Asset Acquisition Group, LLC

Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ Thank you for forwarding the concerns of Mrs [redacted] Unfortunately, according to our call recordings, which I have reviewed prior because I had already been made aware of this situation, very [redacted] of the above is accurateWe never screen our calls, as we do not have the ability to do so, and it is contrary to running a functioning businessWhile we have caller ID, we have no way of knowing which account is calling in from which numberOur technology simply does not allow this and neither does the lawMrs [redacted] 's current number was unknown to us, as this account has been closed for quite some timeAdditionally, Mrs [redacted] was not placed on hold for minutes and a review of the recording is unclear as to why the line disconnected but it was certainly not intentional on our representatives' partFrom the recording, it sounds like the caller hung up, but it is not clear whether it was intentional or a function of some other call failureWhat it not unclear is that at the time the line disconnected our representative was in my office discussing this accountWhen he returned to the line, it was disconnectedA return call was made but no answer was receivedThereafter, my staff and I went to a pre-planned company lunchIt was during this time that the message was left for our legal departmentUpon our return, Mrs [redacted] 's voice mail was promptly forwarded to me directly and I personally called her to speak about her concernsShe did not answer my call but I left a voice mail and have not had a return callI remain willing to speak to Mrs [redacted] directly and stated so in my messageMrs [redacted] is invited to contact me at XXX-XXX-XXXX at any time to further discuss this matter Thank you again for providing us an opportunity to respond to this matterI look forward to talking to Mrs [redacted] at her convenience Sincerely, [redacted] General Counsel/Manager AAG

Initial Business Response /* (1000, 6, 2015/08/28) */
Thank you for forwarding the concerns of Mrs. [redacted]. Unfortunately, according to our call recordings, which I have reviewed prior because I had already been made aware of this situation, very [redacted] of the above is accurate. We never screen...

our calls, as we do not have the ability to do so, and it is contrary to running a functioning business. While we have caller ID, we have no way of knowing which account is calling in from which number. Our technology simply does not allow this and neither does the law. Mrs. [redacted]'s current number was unknown to us, as this account has been closed for quite some time. Additionally, Mrs. [redacted] was not placed on hold for 8 minutes and a review of the recording is unclear as to why the line disconnected but it was certainly not intentional on our representatives' part. From the recording, it sounds like the caller hung up, but it is not clear whether it was intentional or a function of some other call failure. What it not unclear is that at the time the line disconnected our representative was in my office discussing this account. When he returned to the line, it was disconnected. A return call was made but no answer was received. Thereafter, my staff and I went to a pre-planned company lunch. It was during this time that the message was left for our legal department. Upon our return, Mrs. [redacted]'s voice mail was promptly forwarded to me directly and I personally called her to speak about her concerns. She did not answer my call but I left a voice mail and have not had a return call. I remain willing to speak to Mrs. [redacted] directly and stated so in my message. Mrs. [redacted] is invited to contact me at XXX-XXX-XXXX at any time to further discuss this matter.
Thank you again for providing us an opportunity to respond to this matter. I look forward to talking to Mrs. [redacted] at her convenience.
Sincerely,
[redacted]
General Counsel/Manager
AAG