds of othersNext time someone is less then days late with a payment they should not be allowed to request the following month when obviously they are having financial issuesI do believe they do that to get extra money out of peopleThis is why u are suppose to report it to credit bureausNot threaten to repossess a car even when the purchaser is calling to make a paymentThis is bad businessThey can write up what ever they wantAnd this goes to show u how many times they have never worked with meThe women especially are mean and nastyStop trying to repossess clients vehiclesAnd profanity wouldn't be used if u were a kind personI deal with patients everyday and not once and I mean or rude with themI can not wait until this contract is overI even asked different people to work with me about the repossession and not one of these women would do that even though I was calling to pay

Finance Company is in receipt of Customer’s complaint Customer entered into a Retail Installment Contract and Security Agreement with Dealer when she purchased her auto on February 26, Dealer subsequently sold this contract to Finance Company The above mentioned contract is a no grace period contract The Customer is due on the 28th of the month Customer is also required to carry insurance The insurance requirements are stated in the contract Failure to carry the specified insurance is a breach of contract In an effort to cure the breach of contract and avoid repossession, Finance Company has the right to purchase Collateral Protection Insurance for the vehicle On October 26, Customer failed to provide adequate proof of insurance Multiple letters were sent to Customer advising her to provide proper proof of insurance Customer failed to do so and a policy was purchased on her behalf on October 26, A copy of the policy was also mailed to Customer Customer provided proper proof of insurance on February 9, A refund for the unused portion of the policy was credited to her account However, Customer remains responsible for the portion of the policy earned between October 26, and February 9, 2016.As stated above, Customer’s payment was due in the office on May 28, Customer did not call to advise Finance Company that her payment would be late nor did she request an extension The payment was not received on May 28, The first courtesy call regarding the delinquent payment was made on May 31, Customer failed to answer or return any calls regarding the delinquent payment Finance Company received a money order in the amount of $on June 9, This was a partial payment and did not advance the account Finance Company again attempted to contact Customer regarding the remaining amount due on the account Customer did not respond to any attempts to reach her until June 14, Customer had a long conversation with a Customer Service Supervisor on June 14, During this conversation Customer was argumentative and spoke over the Supervisor No one yelled at or harassed Customer at any time The Supervisor reviewed Customer’s payment history with her and also explained the insurance situation again Supervisor offered to work with Customer regarding the remaining $due on the account for May The Supervisor offered the Customer the opportunity to make the minimum payment due to cure delinquency and extended the remaining balance to the end of the month Customer took advantage of this offer and paid the minimum amount due on June 15, 2016.In summary, Customer was not yelled at or harassed The Customer was already speaking to a Supervisor Finance Company is more than happy to work with Customers However, Customer must communicate with Finance Company in order to appraise Finance Company of her situation Customer failed to communicate with Finance Company She also failed to make her regular scheduled payment Finally, Customer was not “trapped into (a) horrible loan contract.” She freely entered into this contract with the Dealer she originally purchased her auto from The Dealer subsequently sold the contract to Finance Company