Asset Recovery, Inc.

My credit Union notified me that ASSET RECOVERY INChad placed collections accounts on my credit file with all three credit bureaus, (Acct #'s *** , *** , *** , *** )I had contacted this company in early and disputed this information with there company and filed a complaint with the Revdex.com and the Attorney General's Office in VermontThe outcome of these complaints were that Asset Recovery Incwere to remove these accounts from my credit reports as the hospital in which they say reported these accounts verified they did not belong to meThe Revdex.com complaint and the Attorney General's complaint are available if requestedThe letter from the hospital Billing Deptsaying that I owe no money nor have any file on record with the hospital is also available upon request Complete removal from credit reports with ALL Credit Bureaus

We are in the process of contacting *** regarding the complaint filed by *** *** as soon as we have received the documentation from them we will respond moreWe also have no record of ever receiving any certified mail from Ms***We would like to see the signed receipt that she has
showing that it was delivered to us.Thank you,*** ***

We originally received this account on July 17, 2015. Our first letter went out and we then started to make phone calls. On 7/27/15 we called and left message on his phone and we called on 8/7/15 and left a message on his phone. On 8/7 a man called in from the # we called and we tried to...

ascertain if this was Mr. [redacted] that was indeed calling. He would not identify himself, but just wanted to know who we were and why we were calling. We cannot divulge the reason for our calls unless we know who we are talking to and we tried telling him that, but he continued to refuse to tell us who he was.  This man said he had multiple lines and he will just keep calling us until he finds out who we are.  This same man called back on 8/7, about 10 minutes later from a different number, he finally identified himself as [redacted] and at that point we told him who we were and why we were calling. He said he will set up a payment plan to pay this past due bill but not with us. He would rather deal directly with the client who he owes. We told him that was fine and then Mr. [redacted] asked us not to call him back any more. Once we receive that verbal request to cease calling him, we are not allowed to contact him by phone any longer. There is no state law that indicates that we have to take any legal steps to place his account on his credit report, nor is there any federal laws regarding that issue as well.  We did send out our initial notice to him on July 17, 2015 which is in compliance with the federal laws. This letter has not come back to us with any address correction issues. If Mr. [redacted] would contact us and pay this account, we would be happy to have this deleted from his credit report.

I have additional information regarding this complain that needs to be added to a reply from our company.In my original reply I mentioned that I was going to contact [redacted] (the facility where the bills are owed to), for information showing that Ms. [redacted] does in fact owe these bills.  We have received itemized statements for each of the accounts that are in question and I'd like to get this paperwork to Ms. [redacted]. I can either fax it to her or snail-mail it to her. Please have her reply which would be better. And as I also mentioned in my original reply, Ms. [redacted] mentioned that she sent us a certified letter asking for this information to which we never responded. We have never received any such certified letter, but I'd like to see the paper work on this and who signed for this letter from our company.Please let me know how to proceed.[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Please mail said statements
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We stand by our original response to this complaint. We have supplied the consumer with itemized statements from [redacted] regarding the bills in question. We have contacted the hospital and they continue to claim that the consumer does in fact owe these bills. We have never received any complaint letter from the attorney general regarding this complaint. The consumer has also stated that she sent us a certified letter, (which was signed by someone at Asset Recovery). I have asked for a copy of who signed for this alleged letter but we have never received a copy of that. I would also like to request a copy of the letter that she has from [redacted] stating that she doesn't owe these bills. If she can provide that we would be more than happy to contact [redacted] regarding the letter so we can get this matter cleared up  for the consumer.