Asset Management Consultants of Virginia Inc

Hi,
Please see my answers in red below for the tenant's complaint :
Well it seems like since this company came on with our property in August of last year, I'm assuming they have been trying to get residents out of there, so they can get more money
for the rentalsOne neighbor already moved outHis place is going for $My rent is $ We try to maximum the rental income for the owner and rents have been rising
I've been getting notice after noticeFirst, it was a day pay or quit notice from a charge from the other management company early in the year.
All these notices were validWe treat all tenants the same way.Tenant was in violation of her rental agreement
3.Second I got a notice to remove my sons basketball hoop Tenant agreed in the rental agreement not to store any items in the common areaWe have sent several warnings about this to the tenantsThis is for liability reasons so that someone does not get hurt and also for cosmetic reasons
4.Then to remove the debris in my backyard which I don't even have
We are working with the tenant to resolve this issue
5.Then they told me I have to get rid of my dogIve never signed a lease with this new company The existing rental agreement stays with the property regardless who manages itThe neighbor complained about dog escaping into their area .Our Fair Housing Attorney review the case and asked tenant to get a different breed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Except for the 3 day pay or quit notice. I have contacted the old management company and they asked I had a 0 balance with them. They sent me the tenant ledger.  I would like an apology and a refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Apr 14 2014
Dear **. [redacted] or Whomever It May Concern:In response to the enclosed correspondence from the Revdex.com of Metro Washington DC & Eastern Pennsylvania regarding a complaint received from **. [redacted]. [redacted], Township Clerk-Township of [redacted], New Jersey: **. [redacted]...

[redacted], President of Asset Management Consultants, reached out to **. [redacted] in February of 2014 (prior to receipt of the enclosed correspondence from the Revdex.com) regarding the same.The Township of [redacted] is not actually a customer of Asset Management Consultants’ (AMC) but rather a municipal agency that AMC does communicate with on behalf of our clientele on occasion. AMC serves as the attorney-in-fact for thousands of businesses and individuals across the entire United States. AMC works to have various types of credit balances held by municipalities returned directly back to our clientele when so eligible.**. [redacted] emailed our office on February 1181 of 2014 regarding our employee [redacted]. [redacted]. I personally responded to **. [redacted]'s email with an apology; a copy of my response is enclosed. I assured **. [redacted] that **. [redacted] "[redacted] and I would meet that same week regarding her concerns- which we did. **. [redacted] telephoned [redacted] on two occasions. [redacted] and **. [redacted] spoke on or about February 19th regarding this matter.**. [redacted] expressed to **. [redacted] that **. [redacted] is Asset Management Consultants' (AMC) only finance representative; there was no one else to "assign” to handle the escrow fund release requests submitted to [redacted] Township. **. [redacted] and **. [redacted] agreed that AMC would correspond with the Township on a biweekly basis via email communique. We will only place telephone calls to [redacted] in the event our email communique is not returned within the agreed upon two week timeframe.AMC has been in business for nearly two decades. We pride ourselves on professionalism. AMC will continue to work with the Township of [redacted] as agreed above. We do feel that this resolves any potential fa further communication break-downs between our firm and the Township of [redacted],Thank you

We are contacting the tenant who made the dispute and if we cannnot resolve we will suggest to her to go to free unbinding mediation that http://www.ncrconline.com/ provide

August 18, 2015
Dear [redacted]:
This letter is in response to the enclosed correspondence from the Revdex.com of Metro Washington DC & Eastern Pennsylvania regarding a complaint (ID#[redacted]) which was received from [redacted] of P.O. Box [redacted], Oakhurst, New Jersey.:
Our firm...

reaches out to companies regarding aging deposits which are being held within municipalities which are typically unbeknownst to the company, lying dormant potentially risking absorption. It is our intent, without harassment to reach the individual whom these monies are due to. This usually involves speaking with someone in the finance department (a controller or chief financial officer) or the principal. We typically follow up on 2 week intervals until resolution is made, whether that involves bringing on board a new client or releasing the file.  In situations where we are not permitted to speak to a finance person or the person of contract signing authority, we do attempt to reach the principal as a courtesy, to ensure they are aware of the balances we have located and our services; it is after all, their money, if an authority states they are not interested in our services, we stop contacting them.Unfortunately in the case of [redacted] we were not able to reach the principal and our calls were perceived as obtrusive. I have owned this company for the past 20 years and operate with absolute professionalism. All calls are documented, and in this case our representative was hung up on 2 separate occasions without being able to speak to the responsible individual. This employee is fairly new with Asset Management, but in my opinion was trying to professionally reach the owner. Her last notations in this particular file on August 13 were; "do not call, keep getting hung up on, can't reach the owner." 6 calls were documented prior to that over a 3 month period where messages were left.
I have been a member of the Revdex.com for the later part of a decade and have never received a complaint from a potential client. I take this matter very seriously and would like to resolve this matter with [redacted] as soon as possible. I am mailing a copy of this response letter to their office address.
I also feel it necessary to state that the name of the employee that is cited in this complaint is incorrect as we have two employees with that first name.
Sincerely,Jerold J.
President

