I had an opportunity to review this complaint and review the consumer’s file A payment was made on April *, It is not our policy to delete items off a consumer credit report simply because a payment is made but to update the item to a paid status We received a complaint from this consumer in May and responded to him advising him of our policy that we do not to delete collection items simply because it’s paid but we do update the item We also asked him to provide the reason for allegedly being promised to have the item deleted but as of today we did not receive a response to that email At this time we are unable to locate the recording of the conversation that took place at the time the payment was made and we are unable to speak with the representative that this consumer spoke with as he is no longer employed with our agency As a courtesy and considering all available records and data, we will go ahead and delete this it off the consumer’s credit report Thank you, Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I had an opportunity to review this complaint and review the consumer’s file A payment was made on April *, It is not our policy to delete items off a consumer credit report simply because a payment is made but to update the item to a paid status We received a complaint from this consumer in May and responded to him advising him of our policy that we do not to delete collection items simply because it’s paid but we do update the item We also asked him to provide the reason for allegedly being promised to have the item deleted but as of today we did not receive a response to that email At this time we are unable to locate the recording of the conversation that took place at the time the payment was made and we are unable to speak with the representative that this consumer spoke with as he is no longer employed with our agency As a courtesy and considering all available records and data, we will go ahead and delete this it off the consumer’s credit report Thank you, Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***