Asset Recovery Group

I would like to make initially small good faith payments until my wife begins working again, which we hope is in FebruaryOnce she begins working we can increase payments to get this taken care of Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

[redacted] Please See Attached Documents [redacted] Revdex.comPO Box 1000DuPont, WA 98327Response to complaint of [redacted] Our office, Asset Recovery Group, Inc(ARG) has had four individual balances placed with our office for collection between the dates of April 22, and January 15, Immediately upon each placement ARG sent a validation letter giving Mrand Ms [redacted] the opportunity to dispute the validity of the debt in a period of 30-days from the date of the letterEach letter was addressed to the same address listed to Ms [redacted] within this complaintARG did not receive a mail return, nor did we receive any disputes verbally or in writing from any of the four noticesThe first verbal contact with the [redacted] s was May 13,We telephoned and spoke with Mr [redacted] and he indicated he was working with a case worker because he was confused with all the various medical bills as a result of his surgeryHe said he could work it out with the case worker and would call us back on Friday.On May 16, ARG telephoned and spoke to Ms [redacted] We advised her of the balances in our office and offered a payment arrangementShe told us she would advise Mr [redacted] and let him decide and would have him call us back one he’s made a decision on what to do with their balances.ARG telephoned four additional times in the ensuing months in an attempt to reach Mrand Ms [redacted] with no response to our voicemails.ARG telephoned and spoke with Mr [redacted] April 13, We notified him of the balances in our office and he requested we send him bills and indicated after he received them he would call our office back(This is when a second validation notice was sent on each of the four bills)Between the dates of April 23, and June 15, ARG unsuccessfully attempted to reach Mrand Ms [redacted] by phoneAt this point the account deemed uncollectable and was referred to another department for review of our options.The account was approved for litigation and a small claims lawsuit was filedMrand Ms [redacted] were served with legal documents November 3, and a secondary copy was mailed November 4, Ms [redacted] contacted our office by phone November 13, and asked what it would take to resolve the balanceWe told her as the papers served to her explained, the balance in full must be paid in order to dismiss the caseMs [redacted] provided a credit card to pay the balance listed on the claim served to her.ARG made every reasonable attempt to resolve the balance pre-litigation including over phone calls and letters with little to no response to any of our effortsThis was not the first time the [redacted] s were advised of their outstanding debt.ARG will be dismissing the case against the [redacted] s December 18, providing ample time for the payment transaction to clear