Our maintenance team has taken care of some of her problems  and are taking care now for the others and we will be giving her a $100 allowance one time as a courtesy for the delays

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received payment from the business Regards,
[redacted]

Hi [redacted],
font-family: arial, sans-serif;">WE already refunded their application fee of $70.00 and they confirmed that they received it on 04/10/15.
Can you dismiss this complaint now ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any communication from SDCPM and cannot resolve this issue until contact has been made. 
Regards,
[redacted]

We have now returned in full the amount in dispute to the tenant

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

SDCPM has been one of the best property management companies I've worked with. They managed three units for us for over three years and we never had any issues or misunderstanding. They are very fair and competent. Fees are always discussed up front and are very competitive. I highly recommend this company for all management services.

Hi [redacted],WE already refunded their application fee of $70.00 and they confirmed that they received it on 04/10/15.Can you dismiss this complaint now ?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: 9923277I am rejecting this response because: This complaint was made prior to **. [redacted]'s response about [redacted]. However, since then we have had another harassing email sent by **. [redacted] to this office threatening my position with the Township. This Township has been more than accommodating with AMC and will continue to work through their requests. But it is an ongoing problem that their clients should be aware of.Regards,[redacted]

Review: The firm Asset Management of Virginia service with our local government has been rude and unprofessional. Their representative threatens my office for response to their information gathering emails and is inciting the staff and myself.Desired Settlement: I would like the finance representative in charge of our accounts to be reassigned.

Business

Response:

Apr 14 2014Dear **. [redacted] or Whomever It May Concern:In response to the enclosed correspondence from the Revdex.com of Metro Washington DC & Eastern Pennsylvania regarding a complaint received from **. [redacted]. [redacted], Township Clerk-Township of [redacted], New Jersey: **. [redacted], President of Asset Management Consultants, reached out to **. [redacted] in February of 2014 (prior to receipt of the enclosed correspondence from the Revdex.com) regarding the same.The Township of [redacted] is not actually a customer of Asset Management Consultants’ (AMC) but rather a municipal agency that AMC does communicate with on behalf of our clientele on occasion. AMC serves as the attorney-in-fact for thousands of businesses and individuals across the entire United States. AMC works to have various types of credit balances held by municipalities returned directly back to our clientele when so eligible.**. [redacted] emailed our office on February 1181 of 2014 regarding our employee [redacted]. [redacted]. I personally responded to **. [redacted]'s email with an apology; a copy of my response is enclosed. I assured **. [redacted] that **. [redacted] "[redacted] and I would meet that same week regarding her concerns- which we did. **. [redacted] telephoned [redacted] on two occasions. [redacted] and **. [redacted] spoke on or about February 19th regarding this matter.**. [redacted] expressed to **. [redacted] that **. [redacted] is Asset Management Consultants' (AMC) only finance representative; there was no one else to "assign” to handle the escrow fund release requests submitted to [redacted] Township. **. [redacted] and **. [redacted] agreed that AMC would correspond with the Township on a biweekly basis via email communique. We will only place telephone calls to [redacted] in the event our email communique is not returned within the agreed upon two week timeframe.AMC has been in business for nearly two decades. We pride ourselves on professionalism. AMC will continue to work with the Township of [redacted] as agreed above. We do feel that this resolves any potential fa further communication break-downs between our firm and the Township of [redacted],Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: 9923277I am rejecting this response because: This complaint was made prior to **. [redacted]'s response about [redacted]. However, since then we have had another harassing email sent by **. [redacted] to this office threatening my position with the Township. This Township has been more than accommodating with AMC and will continue to work through their requests. But it is an ongoing problem that their clients should be aware of.Regards,[redacted]